Presidio

Engineer

• Install, configure, and maintain lab hardware, servers, networking gear, and AI/ML demonstration systems at the Orlando site
• Set up and tear down demonstration environments for customer visits, partner sessions, and internal training events
• Monitor lab infrastructure health, identify issues proactively, and resolve incidents
• Coordinate with vendors and internal teams on hardware warranties, RMAs, and equipment refresh cycles
• Maintain inventory of lab assets, cabling, and consumables; track equipment assignments and locations
• Support physical site operations including workspace setup, signage, security access, and safety compliance
• Document lab configurations, network topologies, and standard operating procedures
• Collaborate with Lab Management and Solutions Engineering on capacity, growth, and new technology introductions
• Provide on-site technical support during customer demonstrations and executive briefings
• Escalate complex issues to senior engineering staff and follow through on resolution

Associate Engineer

Sales

• Serve as the primary presales technical resource for SLED and regulated industry clients
• Lead discovery sessions covering compliance requirements, procurement constraints, data sovereignty, security mandates, business needs, and technical drivers
• Translate regulatory and compliance requirements into managed services solution designs
• Navigate cooperative purchasing vehicles, RFP/RFI processes, and government contracting cycles
• Build tailored managed services proposals and scopes of work addressing compliance posture, data handling, and regulatory accountability
• Develop ROI-based business cases for public sector budget cycles, grant-funded initiatives, and multi-year capital planning
• Partner with Security and Cloud Technical Sales Specialist peers on integrated solutions
• Support technically rigorous, compliance-aligned responses to RFPs, RFIs, and RFQs
• Maintain knowledge of evolving state and federal compliance mandates
• Monitor SLED budget cycles, legislative IT appropriations, and emerging public sector initiatives to identify pipeline opportunities
• Educate internal sales teams and account executives on SLED and regulated-client dynamics
• Build trusted advisor relationships with procurement officials, IT directors, CIOs, and compliance officers
• Engage with state and regional technology associations
• Collaborate with vendor and partner teams to co-develop and position solutions

Technical Sales Specialist – SLED, Regulated Industries

• Serve as the primary presales technical resource for SLED and regulated industry clients
• Lead discovery sessions covering compliance requirements, procurement constraints, data sovereignty, security mandates, business drivers, and technical drivers
• Translate regulatory and compliance requirements into managed services solution designs
• Navigate cooperative purchasing vehicles, RFP/RFI processes, and government contracting cycles
• Build tailored managed services proposals and scopes of work addressing compliance posture, data handling, and regulatory accountability
• Develop ROI-based business cases for public-sector budget cycles, grant-funded initiatives, and multi-year capital planning
• Partner with Security and Cloud Technical Sales Specialist peers on integrated solutions
• Support technically rigorous, compliance-aligned RFP, RFI, and RFQ responses
• Maintain knowledge of evolving state and federal compliance mandates
• Monitor SLED budget cycles, legislative IT appropriations, and public-sector initiatives to identify pipeline opportunities
• Educate internal sales teams and account executives on SLED and regulated-client dynamics
• Build trusted-advisor relationships with procurement officials, IT directors, CIOs, and compliance officers
• Engage with state and regional technology associations
• Collaborate with vendor and partner teams to co-develop and position solutions

Architect

• Lead presales discovery, analysis, architecture, design, proposals, and scope-of-work creation
• Translate customer requirements into outcome-focused solutions through direct client engagement
• Drive Digital Services sales with sales and technical architecture teams to meet revenue objectives
• Promote application modernization, application development, SDLC, AI, and data estate/platform modernization services
• Research industry trends and lead customer workshops
• Document current state and create practical transformation roadmaps and differentiated digital solutions
• Lead technical opportunities and solution approaches to achieve technical wins
• Identify stakeholders and align solutions with their success criteria
• Coordinate Presidio technical resources and engage client Managers, VPs, and Directors
• Liaise among customers, sales, and delivery resources to ensure customer success
• Collaborate with delivery engineering on quality, risk management, and formal scopes of work
• Analyze client requirements and determine target services, solutions, and roadmaps
• Create and deliver technical proposals, drawings, diagrams, and analyses
• Lead technical knowledge curation, presentations, and client conversations
• Participate in technical champion programs, communities, certifications, and emerging technology discussions
• Support account planning, executive briefing centers, and client social events
• Build vendor partner relationships and execute hyperscaler cloud go-to-market strategies
• Develop Retail or Manufacturing points of view, reusable frameworks, accelerators, account strategies, and go-to-market plays
• Mentor and enable sales and presales team members; share methods, content, and lessons learned

