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NetDocumentsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing B2B renewal portfolios to maximize SaaS recurring revenue, utilizing Salesforce.com for effective customer relationship management and reporting. Strong focus on delivering exceptional customer service while achieving renewal quotas and fostering long-term customer relationships.
Highest-signal resume keywords
SaaS Renewals ExperienceSalesforce.com ProficiencyCustomer Success ManagementNumeracy SkillsAttention to Detail
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Own a B2B renewal portfolio and maximize subscription/SaaS recurring revenue through accurate, timely renewals
- Meet and exceed quarterly renewal quotas
- Forecast the renewal portfolio accurately and explain forecasts to the manager
- Use Salesforce.com and other systems to build quotes, capture customer details, reprice, upsell/cross-sell, manage renewals, and generate leads
- Establish cyclical renewal relationships with customers
- Educate customers on products, pricing, contract terms, and renewal-related topics
- Deliver a world-class customer service experience that drives loyalty and satisfaction
- Work autonomously while collaborating with the Renewal Team and other departments
- Report to the Renewals Manager
Requirements
What you’ll need- At least 5 years of prior experience working in SaaS Renewals, Customer Success, Customer Support, Sales, SDR/BDR, and/or Customer Service
- At least 3 years of prior experience with Salesforce.com or a similar CRM/pipeline management tool
- Good numeracy skills, including intermediate or better familiarity with MS Excel
- High level of attention to detail with moderate comfort working with numbers
- Multi-tasking and problem-solving skills
- Good written and verbal communication skills
- Comfortable working autonomously while remaining an engaged and supportive team member
- Bachelor's degree in business, marketing, or related field is preferred, not required
- Preferred working hours of 8:00 am MT–5:00 pm MT
Benefits
Comp & perks- 90% of healthcare premiums company covered
- HSA company contribution
- 401K match at 4% with no vesting period
- Potential for twice a year merit increases
- Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays
- Authenticity and accountability from leadership
- Connection, access, and mentorship from exceptional leaders
- Growing company with opportunities for advancement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
B2B Renewal ManagementSubscription Revenue MaximizationForecastingQuote GenerationUpsellingCross-SellingMS Excel Proficiency
Soft Skills
Problem-SolvingMulti-TaskingWritten CommunicationVerbal CommunicationTeam Collaboration
Tools & Technologies
Salesforce.comCRM Tools
Industry Keywords
Customer ServiceCustomer SupportCustomer SuccessRenewal QuotasContract Terms