Plug Power

Lead Field Service Technician

Plug Power
Posted 10/20/2026full-timeMarysville • Ohio • United StatesSenior💰 $25 - $26 per hourWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mechanical and electrical troubleshooting, with a strong focus on maintaining and servicing fuel cells and hydrogen systems. Proficient in managing preventive maintenance schedules, conducting inspections, and ensuring compliance with safety standards.

Highest-signal resume keywords
Mechanical TroubleshootingElectrical TroubleshootingHydrogen System MaintenancePreventive Maintenance ManagementTechnical Guidance and Mentoring

About the role

Key responsibilities & impact
  • Maintain and service fuel cells at customer sites
  • Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location
  • Perform field retrofits and software and hardware upgrades to existing fuel cells
  • Provide emergency support service to customers as required
  • Purchase tools, equipment, and parts for customer service and support
  • Troubleshoot and maintain high-pressure hydrogen storage, delivery, and fueling systems as needed
  • Communicate with customer personnel and hydrogen suppliers regarding aftermarket fuel-cell support
  • Provide feedback to regional service representatives regarding fuel-cell performance and field-maintenance issues
  • Complete incident reports, service logs, inventory maintenance, and site/system documentation
  • Exhibit and enforce safety procedures in the field and at customer sites
  • Travel as required for business needs and drive safely
  • Represent Plug Power professionally in all interactions
  • Ensure site truck availability at designated customer sites, targeting 99% or greater availability
  • Maintain ownership of assigned customer-site performance, inventory, and 5S standards
  • Maintain hydrogen-system pressure above 5,000 psi
  • Manage preventive-maintenance schedules and assign audits and inspections
  • Ensure daily pad inspections and work orders for deficiencies are completed
  • Certify efficiency audits monthly or as required
  • Communicate with customers and internal management about concerns, priorities, downed units, hydrogen-system updates, schedules, and shift information
  • Send Beginning of Day and End of Day reports daily
  • Mentor onsite technicians and provide technical guidance and support
  • Lead by example and encourage professional, positive communications

Requirements

What you’ll need
  • Minimum high school diploma or equivalent with technical electrical coursework
  • Three (3) or more years of direct experience in mechanical and electrical troubleshooting
  • Formal training and education may be also considered in lieu of direct experience
  • Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
  • Must be able to lift 50 pounds on regular basis unassisted
  • Knowledge of lift truck operation and applications is highly preferred
  • General mechanical aptitude is required
  • Computer and software systems skills including Word, PowerPoint, Excel, and Outlook
  • Ability to effectively communicate with diverse audiences and stakeholders at all levels
  • Excellent verbal and written communication skills
  • Ability to work independently
  • Technician must provide own standard set of tools; specific fuel cell tools provided by Plug Power
  • Completion of necessary onboarding/customer site training
  • Ability to create work orders, order parts, and close out work orders
  • Ability to use email, text alerts, expense system, service portal, and other required systems
  • Ability to use a multimeter
  • Ability to send accurate daily BOD and EOD reports
  • Ability to escalate to tech support and management when needed
  • Ability to clear alarms for H2 pad and dispenser
  • Ability to use tools and follow standard procedures
  • Ability to perform H2 pad and dispenser inspections
  • Willingness to grow, learn, and accept training and coaching
  • Positive, cooperative, punctual, reliable, and safety-conscious work habits
  • Ability to check floating and isolated grounds
  • Attendance and participation in FS Technical Training Program
  • Ability to replace stacks on various GenDrive models
  • LOTO hands-on capability
  • Ability to receive and ship batteries and parts
  • Ability to remove and replace fueling nozzles
  • Ability to hook up and use HPTT
  • Ability to replace wearable components on H2 systems
  • Ability to reset H2 gas compressors
  • Ability to lock cascade valves
  • Excellent task-oriented follow-through
  • Willingness and ability to respond to off-shift needs
  • Lead technicians expected to ensure site truck availability, maintain site evaluation scores, inventory accuracy, 5S standards, hydrogen-system pressure above 5,000 psi, preventive-maintenance schedules, audits, inspections, and daily pad inspections
  • Ability to communicate with customers, Regional Service Managers, Resource Managers, and technicians
  • Ability to mentor technicians and provide technical guidance

Benefits

Comp & perks
  • Health, Dental & Vision Insurance eligibility starting from the first day of hire
  • 401(k) with 5% company match
  • Bonus eligibility
  • Paid time off including vacation, personal and sick time
  • Paid Holidays
  • Wellness Reimbursement Program
  • Potential to apply for Tuition Reimbursement
  • Fertility and Family Building Benefit
  • Employee Referral program
  • Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Fuel Cell MaintenanceHigh-Pressure Hydrogen SystemsMultimeter UsageWork Order CreationIncident ReportingSafety Procedure EnforcementTechnical DocumentationLift Truck OperationH2 Pad InspectionsStack Replacement
Soft Skills
Effective CommunicationPositive Work HabitsCooperative TeamworkReliabilityPunctuality
Tools & Technologies
Microsoft WordMicrosoft PowerPointMicrosoft ExcelMicrosoft OutlookService PortalExpense SystemEmail CommunicationText AlertsHPTTLOTO Procedures
Certifications & Qualifications
Valid Driver License
Industry Keywords
Fuel Cell TechnologyHydrogen StoragePreventive Maintenance5S StandardsTechnical Training