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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in desktop and end-user support, including proficiency with Windows, O365, and Active Directory. Excels in providing customer service and effectively managing IT logistics and support tasks.
Highest-signal resume keywords
Desktop Support ExperienceO365 TroubleshootingWindows ProficiencyCustomer Service SkillsActive Directory Management
About the role
Key responsibilities & impact- Handle onboarding/offboarding, device setup, and user provisioning
- Provide onsite desktop and end-user support to Attorneys, Paralegals, and Staff
- Support laptops, desktops, printers, mobile devices, and peripherals
- Troubleshoot O365, Teams, and standard business applications
- Test, evaluate and research decisions about new technology for the business
- Accurately document interactions, troubleshooting steps, and resolutions in ticketing system
- Set up technology for conference rooms prior to meetings for attorney staff
- Provide excellent customer service for employees
- Handle PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements
- Follow IT policies, procedures, and security standards
Requirements
What you’ll need- 1-2 years of desktop / end-user support experience
- Strong customer service and communication skills
- Self-starter who can work independently with minimal supervision
- Experience with Windows, O365, Active Directory
- Ability to prioritize tasks effectively and manage time in a dynamic environment
- Ability to lift and move IT equipment as needed
Benefits
Comp & perks- Full suite of health/dental/vision benefits that go into effect the 1st of the month after an employee starts with the firm
- 10 company holidays + 4 early release days
- 16 PTO days
- Hybrid schedule (3 days/week in office, 2 days/week at home)
- 401k + firm match based on previous year revenue. Historically we have matched 25% up to 6% of the employee contribution
- Discretionary year end bonus
- Employee referral bonus ($2000 - $4000)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Desktop SupportEnd-User SupportTroubleshootingDevice SetupUser ProvisioningPC LogisticsAsset TaggingInventory ManagementImagingDeployment
Soft Skills
Strong Communication SkillsSelf-StarterTime ManagementCustomer Service Orientation
Tools & Technologies
O365TeamsActive DirectoryTicketing SystemPrintersMobile DevicesConference Room Technology
Industry Keywords
IT PoliciesSecurity StandardsTroubleshooting StepsHardware ReplacementsDynamic Environment