Natera

Prior Authorization Specialist

• Build and maintain collaborative relationships with internal and external eligibility and prior authorization stakeholders
• Drive operational performance related to reimbursement and provide direction and oversight of processes affecting cash collections
• Serve as a source of knowledge for the designated revenue cycle function
• Analyze data, identify trends, present opportunity areas and prioritize performance-improvement initiatives
• Establish working relationships with departments affecting revenue cycle performance
• Oversee vendor operations for prior authorization, claims and appeals to ensure timely, accurate processing
• Research, evaluate and interpret eligibility and prior authorization guidance to determine departmental actions
• Coordinate with management regarding trends and issues affecting revenue cycle performance
• Develop goals and metrics linking department and revenue cycle initiatives with organizational strategy
• Develop, manage and monitor implementation and project plans
• Seek technologies that identify and guide improvement opportunities aligned with company success

Eligibility and Prior Authorization Specialist – Temp

Phlebotomist

• Verify test requisitions against nursing station logs and report discrepancies
• Verify patient identification
• Obtain blood specimens through venipunctures and finger sticks
• Maintain specimen integrity using aseptic and isolation procedures
• Track collected specimens and maintain daily collection tallies
• Maintain quality results, record quality-control data, and report needed changes
• Maintain a safe, secure, and healthy work environment in compliance with standards and regulations
• Resolve unusual test orders with physicians, pathologists, nursing staff, or reference laboratories
• Update job knowledge through education, professional publications, networks, and professional organizations
• Manage PHI in paper and electronic forms using relevant technologies
• Manage and print patient reports
• Answer, triage, and follow up on billing questions with patients
• Schedule courier pickups through FedEx or Medspeed

Senior Phlebotomist

AI Engineer

• Design, build, and own the guardrail layer inside Natera's LLM Gateway, including content filtering, output validation, PHI/PII detection, prompt injection defenses, session retention, and audit logging
• Engineer governance controls for agentic runtime and RAG infrastructure, including policy enforcement hooks, risk-based output routing, retrieval filtering, citation integrity checks, and PHI exposure prevention
• Instrument platform controls with observability for filtering, flagging, escalation, and risk-profile drift
• Ensure AI platform controls meet HIPAA, RAQA, and Natera data classification requirements at design time
• Design and implement automated AI risk intake, scoring, tiering, and review-path routing aligned to NIST AI RMF, CHAI, and the EU AI Act
• Build and maintain an auditable AI Risk Register
• Build monitoring for production AI use cases, including accuracy tracking, drift detection, misuse alerting, and escalation thresholds
• Build and maintain AI incident response tooling for detection, alert routing, decision logging, and remediation tracking
• Run AI use-case intake and evaluate new use cases against the risk-tiering model
• Facilitate high-risk use-case reviews with the AI Governance Board and produce recommendations and controls
• Maintain risk questionnaires, scoring rubrics, and tiering criteria
• Own technical due diligence for AI vendors and foundation model providers
• Maintain vendor AI risk assessment frameworks and AI-specific contractual controls
• Help write and maintain Natera's AI acceptable-use policy
• Advise teams on practical engineering requirements for AI governance
• Report to the Head of AI & Data Governance and collaborate with platform engineering, Legal, Privacy, RAQA, and business teams

Senior Software Engineer, AI Governance

• Identify the best method for retrieving blood
• Prepare specimens for laboratory testing
• Perform screening procedures
• Verify test requisitions against nursing station logs and report discrepancies
• Verify patient identification
• Obtain blood specimens through venipunctures and finger sticks
• Maintain specimen integrity using aseptic technique and isolation procedures
• Track collected specimens and maintain daily collection tallies
• Record quality-control results and report needed changes
• Maintain a safe, secure, and healthy work environment
• Resolve unusual test orders with physicians, pathologists, nursing stations, or reference laboratories
• Participate in educational opportunities and maintain professional knowledge
• Manage and print patient reports
• Answer and triage billing questions and follow up with patients
• Schedule courier pickups through FedEx or Medspeed
• Handle PHI in paper and electronic form

General

• Serve as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries
• Assist patients with test status updates, patient portal login issues, questions about testing services, and coordinating redraws for blood samples
• Manage inbound calls and live chats to deliver timely and effective assistance
• Collaborate with cross-functional teams to resolve patient inquiries and concerns
• Maintain accurate and detailed records of patient interactions using Salesforce CRM
• Identify and escalate potential issues to ensure timely resolution
• Contribute to process improvement initiatives to enhance the patient experience

