Resolv Global

General

• Answer inbound patient calls
• Make outbound follow-up calls
• Respond to patient inquiries via email
• Schedule, reschedule, and confirm medical imaging appointments
• Verify and update patient information accurately
• Explain scheduling requirements and appointment preparation instructions
• Communicate with patients and internal teams
• Navigate multiple systems and document interactions accurately
• Deliver an exceptional patient experience
• Complete all application, prescreen, video interview, live interview, and final interview stages
• Transition into production after paid training and nesting

Patient Scheduling Specialist

Representative

• Make 125+ outbound calls per day
• Schedule preventative and follow-up healthcare appointments
• Educate patients on the importance of routine healthcare
• Build trust and rapport with patients
• Handle objections professionally while maintaining empathy
• Accurately document every interaction
• Meet productivity, quality, and appointment conversion goals
• Protect confidential patient information and follow HIPAA requirements
• Work schedules within Monday–Thursday 8:00 AM–7:00 PM EST and Friday 8:00 AM–5:00 PM EST operating hours

Outbound Patient Scheduling Representative

• Answer inbound patient calls
• Make outbound follow-up calls
• Respond to patient inquiries via email
• Schedule, reschedule, and confirm medical imaging appointments
• Verify and update patient information
• Explain scheduling requirements and appointment preparation instructions
• Communicate with patients and internal teams
• Navigate multiple systems and document interactions accurately
• Deliver an exceptional patient experience
• Complete all application process stages: application form, prescreen questionnaire, one-way video interview, live interview, and final interview

• Proactively contact patients to schedule preventative and follow-up healthcare appointments
• Make 125+ outbound calls per day
• Educate patients on the importance of routine healthcare
• Build trust and rapport with patients
• Handle objections professionally while maintaining empathy
• Accurately document every interaction
• Meet productivity, quality, and appointment conversion goals
• Protect confidential patient information and follow HIPAA requirements
• Work schedules within Monday–Thursday, 8:00 AM–7:00 PM EST, and Friday, 8:00 AM–5:00 PM EST operating hours

• Proactively contact patients to schedule preventative and follow-up healthcare appointments
• Make 125+ outbound calls per day
• Educate patients on the importance of routine healthcare
• Build trust and rapport with patients
• Handle objections professionally while maintaining empathy
• Accurately document every interaction
• Meet productivity, quality, and appointment conversion goals
• Protect confidential patient information and follow HIPAA requirements
• Work schedules within Monday–Thursday 8:00 AM–7:00 PM EST and Friday 8:00 AM–5:00 PM EST operating hours

• Make 125+ outbound calls per day
• Schedule preventative and follow-up healthcare appointments
• Educate patients on the importance of routine healthcare
• Build trust and rapport with patients
• Handle objections professionally while maintaining empathy
• Accurately document every interaction
• Meet productivity, quality, and appointment conversion goals
• Protect confidential patient information and follow HIPAA requirements
• Work schedules within Monday–Thursday 8:00 AM–7:00 PM EST and Friday 8:00 AM–5:00 PM EST operating hours
• Complete all hiring process stages: application form, prescreen questionnaire, video interview, live interview, and final interview