Principal Architect

• Lead presales discovery, analysis, architecture, design, proposals, and scope-of-work creation
• Translate customer requirements into outcome-focused solutions through direct client engagement
• Partner with sales and technical architecture teams to execute technical sales strategies and meet revenue objectives
• Drive adoption of Presidio Digital Services, including application modernization, application development, SDLC, AI, and data estate/platform modernization
• Research industry trends, develop and lead workshops, document customer current states, and create transformation roadmaps
• Lead technical opportunities and solution approaches to achieve technical wins
• Identify customer stakeholders, success criteria, and needs
• Coordinate Presidio technical resources and engage client Manager, VP, and Director stakeholders
• Liaise among customers, sales, and delivery resources to ensure customer success
• Collaborate with delivery engineering on quality, risk-managed solutions, and formal scopes of work
• Analyze client requirements and determine target services, solutions, and roadmaps
• Create and deliver technical proposals, drawings, diagrams, and analysis to clients
• Maintain technical excellence and evangelism across solution architecture and product areas
• Deliver technical knowledge, presentations, and conversations to clients and internal stakeholders
• Participate in technical champion programs, communities, and relevant certifications
• Lead account planning, executive business centers, and client social activities as a trusted advisor
• Develop vendor-partner relationships and execute partner go-to-market strategies
• Develop Retail or Manufacturing points of view, reusable frameworks, accelerators, account strategies, and go-to-market plays
• Connect solutions to measurable business outcomes and apply engagement lessons to strengthen offerings
• Mentor and enable sales and presales colleagues and share methods, content, and lessons learned

• Join Presidio's National EUC Team as an Engineer
• Drive delivery for customers' AWS, VMware, and Citrix needs
• Act as a client advocate and post-sales expert
• Provide documentation when needed
• Architect and deploy AWS AppStream and WorkSpaces Core with Citrix
• Architect and deploy Omnissa Horizon VDI environments, including Instant Clones, RDSH, App Volumes, Dynamic Environment Manager, TrueSSO, Workspace ONE Access, and ThinApp
• Work with Horizon Cloud Services and supported hyperscalers, including Horizon on Azure and AWS Core solutions
• Implement and optimize Workspace ONE UEM for device management, application delivery, and compliance enforcement
• Integrate Omnissa solutions for identity, access management, and zero-trust security frameworks
• Conduct capacity planning and performance tuning for Horizon and Workspace ONE environments
• Implement monitoring and alerting solutions for proactive issue resolution

Director

• Manage a team of SLED-focused account managers and foster collaboration and professional growth
• Achieve and exceed revenue goals by cultivating new opportunities and expanding existing account relationships
• Build executive relationships with customers and partners
• Deliver value and impactful solutions to public sector clients
• Partner with regional and organizational leadership to align goals and initiatives
• Stay current on public cloud trends and equip the team with relevant knowledge
• Oversee team activity in Salesforce.com
• Track performance, forecast accurately, and maintain visibility on opportunities

Senior Director, SLED – SoCal

• Manage and inspire a team of SLED-focused account managers
• Foster collaboration and professional growth within the team
• Achieve and exceed revenue goals by cultivating new opportunities
• Expand relationships within existing accounts
• Build deep executive relationships with customers and partners
• Deliver value and impactful solutions
• Partner with regional and organizational leadership to align goals and initiatives
• Stay ahead of public cloud trends
• Ensure the team has the knowledge needed to excel
• Oversee team activity in Salesforce.com
• Track performance and forecast accurately
• Maintain clear visibility on opportunities

• Join Presidio's National EUC Team as an Engineer
• Drive delivery for customers' AWS, VMware, and Citrix needs
• Act as a client advocate and post-sales expert
• Provide documentation when needed
• Architect and deploy AWS AppStream, WorkSpaces Core with Citrix
• Architect and deploy Omnissa Horizon VDI environments, including Instant Clones, RDSH, App Volumes, Dynamic Environment Manager, TrueSSO, Workspace ONE Access, and ThinApp
• Work with Horizon Cloud Services and supported hyperscalers, including Horizon on Azure and AWS Core Solution
• Implement and optimize Workspace ONE UEM for device management, application delivery, and compliance enforcement
• Integrate Omnissa solutions for identity, access management, and zero-trust security frameworks
• Conduct capacity planning and performance tuning for Horizon and Workspace ONE environments
• Implement monitoring and alerting solutions for proactive issue resolution

