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Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing medical and safety information in compliance with regulatory requirements and industry standards, while effectively managing customer inquiries and documenting adverse events. Proficient in medical terminology and skilled in communication, critical thinking, and organizational abilities.
Highest-signal resume keywords
Nursing Degree (RN/BS/BA/MS)Medical Terminology KnowledgeExcellent Verbal And Written Communication SkillsMicrosoft Office ProficiencyInquiry Handling Database Experience
About the role
Key responsibilities & impact- Respond to unsolicited consumer, healthcare professional and other external customer requests for medical and safety information via telephone, website/email, letter, fax and scientific meetings on behalf of pharmaceutical clients
- Provide labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards and client and ProPharma policies
- Identify, document and report adverse events, pregnancy reports, special situation events and product complaints according to government regulations, SOPs and client Working Practices
- Complete tasks within deadlines documented in ProPharma SOPs and Working Practices
- Formulate accurate responses using approved labeling, company standard responses, published literature and other data
- Assist with writing custom medical information responses
- Log enquiries accurately, comprehensively and promptly in Inquiry Handling Systems
- Perform quality checks on adverse events, product quality complaints, correspondence and logged enquiries
- Provide rotated after-hours coverage as required
- Follow privacy, confidentiality, health and safety policies
- Perform other activities assigned by the Manager
Requirements
What you’ll need- Nursing degree (RN/BS/BA/MS) in Canada or US
- Excellent verbal and written communication skills, including proofreading, professional telephone etiquette and empathetic customer service skills
- Ability to write in a fluent and grammatically correct manner in the target language for the role
- English language proficiency
- Working knowledge of medical terminology, pathophysiology, pharmacology, regulations and industry standards
- Strong cognitive abilities, including verbal reasoning, critical thinking and analytical ability
- Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing and organizational skills
- Proactive with demonstrative ability to independently identify problems and suggest effective solutions
- Ability to learn, take instruction and apply to daily operations/tasks
- Receptive to constructive feedback and able to take responsibility for work allocated
- Self-motivating; ability to demonstrate initiative and internal drive; willingness to seek out additional workload projects
- Ability to work independently and as part of a team
- Highly proficient in Microsoft Office software platforms and Adobe Acrobat
- Experience using a document management system
- Aptitude to learn other computer systems including an inquiry handling database
Benefits
Comp & perks- Remote working supported
- Hybrid working encouraged for new hires living within a reasonably short commute of an office, as agreed with the manager
- Equal Opportunity Employer workplace committed to diversity, equity, and inclusion
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical/Safety Information ResponseAdverse Event ReportingQuality ChecksDocument Management System UsageCritical ThinkingAnalytical AbilityAttention To DetailPlanning And Prioritizing
Soft Skills
Empathetic Customer ServiceProactive Problem SolvingSelf-MotivatingTeam CollaborationReceptive To Feedback
Tools & Technologies
Microsoft OfficeAdobe AcrobatInquiry Handling Systems
Industry Keywords
Regulatory RequirementsPharmaceutical Industry StandardsSOPsHealth And Safety Policies