Patient Success Specialist – Women's Health

Product Manager

• Develop and execute multi-year software product roadmaps for critical business units
• Translate broad business goals into detailed functional workflows and ensure end-to-end solution cohesion
• Make quick, data-driven decisions in ambiguous situations to deliver critical milestones
• Align stakeholders across R&D, Engineering, Operations, Quality, Regulatory, Commercial, and Clinical teams
• Lead the full product lifecycle for complex software solutions from order ingestion through lab execution to patient reporting
• Translate scientific, clinical, and technical requirements into robust, scalable software specifications
• Shadow operations and engage with customers to validate real-world software needs
• Analyze interactions across software systems and the full data lifecycle
• Own product backlogs and drive Agile ceremonies
• Use LLMs and generative AI tools to accelerate product discovery and requirements synthesis
• Partner with Quality and Regulatory teams on global standards and certifications, including FDA design controls, IEC 62304, and HIPAA
• Identify and mitigate product risks while maintaining documentation and compliance
• Mentor Senior Product Managers and cross-functional team members
• Foster accountability, technical rigor, and cross-functional collaboration

Principal Product Manager

Full-stack Engineer

• Implement event-driven transformation workflows and service integrations with AWS Lambda, Step Functions, S3, EventBridge, SNS/SQS, and Fargate using Infrastructure-as-Code (CDK or Terraform)
• Build AI transformation pipelines using cloud-based foundation-model APIs, prompt orchestration, embeddings, and Retrieval-Augmented Generation patterns
• Develop internal tooling and dashboards with React/Next.js backed by GraphQL APIs
• Integrate with Kafka streams to exchange messages with domain microservices
• Contribute to AI-focused testing, including prompt regression suites, hallucination detection, evaluation harnesses, unit tests, integration tests, and load tests
• Instrument services with CloudWatch and Datadog and participate in CI/CD pipelines
• Work with senior engineers and Product to break requirements into well-scoped technical tasks
• Participate in design reviews, code reviews, and knowledge sharing

Software Engineer III, Service AI Transformation

Clinical Assistant

• Request and review medical records to identify relevant clinical information supporting genetic testing cases
• Flag missing or incomplete documentation for follow-up
• Assemble documentation packets for prior authorization, claims, or appeals submissions
• Maintain accurate case documentation in internal systems
• Send and track medical record requests
• Monitor case pipelines to ensure required documentation is received
• Update internal systems with record status and next steps
• Meet daily/weekly task metrics for record requests and case movement
• Support provider and patient outreach initiatives related to documentation or required forms
• Track outreach efforts and responses
• Contribute to operational improvement and workflow efficiency projects
• Collaborate with Genetic Counselors, Prior Authorization, Billing, and Appeals teams
• Participate in team meetings and process improvement initiatives
• Maintain accurate documentation and HIPAA/PHI compliance

Clinical Reimbursement Assistant

• Support the Clinical/Medical Laboratory Scientist Data Review team
• Communicate with internal and external customers by telephone and electronic channels to obtain or convey missing information for submitted test samples
• Track sample collection kits and answer questions about test status
• Update internal databases regarding test development progress
• Add notes to LIMS cases
• Assist CLS/MLS Data Reviewers with questions from clinics and customer support
• Coordinate report release requests from Genetic Counselors and Customer Support
• Process information needed for patient genetic testing samples, reports, and billing
• Maintain shared spreadsheets and perform clerical tasks
• Handle protected health information in paper and electronic form
• Perform other duties as assigned

Clinical Data Review Assistant

• Develop and execute the product roadmap for Horizon and Renasight
• Deliver product requirements based on customer needs and operational limitations
• Manage product performance and product support needs across Product Management, Molecular Biology R&D, Statistics R&D, Software Engineering, Sales & Marketing, Clinical/Medical, Operations, Regulatory, and Business Development
• Develop quantitative product performance indicators, analyze and track performance data, and identify improvement strategies
• Identify business opportunities and create business cases and financial models
• Conduct voice-of-customer interviews, market research, and competitive analysis
• Support product marketing with product positioning, market launch plans, pricing, and collateral content
• Create written, data-based arguments and presentations to gain stakeholder buy-in
• Provide internal and external stakeholders with updates on progress, vision, and product roadmap
• Lead development and commercialization of future product versions and manage the product lifecycle from concept to obsolescence

Eligibility and Prior Authorization Specialist – Temp

Senior Phlebotomist

Senior Software Engineer, AI Governance

Senior Phlebotomist

Patient Success Specialist – Women's Health

Principal Product Manager

Software Engineer III, Service AI Transformation

Clinical Reimbursement Assistant

Clinical Data Review Assistant

Senior Product Manager, Pipelines