Customer Value Architect
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Posted: 10/20/2026
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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in enterprise account engagement and client management, with a strong focus on delivering customer value through the Neara software platform. Capable of translating complex technical solutions into actionable business outcomes while fostering trusted relationships with stakeholders.
Highest-signal resume keywords
Enterprise Account EngagementCustomer Value DevelopmentROI FrameworksStakeholder EngagementProactive Problem-Solving
About the role
Key responsibilities & impact- Develop strong proficiency with the Neara software platform and translate its functionality and value to customers
- Work directly with customers, including meaningful time on-site
- Drive and embed Neara platform adoption and customer proficiency
- Ensure solutions are delivered as contractually scoped and achieve identified business outcomes
- Understand customer strategic imperatives and business goals to guide solution enablement
- Serve as a trusted commercial and technical advisor, including workflow and change-management guidance
- Define and deliver business cases and ROI metrics with reporting and value-delivery reviews
- Identify expansion opportunities based on additional customer business drivers and pain points
- Engage broad customer stakeholder audiences and build trusted relationships
- Collaborate with Sales and Deployment teams to drive customer happiness, adoption, growth, and measurable value frameworks
- Design and deliver training sessions and workshops aligned with customer goals and workflows
- Identify emerging client needs and strategic opportunities to inform account strategies and growth opportunities
Requirements
What you’ll need- Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization
- Familiarity with enterprise software platforms and deployments
- Experience in software engineering or other relevant technical experience
- Experience developing tangible customer value and ROI frameworks mapped to client strategic and business priorities
- Strong communication skills and ability to explain complex topics clearly
- Strong critical thinking capabilities and ability to translate customer outcomes into technical solutions
- Strong external stakeholder engagement skills and ability to build trusted relationships
- Proactive problem-solving and creative solution development
- Programming, data integration, macros, and various software languages
- Experience within infrastructure, specifically the energy sector, is a plus but not essential
- Current and unrestricted working rights; visa sponsorship is not available
Benefits
Comp & perks- Equity / ESOP
- Significant career development and growth opportunities
- Highly meritocratic, non-bureaucratic, and low ego work culture
- Opportunity to work on complex, meaningful products and real-world problems
- Opportunity to play a direct, critical role in the trajectory of a high-growth company
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software EngineeringData IntegrationProgrammingMacrosEnterprise Software PlatformsClient ManagementBusiness Case DevelopmentChange ManagementWorkflow DesignTechnical Solution Translation
Soft Skills
Strong Communication SkillsCritical ThinkingRelationship BuildingCreative Solution DevelopmentProactive Engagement
Tools & Technologies
Neara Software Platform
Industry Keywords
Energy SectorConsulting OrganizationEnterprise Software Deployments