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Posted: 10/20/2026Senior Document Production Associate – 2nd Shift
RR DonnelleyCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in document production and word processing, with advanced proficiency in MS Office software. Capable of managing sensitive information, ensuring quality assurance, and fostering client relationships in a fast-paced environment.
Highest-signal resume keywords
Document Production ExperienceAdvanced MS Office SkillsAttention To DetailCustomer Service SkillsAbility To Handle Confidential Information
About the role
Key responsibilities & impact- Provide word processing and document production services for clients
- Assess job requests, identify the correct production process, and ensure completion throughout the task lifecycle
- Edit, proofread, convert, create, transcribe, and otherwise complete document production requests
- Use document production equipment, technology, software, and hardware
- Coordinate document production services, preparation, intake, and team workflow
- Troubleshoot complex software and hardware problems
- Maintain logs and tracking software for assigned work
- Meet deadlines for accepting, completing, and delivering work
- Communicate with peers, supervisors, and clients regarding jobs and deadlines
- Foster continuous service enhancement and client relationship building
- Handle sensitive and confidential documents and information
- Perform quality assurance on others’ work
- Train junior staff
- Assist peer teams with proofreading, design, and document production as needed
- Interact with clients in person, by phone, and electronically
- Follow Williams Lea and client-site policies
- Use equipment and supplies cost-efficiently
- Complete other assignments directed by management
Requirements
What you’ll need- High school diploma or equivalent required
- Higher level education preferred or equivalent work experience
- Minimum 3 years’ experience, preferably in a legal, banking or large corporate environment
- Document production and word processing experience preferred
- Advanced skill in MS Office software (Word, Excel, PowerPoint)
- Strong keyboarding and typing skills
- Adept with software programs for editing and/or creating documents
- Knowledge of a legal timekeeping or job tracking system preferred
- Ability to work in a fast-paced team environment, independently and collaboratively
- Ability to prioritize work, balance projects and meet deadlines
- Strong attention to detail and organizational skills, with emphasis on accuracy and quality
- Ability to handle sensitive and/or confidential documents and information
- Ability to make independent decisions conforming to business needs and policy
- Ability to troubleshoot complex or advanced tasks, equipment, or software concerns and escalate when appropriate
- Excellent verbal and written communication skills, including professional telephone and email etiquette
- Self-motivated with a positive can-do attitude
- Proven customer service skills
- Ability to interact effectively with multifunctional and diverse backgrounds
- Must complete pre-employment background and drug screen
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer/partner discounts
- Overtime pay
- Shift differential pay
- Call-in pay
- Stand-by pay
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Document ProductionWord ProcessingEditingProofreadingTyping SkillsJob Tracking SystemsQuality AssuranceTroubleshootingTime ManagementDocument Creation
Soft Skills
Communication SkillsOrganizational SkillsTeam CollaborationSelf-MotivationPositive Attitude
Tools & Technologies
MS OfficeDocument Production EquipmentTracking Software
Industry Keywords
Legal EnvironmentBanking EnvironmentCorporate EnvironmentConfidential DocumentsClient Relationship Management