RR Donnelley

Accounts Payable

• Perform daily verification, reconciliation, and processing for checks, EFTs, and IACH transactions
• Review and disposition daily Positive Pay exceptions across active banking partners
• Manage payable inquiries, stop payments, voids, reissues, correction vouchers, and check copy requests
• Act as the operational liaison between Accounts Payable and Corporate Treasury for banking matters and escalations
• Analyze payment and banking data, identify trends or discrepancies, and present actionable solutions
• Complete time-sensitive banking requests and deliverables according to established SLAs
• Ensure disbursement activities comply with business policies, payment guidelines, and fiduciary controls
• Collaborate with offshore Accounts Payable and leadership teams on invoice and workflow routing or processing
• Perform other assigned tasks

Accounts Payable Analyst

Full-stack Engineer

• Define the architectural pattern for each engagement, including skill decomposition, tool orchestration, data flow, integration approach, and deployment model
• Ensure architecture aligns with security best practices and client requirements
• Design client-specific guardrails
• Review and sign off AI Workflow Engineer builds against the agreed architectural pattern
• Own integration architecture with client systems, including authentication, data ingress, downstream deployment, and monitoring
• Make platform-versus-custom decisions with the Head of Platform Engineering and Product
• Design and document the target technical state, transition plan, and operational readiness criteria for handover
• Own the engagement technical risk register and escalate risks to the Delivery Principal
• Serve as Technical Lead across multiple client engagements
• Partner with the Delivery Principal on scope, timelines, and technical feasibility
• Present technical architecture to senior client stakeholders, including CTOs, technical partners, information security, and enterprise architects
• Specify integrations and work with platform development teams on integrations, connectivity, and upstream system integration
• Guide AI Workflow Engineers on architectural choices, prompt strategy, and evaluation design
• Contribute technical input to commercial conversations and flag scope creep and platform-limit risks
• Develop and mentor AI Workflow Engineers and Integration Engineers
• Contribute structured technical input to functional managers on capability development
• Contribute architectural patterns and technical playbooks to the Technical Lead community
• Refine standards based on engagement experience
• Mentor newer Technical Leads
• Contribute to capability development across the cohort
• Ensure compliance with client requirements, data protection, security standards, and AiVA architectural standards

Technical Lead

Director

• Establish relationships with the Private Equity ecosystem to build strategic, long-term sales momentum
• Identify and engage Portfolio Operations leads, Operating Partners, and Value Creation directors within targeted funds
• Leverage an existing professional network to access highly gatekept PE environments
• Use PE financial and operational vocabulary to establish credibility with operational leadership
• Navigate complex PE procurement processes to secure Master Service Agreements across portfolio companies
• Position RRD on shortlists for operational inefficiency and cost-takeout initiatives
• Expand RRD’s footprint across targeted portfolio companies through successful initial engagements
• Cross-sell and scale RRD services into additional portfolio assets
• Introduce operational assessments during pre-acquisition due diligence and holding phases
• Use assessments to build pipeline and win execution contracts after acquisitions close
• Deliver results measured by signed MSAs, executed assessment engagements, and sales revenue attributed to PE relationships

Managing Director – Private Equity

Associate

• Provide word processing and document production services for clients
• Utilize logs and/or tracking software for document production work
• Assess job requests and ensure completion throughout the task lifecycle
• Perform document production, proofreading, intake, and workflow coordination functions as needed
• Edit, proofread, convert, create, transcribe, or otherwise complete document production requests using established procedures, standards, and formats
• Use required equipment, technology, software, and hardware
• Communicate job or deadline concerns to team members, lead, supervisor, or client
• Meet contracted service delivery deadlines
• Troubleshoot basic software or hardware problems
• Foster continuous service enhancement and client relationship building
• Perform quality assurance as requested
• Adhere to Williams Lea Tag and client policies
• Use equipment and supplies cost-effectively