• Take end-user support calls via phone, email, and walk-up support for Mac and Windows devices
• Provide software break/fix support for devices and applications
• Complete user onboarding and offboarding, including new image builds and re-imaging current devices
• Perform installs, moves, adds, and changes for existing devices
• Manage tickets through closure
• Support printers and AV equipment, including Zoom, Teams, and Slack
• Work with Wallboards, Intune deployments, JAMF MDM, and Apple Business Manager
• Work initially in Andover, Massachusetts, and eventually in the Somerville, Massachusetts region within 6–8 months of joining

Engineer, Managed Plus

• Take end-user support calls via phone, email, and walk-up support for Mac and Windows devices
• Provide software break/fix support for devices and applications
• Complete user onboarding and offboarding, including new image builds and re-imaging current devices
• Perform installs, moves, adds, and changes for existing devices
• Manage tickets through closure
• Support printers and AV equipment, including Zoom, Teams, and Slack
• Work with Wallboards, Intune deployments, JAMF MDM, and Apple Business Manager
• Initially work in Andover, Massachusetts, and eventually reside in the Somerville, Massachusetts region within 6–8 months of joining

Call Center Representative

• Lead end-to-end Amazon Connect engagements including discovery, architecture, design, build, migration, testing, cutover, and hypercare
• Design and build contact flows, routing profiles, queues, quick connects, hours of operation, and agent workspace configurations
• Implement and tune Amazon Connect features including Contact Lens, Connect Cases, Customer Profiles, Outbound Campaigns, step-by-step guides, Connect Tasks, and analytics data lakes
• Architect omnichannel experiences across voice, chat, email, SMS, WhatsApp, and Apple Messages for Business
• Design telephony and carrier integrations including SIP, Amazon Chime SDK Voice Connector, carrier onboarding, number porting, and external voice transfer
• Build resilient and scalable multi-region architectures with capacity planning and disaster recovery runbooks
• Design, build, and deploy AI agents in Amazon Connect across voice and digital channels with escalation paths to human agents
• Develop agent tooling and action groups exposing enterprise APIs, Lambda functions, and CRM/WFM systems as agent-callable tools
• Implement RAG patterns using Amazon Bedrock Knowledge Bases and vector stores such as OpenSearch Serverless or Amazon Kendra
• Build production-grade agentic runtimes with Amazon Bedrock AgentCore and integrate them into Connect flows
• Deliver low-latency conversational voice using Amazon Lex V2 streaming bots and Amazon Nova foundation models
• Instrument, evaluate, and improve AI agent performance using traces, dashboards, and quality metrics
• Apply responsible AI practices including guardrails, PII redaction, hallucination detection, prompt versioning, human-in-the-loop review, and auditable decision trails
• Establish reusable agentic patterns, prompt libraries, and reference architectures
• Write production-quality serverless code in Python, Node.js, Java, or JavaScript
• Define infrastructure as code and build CI/CD pipelines across sandbox, development, staging, and production
• Integrate Amazon Connect with CRM and WFM platforms via CTI adapters, embedded applications, and custom APIs
• Build automated testing and monitoring for contact flows and AI agents
• Design and implement Cisco Webex Contact Center solutions and digital channels
• Support migrations from Cisco UCCE/PCCE and legacy platforms to Webex Contact Center
• Design and implement Genesys Cloud CX solutions, routing, agent desktop configuration, administration, self-service, and AI capabilities
• Integrate Genesys Cloud with CRM, WFM, and telephony environments
• Serve as a trusted advisor and technical escalation point for enterprise clients
• Mentor engineers, lead design reviews, and set internal CCaaS and AI delivery standards
• Support pre-sales through scoping, estimates, statements of work, demonstrations, and proof-of-concept builds
• Contribute to internal accelerators, tooling, and reusable intellectual property
• Collaborate with the National Contact Center team and partner vendors
• Document as-built designs, runbooks, and knowledge-transfer materials

