Plug Power

Field Service Technician

Plug Power
Posted 10/20/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $25 - $29 per hourWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and maintaining fuel cell products, including high-pressure hydrogen storage and electrical systems. Possesses strong communication skills to effectively interact with customers and suppliers while ensuring safety and quality in service delivery.

Highest-signal resume keywords
Mechanical And Electrical TroubleshootingFuel Cell MaintenanceHigh-Pressure Hydrogen Storage SystemsCustomer SupportTechnical Problem Solving

About the role

Key responsibilities & impact
  • Support fuel cell products installed in electric lift trucks
  • Install and service fuel cells at a specific customer location
  • Perform preventative maintenance and resolve breakdowns
  • Report breakdown events, order parts, and maintain fuel cells
  • Maintain and service fuel cells at customer sites
  • Perform diagnostics, troubleshooting, and evaluations to maintain the fleet
  • Perform field retrofits and software and hardware upgrades
  • Provide on-call and emergency customer support
  • Purchase tools, equipment, and parts as required
  • Troubleshoot and maintain high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high-pressure gas, and fueling systems as needed
  • Communicate with customer personnel and hydrogen suppliers regarding aftermarket support
  • Provide feedback to regional service representatives on fuel cell performance and maintenance issues
  • Complete incident reports, service logs, inventory maintenance, and site/system documentation
  • Exhibit and enforce safety procedures in the field and at customer sites
  • Travel as required for business needs and drive safely in accordance with traffic laws
  • Represent Plug Power professionally
  • Perform other duties as assigned

Requirements

What you’ll need
  • Minimum high school diploma or equivalent with technical electrical coursework
  • Three (3) or more years of direct experience in mechanical and electrical troubleshooting
  • Formal training and education may be also considered in lieu of direct experience
  • Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
  • Must be able to lift 50 pounds on regular basis unassisted
  • Knowledge of lift truck operation and applications is highly preferred
  • General mechanical aptitude is required
  • Computer and software systems skills, including Word, PowerPoint, Excel, and Outlook
  • Dynamic interpersonal skills and ability to effectively communicate with diverse audiences and stakeholders at all levels
  • Excellent verbal and written communication skills
  • Creativity in solving technical problems
  • Ability to work independently
  • Uncompromising dedication to quality
  • Exceptional time management skills with the ability to handle multiple tasks
  • Punctual and reliable
  • Technician must provide own standard set of tools; specific fuel cell tools provided by Plug Power

Benefits

Comp & perks
  • Health, Dental & Vision Insurance eligibility starting from the first day of hire
  • 401(k) with 5% company match
  • Bonus eligibility
  • Paid time off including vacation, personal, floating holidays, sick and volunteer time off
  • Paid Holidays
  • Lifestyle Reimbursement Program
  • Education Assistance
  • Global access to mental health support and counseling professionals
  • Employee Assistance Program
  • Specific fuel cell tools provided by Plug Power
  • Own standard set of technician tools required

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Fuel Cell InstallationPreventative MaintenanceDiagnostics And TroubleshootingField RetrofitsSoftware And Hardware UpgradesInventory MaintenanceTechnical Electrical CourseworkLift Truck OperationSafety ProceduresAbility To Lift 50 Pounds
Soft Skills
Dynamic Interpersonal SkillsExcellent Verbal And Written CommunicationCreativity In Problem SolvingTime ManagementReliability
Tools & Technologies
WordPowerPointExcelOutlookStandard Set Of Tools
Certifications & Qualifications
Valid Driver License
Industry Keywords
Fuel Cell ProductsElectric Lift TrucksHydrogen SuppliersAftermarket SupportService Logs