Demonstrates strong spoken and written English communication skills, effective problem-solving abilities, and a professional attitude while managing customer interactions related to maintenance requests and housing locator services. Proficient in following procedures, documenting information accurately, and maintaining service quality in a remote work environment.

Highest-signal resume keywords

Customer Service ExperienceMaintenance Request HandlingStrong English Communication SkillsOrganizational SkillsMicrosoft Teams / Office 365

About the role

Key responsibilities & impact

Handle customer interactions related to maintenance requests, housing locator services, and open-line support
Listen to customer needs, ask relevant questions, and provide clear professional assistance
Gather and communicate accurate information for housing and maintenance inquiries
Follow processes for documenting, routing, and escalating requests
Maintain accurate records of customer interactions and case information
Communicate professionally with customers and other relevant parties
Manage multiple inquiry types while maintaining attention to detail and service quality
Follow assigned workflows, schedules, and performance expectations
Maintain consistent attendance, punctuality, and availability throughout the assigned shift

Requirements

What you’ll need

Strong spoken and written English communication skills
Previous customer service, call center, housing support, maintenance coordination, or related experience is preferred
Experience handling maintenance requests, housing locator inquiries, or open-line support is a strong advantage
Strong listening, problem-solving, and customer service skills
Ability to follow procedures, document information accurately, and escalate issues appropriately
Good organizational skills and ability to work independently in a remote environment
Reliable attendance and ability to commit to a fixed work schedule
Professional attitude, dependable work ethic, and willingness to learn account-specific processes
Own equipment and suitable home workspace
Windows 11 PC; Mac not supported
Minimum 16 GB RAM
Dual monitors
Webcam and wired USB headset
i5 processor or higher
Fibre internet with wired Ethernet connection
Backup power solution
Microsoft Teams / Office 365
Ability to work any listed fixed schedule between 6:00 AM and 10:00 PM MST
Ability to complete every stage of the hiring process
English resumes required
Successful completion of applicable background check may be required

Benefits

Comp & perks

Paid weekly in arrears
Fully remote role
Independent Contractor position

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Maintenance CoordinationDocumenting Information AccuratelyProblem-SolvingAttention to DetailFixed Work Schedule Commitment

Soft Skills

Listening SkillsProfessional AttitudeDependable Work EthicWillingness to Learn

Tools & Technologies

Windows 11 PCDual MonitorsWebcamWired USB HeadsetFibre Internet with Wired Ethernet Connection

Industry Keywords

Customer InteractionsHousing Locator ServicesOpen-Line SupportCall Center ExperienceRemote Work Environment