Ricoh UK

Manager

• Drive the assigned sub-portfolio segment through planning, governance recommendations, and lifecycle decisions (refresh, EOL, build/buy/partner)
• Oversee sub-portfolio performance analysis and reporting, measure financial outcomes, implement risk mitigation strategies, and drive corrective actions
• Manage execution, risks, and early issue escalation to protect launch dates and performance outcomes
• Conduct MBRs and QBRs for sub-portfolio transparency and financial alignment
• Gather voice-of-the-customer feedback to inform portfolio decision-making
• Advocate for portfolio services and solutions internally and with customers
• Own business cases and portfolio prioritization for the sub-portfolio
• Produce decision-ready inputs for stage gates and leadership reviews, including readiness evidence, risks/issues, dependencies, and cost-to-serve impacts
• Own readiness checklists and follow-through across transact, sell, service, and support, including ordering/provisioning prerequisites, pricing/packaging guardrails, onboarding flows, SLAs, enablement, and support handoffs
• Align Design, Operations, Sales, and Marketing to quarterly priorities and OKRs
• Manage up to a $150M portfolio of Document Management and Document Intelligence offerings
• Increase year-over-year sub-portfolio segment revenue and improve gross margin through packaging and cost optimization
• Implement strategic initiatives through analysis, decision-making, and execution
• Run operating cadence including MBRs/QBRs and drive corrective actions across portfolio financials and serviceability
• Ensure launches meet transact/sell/service/support readiness gates

Manager I, Solutions Portfolio

Customer Advocate

• Resolve complex customer billing accounts end to end
• Serve as focal point for customer issues involving order invoicing and billing
• Resolve complaints, research account discrepancies, and perform account and contract maintenance, audits, and reconciliations
• Identify disputes causing delayed payment and take corrective action
• Provide timely follow-up according to established metrics, processes, and policies
• Communicate root causes to management and independently correct issues
• Guide customers on maintenance agreements, standard service offerings, billing, and invoicing options
• Participate in customer visits, account reviews, billing issue resolution, and complex onboarding engagements
• Collaborate with Shared Services, Accounts Receivable, Sales, Managed Services, Supply Chain, and Technology Services
• Participate in onboarding and implementation plans for assigned accounts
• Maintain accurate account profile information
• Partner with Customer Success Management and contract administrators on implementation and invoicing
• Perform other duties as assigned

Customer Advocate, Specialist I

Software Engineer

• Design and implement systems interfacing with large language models for coding applications
• Develop, refine, and optimize prompts
• Assist in adapting and evaluating foundation models and AI services for software engineering and business applications
• Rapidly create and test AI-powered capabilities using Python and modern AI frameworks
• Establish repeatable frameworks to validate AI feature robustness
• Collaborate with core engineering to translate prototypes into production features
• Research emerging AI technologies and contribute recommendations
• Use AI-assisted development tools to improve productivity and code quality
• Develop and maintain APIs, web services, and user-facing applications
• Participate in testing, observability, and performance analysis of AI-enabled features
• Support responsible AI practices, including evaluation, safety, security, and monitoring
• Contribute to cloud-based application development and deployment
• Participate in pair programming, code reviews, and team brainstorming
• Perform additional tasks as directed by management

Software Development Intern

Sales

• Sell Ricoh’s full solutions portfolio, including hardware, software, and professional services, to enterprise accounts
• Grow Ricoh market share within the assigned geographic territory
• Develop targeted customer strategies involving segmentation, awareness activities, and customer relationships
• Win new business by aligning customer goals with Ricoh’s solutions portfolio
• Develop strategies to penetrate zero-base-account opportunities, including reference selling
• Manage, protect, and develop the territory base by analyzing customer communication requirements
• Acquire and grow the client base through incremental solutions and services
• Meet or exceed gross profit expectations within the assigned territory
• Prepare and present benchmark demonstrations, proposals, and value propositions using product and technical resources as needed
• Retain and grow current clients through incremental solutions, services, and customer satisfaction
• Maintain account activity records in Ricoh’s sales database and CRM tool
• Serve as the first line of client contact for accurate sales paperwork
• Perform other duties as assigned

Production Print Sales Executive

General

• Manage existing Ricoh accounts and identify new business opportunities
• Drive sales within the SMB customer segment using a comprehensive, consultative approach
• Maintain proactive communication with existing clients to ensure retention and identify expansion opportunities
• Conduct B2B outreach through email, phone, and virtual meetings
• Deliver customer-focused solutions and handle objections effectively
• Meet or exceed revenue targets for equipment and services
• Maintain accurate account activity, pipeline, and forecasting records in CRM systems
• Collaborate with internal teams and subject matter experts to deliver tailored solutions aligned with customer goals
• Perform additional duties as assigned
• Communicate regularly with team members and leadership
• Solve diverse assignments and problems with minimal precedent

Senior Office Solutions Specialist

• Manage existing Ricoh accounts and identify new business opportunities
• Drive sales within the SMB customer segment using a consultative approach
• Maintain proactive communication with existing clients to support retention and identify expansion opportunities
• Conduct B2B outreach through email, phone, and virtual meetings
• Deliver customer-focused solutions and handle objections effectively
• Meet or exceed revenue targets for equipment and services
• Maintain accurate account activity, pipeline, and forecasting records in CRM systems
• Collaborate with internal teams and subject matter experts to deliver tailored solutions
• Perform additional assigned duties