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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and technical support capabilities, with proficiency in managing contracts, invoicing, and compliance processes. Effective communication skills in both English and Spanish enhance customer interactions and support.
Highest-signal resume keywords
Customer Service ExperienceTechnical Support ExperienceContract ManagementProficient In MS Word, Excel, And PowerPointBilingual In English And Spanish
About the role
Key responsibilities & impact- Initiate new customer setup and portal access
- Monitor setup processes and address delays to ensure safety and compliance requirements are completed
- Initiate account changes, including bank account and address changes
- Explain how to do business with CHS and use digital tools
- Provide customers with posted bids and price sheet quotes
- Ensure contract policies are followed, including gathering signatures and following up on unfulfilled contracts and over-applied bushel designations
- Own general pricing, invoice and ticket application questions
- Support product delivery, order fulfillment, contract amendments and confirmations, and billing/payment balances
- Facilitate inquiries about customer and settlement payments, prepay balances, invoice and payment/contract status
- Reprint documents upon request
- Intake payments and explain how to apply them
- Handle disputes involving delivery issues, invoices, contract and pricing discrepancies, and quality
- Provide general support on location wait times, payment destinations and operating hours
- Support 1099 and patronage statement inquiries
- Review sales-provided contract details for accuracy
- Execute contract creation and amendments
- Manage electronic documents
- Compile and distribute relevant stakeholder reports
- Monitor contract performance and track form status for compliance
- Perform other duties as assigned
Requirements
What you’ll need- 1+ years of experience in Customer Service and Technical Support
- High School diploma or GED
- Strong written and verbal communication skills
- Proficient with MS Word, Excel, and PowerPoint
- Ability to work extended hours to meet business demands
- Ability to read, write and communicate in Spanish, preferred
- Must satisfy any required pre-employment screening, which may include drug, criminal, motor vehicle, physical requirements and FMCSA Clearinghouse checks
- Ability to sit, stand, bend, walk and talk
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Wellness programs
- Life insurance
- Health and dependent care spending accounts
- Paid time off
- 401(k)
- Pension
- Profit sharing
- Short-term disability
- Long-term disability
- Tuition reimbursement
- Adoption assistance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract CreationInvoice ManagementOrder FulfillmentPayment ProcessingDocument ManagementCompliance MonitoringCustomer SetupData ReportingDispute ResolutionPricing Analysis
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationProblem-SolvingAttention To DetailAdaptability
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Customer SetupContract PoliciesSafety ComplianceStakeholder ReportsPayment InquiriesDigital Tools