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Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, product knowledge, and the ability to educate customers on cannabis products while adhering to state regulations. Capable of working independently and collaboratively in a fast-paced environment, with a focus on empathy and professionalism.
Highest-signal resume keywords
Customer ServiceProduct KnowledgeCash HandlingVerbal And Written CommunicationAbility To Work Independently
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them on product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional team tasks as assigned
- Perform delivery associate duties as needed, including following policies and procedures
- Process online orders, including deliveries, within a two-hour timeframe
- Work up to 40 hours per week and provide after-hours availability based on business needs
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 years of age in CT, PA and WV
- Prior experience, preferably in retail and/or customer service
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written/oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Ability to operate electronic equipment, comprehend safety procedures, and utilize telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record for the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move intermittently throughout the workday
- Ability to see and hear adequately or use prosthetics enabling these senses
- Ability to function independently with flexibility, personal integrity, and effectiveness with residents, personnel, and support agencies
- Ability to work with ill, disabled, elderly, emotionally upset, and at times hostile people
- Ability to manipulate, push, pull, lift, carry, and position objects up to 50 lbs
- Ability to ascend/descend stools, ladders, and steps; crouch, stoop, kneel, and crawl
- Availability for flexible hours, evenings, weekends, holidays, and after-hours business needs
Benefits
Comp & perks- Position eligible for tips
- Comprehensive benefits package
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash HandlingOrder ProcessingProduct EducationSafety ProceduresElectronic Equipment Operation
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismDiscretion
Tools & Technologies
Telecommunication DevicesElectronic Equipment
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisRetailCustomer ExperienceState RegulationsBackground Check