RTM Business Group

Community Manager

• Greet employees and visitors; answer, screen, and route incoming calls.
• Collect, distribute, and scan daily mail, packages, and vendor checks.
• