Nouria

Manager

• Assist the Store Manager in overseeing daily store operations
• Mentor team members to provide fast and friendly service
• Ensure every customer receives a great shopping experience
• Ensure physical maintenance, safety, cleanliness, and attractiveness of store facilities
• Perform other related duties as required

Assistant General Manager

• Manage day-to-day store operations, including car wash and food service operations
• Manage store profitability, budgets, expenses, inventory levels, shortages, customer service, safety, scheduling, training, and employee supervision
• Recruit, interview, hire, train, and develop store staff
• Lead teams, promote teamwork, motivate staff, and address employee relations issues
• Provide performance feedback, coaching, counseling, and evaluations
• Ensure compliance with company policies, procedures, and applicable laws
• Supervise employee timekeeping and post work schedules
• Develop and execute site-level operating budgets
• Improve store profitability and achieve budgeted financial objectives
• Maximize store sales and gasoline volume
• Monitor retail gasoline prices
• Maintain product mix and inventory levels; stock shelves and refrigerated coolers
• Minimize cash and inventory loss and manage shrink targets
• Conduct fund reconciliations and inventory audits
• Prepare or supervise required paperwork
• Deliver excellent customer service, greet customers, suggest purchases, and promote specials
• Manage safety, security, environmental, hazardous-material, and workplace safety compliance
• Maintain the customer environment and store facilities
• Operate assigned equipment safely and efficiently
• Report and investigate workplace accidents, injuries, incidents, or illnesses
• Complete new-employee safety orientations
• Inspect stores for hazards and initiate corrective action
• Encourage reporting of unsafe conditions and support employees’ return to work
• Perform other related duties as required

General Manager

Operations

• Ensure proper and efficient operation of the station during the shift within company policy
• Contribute to increased profitability and growth of the store
• Meet customer needs and provide best-in-class service
• Communicate store operation changes or issues to management promptly
• Prepare shift reports according to company guidelines
• Provide the best customer experience to every customer
• Greet every customer with a smile and sincere greeting
• Suggest purchases and promote specials
• Execute the customer service program at the site level
• Minimize safety risks to employees, customers, and suppliers
• Enforce environmental and hazardous material regulations
• Maintain store safety and security and document accidents or incidents
• Maintain the customer environment inside and around the store perimeter
• Operate assigned equipment safely and efficiently
• Support implementation of the Safety and Health program
• Report workplace accidents, injuries, incidents, or illnesses promptly
• Complete new employee safety orientation procedures
• Maintain the physical condition, safety, cleanliness, and attractiveness of store facilities
• Perform other related duties as required

Retail Operations Team Member

Technician

• Manage, prioritize, and complete multiple HVAC/R service calls
• Receive dispatches from the Nouria HVAC/R Manager, who assists with prioritization and supply ordering
• Perform general maintenance and basic repairs/troubleshooting on HVAC and refrigeration-related systems
• Support system maintenance, repair, and performance across convenience store locations
• Maintain safe, comfortable, and compliant environments for customers and employees
• Travel independently between multiple sites
• Maintain a high level of professionalism
• Perform other assigned duties

HVAC Technician

Affiliate Manager

• Conduct shrink root cause analysis to support organizational profitability
• Assist with inventory control management, pre-inventory preparation, and post-inventory research and action planning
• Review merchandise movement transactions and invoicing to ensure inventory accuracy
• Recover potential losses and identify root causes to prevent future occurrences
• Analyze theft and loss trends using data-driven insights to address high-risk areas
• Partner with store leadership to train employees on operational shrink prevention, theft deterrence, fraud prevention, and security best practices
• Monitor POS transactions and conduct audits to detect fraud, policy violations, or operational errors
• Coordinate with the Director of Asset Protection to create or further develop training programs and store policies and procedures
• Monitor and maintain physical security controls and systems, including CCTV, burglar and fire alarms, and emergency systems
• Contribute to the development of the Asset Protection program and lead new program initiatives
• Manage training and awareness programs for store teams
• Build relationships with law enforcement and Asset Protection professionals in the assigned market
• Represent Nouria in court proceedings
• Support crisis management issues and lead specific incidents as needed
• Lead investigations into internal and external theft, fraud, and policy violations
• Gather evidence, conduct interviews, and document findings for HR, legal, and law enforcement use
• Develop action plans to mitigate future risks based on investigative outcomes
• Perform work primarily in an office environment and interact with cross-functional teams

Asset Protection Business Partner

• Assist the Store Manager in overseeing daily store operations
• Mentor team members to provide fast and friendly service
• Ensure every customer receives a great shopping experience
• Maintain a courteous and friendly attitude
• Stock and restock inventory merchandise throughout the facility
• Check in vendor deliveries
• Complete required paperwork, including shift reports, gas reconciliation, and cigarette counts
• Assist with training
• Assist the Store Manager as needed
• Ensure physical maintenance, safety, cleanliness, and attractiveness of store facilities
• Perform other related duties as required

Procurement

• Develop and execute short-term and long-term category strategies for Cigarettes and Other Tobacco Products (OTP)
• Analyze sales, market share, profitability, and shopper insights to identify growth opportunities
• Establish category objectives, KPIs, and annual business plans
• Monitor competitive activity, industry trends, and emerging nicotine products
• Lead assortment decisions based on consumer demand, market conditions, and performance metrics
• Optimize SKU productivity and shelf allocation
• Manage new item introductions, item rationalization, and product lifecycle planning
• Develop pricing strategies and negotiate promotional programs
• Evaluate promotion effectiveness and manage contracts, allowances, rebates, and funding opportunities
• Build supplier partnerships and lead business reviews and joint business planning sessions
• Develop planograms and merchandising standards
• Optimize category placement and inventory levels
• Ensure compliance with FDA regulations and federal, state, and local tobacco laws
• Collaborate with operations, legal, and compliance teams to ensure execution and regulatory compliance

Assistant General Manager

General Manager

Retail Operations Team Member

HVAC Technician

Asset Protection Business Partner

Assistant General Manager

Category Manager – Tobacco, Cigarettes and OTP