Senior Contact Center Engineer

• Lead end-to-end Amazon Connect engagements, including discovery, architecture, design, build, migration, testing, cutover, and hypercare
• Design and build contact flows, routing profiles, queues, quick connects, operating hours, and agent workspace configurations
• Implement and tune Amazon Connect features including Contact Lens, Connect Cases, Customer Profiles, Outbound Campaigns, step-by-step guides, Connect Tasks, and analytics data lakes
• Architect omnichannel experiences across voice, chat, email, SMS, WhatsApp, and Apple Messages for Business
• Design telephony and carrier integrations, including SIP, Amazon Chime SDK Voice Connector, carrier onboarding, number porting, and external voice transfer
• Build resilient and scalable multi-region architectures, capacity plans, and disaster recovery runbooks
• Design, build, and deploy agentic AI in Amazon Connect with escalation paths to human agents
• Develop agent tooling and action groups integrating enterprise APIs, Lambda functions, CRM, and WFM systems
• Implement RAG using Amazon Bedrock Knowledge Bases and vector stores such as OpenSearch Serverless or Amazon Kendra
• Build agentic runtimes with Amazon Bedrock AgentCore and integrate them into Connect flows
• Deliver conversational voice using Amazon Lex V2 streaming bots and Amazon Nova foundation models
• Instrument, evaluate, and improve AI-agent performance using traces, dashboards, and quality metrics
• Apply responsible AI practices including guardrails, PII redaction, hallucination detection, prompt versioning, human review, and auditable decision trails
• Establish reusable agentic patterns, prompt libraries, and reference architectures
• Write production-quality serverless code and define infrastructure as code
• Build CI/CD pipelines across sandbox, development, staging, and production
• Integrate contact center platforms with CRM and WFM systems
• Build automated testing and monitoring for contact flows and AI agents
• Design and implement Cisco Webex Contact Center and Genesys Cloud CX solutions
• Support migrations from legacy and on-premises contact center platforms
• Serve as a trusted advisor and technical escalation point for enterprise clients
• Mentor engineers, lead design reviews, and set internal CCaaS and AI delivery standards
• Support pre-sales activities including scoping, statements of work, demonstrations, and proof-of-concept builds
• Collaborate with Presidio’s National Contact Center team and partner vendors
• Document as-built designs, runbooks, and knowledge-transfer materials

Pre-sales Engineer

• Support discovery sessions, executive briefings, and client workshop preparation
• Conduct account, technical, and competitive landscape research
• Assist with pursuit strategy, solution architecture, and prototype development using a Desirable, Feasible, and Viable framework
• Develop first drafts of solution content, Statements of Work (SOWs), presentations, and supporting technical materials
• Contribute to client delivery workstreams through documentation, testing support, technical artifact creation, and hands-on solution activities
• Assemble technology pitches and presentations for senior technical and non-technical audiences
• Maintain accurate pipeline and engagement information, including Salesforce updates, status reports, RAID logs, and action tracking
• Collaborate with FCTO, Delivery Leadership, sales, and technical teams throughout the pursuit and delivery lifecycle

Intern, Core Presales

• Support discovery sessions, executive briefings, and client workshop preparation
• Conduct account, technical, and competitive landscape research
• Assist with pursuit strategy, solution architecture, and prototype development using a Desirable, Feasible, and Viable framework
• Develop first drafts of solution content, Statements of Work, presentations, and supporting technical materials
• Contribute to client delivery workstreams through documentation, testing support, technical artifact creation, and hands-on solution activities
• Assemble technology pitches and presentations for senior technical and non-technical audiences
• Maintain accurate pipeline and engagement information, including Salesforce updates, status reports, RAID logs, and action tracking
• Collaborate with FCTO, Delivery Leadership, sales, and technical teams throughout the pursuit and delivery lifecycle

Associate Engineer

Technical Sales Specialist – SLED, Regulated Industries

Technical Sales Specialist – SLED, Regulated Industries

Principal Architect

Principal Architect

Engineer

Senior Director, SLED – SoCal

Senior Director, SLED – SoCal

Engineer

Engineer, Managed Plus

Engineer, Managed Plus

Senior Contact Center Engineer

Senior Contact Center Engineer

Intern, Core Presales

Intern – Core Presales