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IT Support Specialist II
Nikkiso Clean Energy & Industrial GasesCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT operations support, including troubleshooting, network problem resolution, and user support. Proficient in managing computer systems, VOIP telephony equipment, and maintaining IT inventory while ensuring effective communication and collaboration across all levels of personnel.
Highest-signal resume keywords
IT Operations SupportTroubleshooting Computer IssuesMicrosoft Office SuiteWindows Operating SystemsVOIP Telephony Equipment
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Install new and/or update computer workstations, printers, peripherals, and client software for local and remote users
- Troubleshoot and resolve computer and network problems; escalate and ask for assistance when needed
- Respond to assigned IT tickets in a timely manner
- Diagnose computer, network, and communications problems
- Perform software reloads and upgrades for computer systems and communications equipment
- Implement computer/user controls to secure and promote proper functionality of networked computers
- Interface with vendor technical support staff to deploy and resolve hardware, software, and networking issues
- Maintain IT supplies and IT assets inventory and coordinate disposal of unwanted IT equipment
- Monitor and maintain the computer operations area
- Administer, deploy, and support VOIP telephony equipment
- Organize, prioritize, and coordinate daily workload activities
- Perform other duties as assigned by management
Requirements
What you’ll need- Associates degree, or equivalent work experience
- Minimum of 4-5 years of experience in IT operations support capacity
- Strong verbal, written, analytical and communication skills (English & National Language); outstanding listening skills
- A mature yet flexible personality suitable to interfacing successfully with all levels of personnel
- Experience with Microsoft Office Suite, Win7, 10 & 11 operating systems, Windows Server 2013 - 2019
- An intermediate understanding of cloud-based environments and computing
- Well rounded computer hardware and networking skills
- Able to articulate issues, build consensus around recommendations, and define next steps
- Team oriented, self-starter able to work independently and customer focused
- Display positive and constructive attitude
- Display business and organizational maturity
- Demonstrates an outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
- A continual desire and capability to learn
- Highly organized and detail oriented
- Ability to lift to 50 Lbs.
- Ability to travel < 25%
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingNetwork Problem ResolutionComputer Hardware SkillsSoftware ReloadsCloud-Based EnvironmentsWindows Server 2013Windows Server 2019IT Asset ManagementUser Controls ImplementationVOIP Administration
Soft Skills
Strong Communication SkillsAnalytical SkillsTeam OrientedOrganizational SkillsCustomer Focused
Certifications & Qualifications
Associates Degree
Industry Keywords
IT SupportComputer OperationsNetwork SecurityTechnical SupportIT Inventory Management