Document Production Associate – 3rd Shift

• Provide word processing and/or document production services for clients
• Utilize logs and/or tracking software for document production work
• Assess job requests and ensure completion throughout the task lifecycle
• Perform document production, proofreading, intake, and workflow coordination functions as needed
• Edit, proof, convert, create, transcribe, or otherwise complete document production requests using established procedures, standards, and formats
• Use the equipment, technology, software, and hardware necessary to perform job functions
• Communicate with team members, leads, supervisors, and clients regarding jobs or deadline concerns
• Meet contracted service delivery deadlines
• Troubleshoot basic software or hardware problems
• Foster continuous service enhancement and client relationship building
• Perform quality assurance as requested
• Adhere to Williams Lea Tag and client policies
• Use equipment and supplies cost efficiently

Document Production Associate – 1st Shift, Weekends

• Provide word processing and document production services for clients
• Work Tuesday through Saturday, 12:00 a.m. to 9:00 a.m.
• Utilize logs and/or tracking software for document production work
• Assess job requests and complete tasks throughout the task lifecycle
• Perform document production, proofreading, intake, and workflow coordination functions as needed
• Edit, proofread, convert, create, transcribe, or otherwise complete document production requests using established procedures, standards, and formats
• Use required equipment, technology, software, and hardware
• Communicate job or deadline concerns to team members, lead, supervisor, or client
• Meet contracted service-delivery deadlines
• Troubleshoot basic software or hardware problems
• Foster continuous service enhancement and client relationship building
• Perform quality assurance as requested
• Follow Williams Lea Tag and client policies
• Use equipment and supplies cost efficiently

Production Coordinator

• Intake client work requests, clarify job instructions, and negotiate deadlines
• Seek alternate solutions to deadline requests as needed
• Prioritize work requests across the team and coordinate multiple projects
• Serve as a definitive resource for document production, proofreading, and quality assurance questions
• Identify and correct errors in complex business documents
• Detect formatting and compositional errors and verify citation formatting
• Check corrected proofs against markup for comparison and quality assurance
• Monitor adherence to formatting standards and proofreading practices
• Model professional expectations for client interactions, deadlines, and quality
• Develop and deliver ongoing training for new and existing team members
• Facilitate coordination across shifts to meet client quality, timeliness, and service expectations
• Train junior staff as needed
• Communicate job or deadline issues to managers and/or clients
• Assist Lead, Supervisor, or Manager with administrative procedures and systems
• Facilitate team adherence to company policies
• Collaborate within and across teams
• Recommend individual development goals, training, and performance expectations
• Interact with clients in person, by phone, or electronically
• Adhere to Williams Lea and client site policies

Document Production Workflow Coordinator, 3rd Shift

• Provide word processing and document production services for clients
• Perform document production work according to established policies and procedures
• Assess job requests, identify the correct production process, and ensure completion throughout the task lifecycle
• Edit, proofread, convert, create, transcribe, or otherwise complete document production requests
• Use required equipment, technology, software, and hardware
• Assist with coordination of document production services, preparation, intake, and team workflow
• Troubleshoot complex software or hardware problems
• Log and track all assigned work
• Meet deadlines for accepting, completing, and delivering work
• Communicate with peers, supervisors, and clients regarding jobs or deadline issues
• Foster continuous service enhancement and client relationship building
• Handle sensitive and confidential documents and information
• Perform quality assurance on others’ work
• Train junior staff members
• Assist peer teams with proofreading, design, and document production as needed
• Interact with clients in person, by phone, or electronically
• Follow Williams Lea and client site policies
• Use equipment and supplies cost-efficiently
• Work Wednesday–Sunday, 2:00–11:00 p.m. CT

Accounts Payable Analyst

Technical Lead

Managing Director – Private Equity

Document Production Associate – 3rd Shift

Document Production Associate – 1st Shift, Weekends

Document Production Associate – 3rd Shift

Document Production Workflow Coordinator, 3rd Shift

Senior Document Production Associate – 2nd Shift