Mollica IT

ServiceNow

• Implement specified and approved backlog requirements, ensuring acceptance criteria and test scenarios are met
• Support the documentation of backlog stories, ensuring requirements are clear
• Build prototypes or implement proofs of concept within product discovery teams
• Design automated tests on the platform, including unit and regression tests
• Participate in all team ceremonies and estimate the team’s effort
• Execute the team’s assigned tasks and responsibilities
• Promptly escalate identified blockers to the appropriate owners
• Serve as a technical reference leader, ensuring platform best practices and compliance with security requirements
• Perform other related duties as required

Senior ServiceNow Developer

• Define the AI strategy for ServiceNow
• Identify opportunities to use Now Assist
• Assess processes suitable for intelligent automation
• Develop a generative AI adoption roadmap
• Define success metrics and productivity indicators
• Support decisions regarding the organization’s AI architecture
• Configure Now Assist capabilities in the contracted modules
• Configure summarization, content generation, and intelligent recommendations
• Configure integrations with approved AI providers
• Validate data security and privacy requirements
• Conduct functional and user acceptance testing
• Design use cases, including incident summarization, agent assistance, resolution suggestions, knowledge article creation, and assisted responses
• Develop scripts, workflows, and low-code solutions
• Assess security and compliance risks
• Ensure compliance with Brazil’s General Data Protection Law (LGPD) and corporate policies
• Validate the quality of generated responses
• Establish model monitoring controls
• Conduct training workshops
• Develop training materials
• Support end users during adoption
• Measure usage and realized benefits
• Drive continuous improvement based on user feedback
• Perform other duties related to the function

Senior ServiceNow Consultant

• Facilitate Design Workshops during solution design or the agile development of solutions.
• Engage the technical team when detailed information about platform modules or features is needed.
• Document and keep backlog stories up to date, ensuring clarity of requirements, acceptance criteria, and test cases.
• Test solutions implemented by the team, ensuring compliance with specified and approved requirements.
• Design automated tests on the platform, including unit and regression testing.
• Participate in team ceremonies, including effort estimation.
• Perform the team’s assigned tasks under your responsibility.
• Escalate impediments to the Agile Master or the client team responsible for the service.
• Perform other routine activities related to the area.

Requirements Analyst – ServiceNow, Mid-Level

• Design and implement ServiceNow Now Assist capabilities in ITSM, HRSD, and Employee Center environments
• Configure and optimize Now Assist for Virtual Agent, AI Search, Knowledge Management, and Incident Resolution
• Design and develop conversational experiences using ServiceNow Virtual Agent
• Create topic flows, chatbot journeys, guided workflows, and self-service experiences for employees
• Configure and optimize AI Search, including search profiles, analytics, suggestions, synonyms, and relevance tuning
• Enhance search experiences and drive adoption of Employee Center and Service Portals
• Identify and develop GenAI use cases to increase employee productivity and service desk efficiency
• Configure prompts, grounding strategies, and governance controls for AI-generated responses
• Integrate AI capabilities with Microsoft Teams, Microsoft Copilot, SharePoint, Azure OpenAI, HR systems, and enterprise platforms
• Monitor AI adoption, search analytics, and performance metrics, driving continuous improvement
• Ensure compliance with security, privacy, and Responsible AI standards
• Develop testing strategies for Generative AI solutions and conversational experiences
• Perform other duties and activities related to the area

ServiceNow Specialist – Virtual Agent, AI Search

Operations

• Administration and operation of databases in critical production environments
• Monitoring of performance, availability, and capacity
• Advanced troubleshooting in highly complex scenarios
• Management of backup, recovery, failover, and disaster recovery
• Performance optimization and query tuning
• Administration of security, users, and permissions
• Analysis of logs, sessions, and database behavior
• Collaboration with application, middleware, and infrastructure teams
• Execution of controlled changes and operational tasks
• Documentation of processes, incidents, and solutions (runbooks / knowledge base)
• Participation in continuous improvement initiatives
• Advanced administration of Oracle Database
• Experience in on-premises and/or cloud environments (OCI)
• Other responsibilities related to the role

Database Operations Specialist

• Lead discovery workshops and identify high-value AI and GenAI use cases for ServiceNow ITSM
• Assess process maturity, knowledge quality, historical data, integrations, and governance requirements
• Define requirements for AI solutions, including prompts, grounding sources, workflow integrations, feedback mechanisms, and acceptance criteria
• Support the definition of AI governance frameworks, considering data privacy, access controls, transparency, monitoring, testing, and auditing
• Work alongside architects and developers to implement approved AI solutions on the ServiceNow platform
• Validate the quality and accuracy of responses, as well as the business outcomes of AI solutions
• Define success metrics, adoption strategies, pilot programs, and continuous improvement plans
• Lead presentations, demonstrations, and executive discussions related to AI initiatives
• Support Responsible AI practices and ensure compliance with corporate standards
• Drive AI adoption and maximize the value of investments in ServiceNow AI solutions
• Perform other routine activities related to the department

ServiceNow Consultant – GenAI

• Work as an SAP Consultant on the HR Transformation team
• Configure the SAP Payroll Control Center and Mashups
• Configure payroll calculation processes in SAP, including terminations, vacation, 13th-month salary, unions, profit sharing (PLR), and benefits
• Build rules and schemas (PCRs)
• Prepare functional specifications
• Prepare test data and test scenarios
• Perform unit and integration testing
• Support user acceptance testing (UAT)
• Support parallel testing
• Validate ABAP developments
• Perform data migration and data loads
• Carry out other activities related to the area

Senior SAP HCM Consultant

Full-stack Engineer

• Monitor and manage operating system-level alerts
• Perform advanced troubleshooting on Linux and Windows servers
• Diagnose CPU, memory, I/O, and performance degradation issues
• Analyze system logs and critical services
• Resolve complex incidents and perform immediate mitigation for critical incidents
• Manage service recovery and controlled restarts
• Validate connectivity between systems
• Execute changes under the ITIL framework
• Participate in patching, updating, and hardening processes
• Operate virtualized environments
• Produce structured technical analyses and document runbooks
• Identify opportunities for improvement
• Automate tasks
• Collaborate with infrastructure teams
• Perform other routine activities related to the role
• Work from 11:00 p.m. to 7:00 a.m., including weekend and holiday shifts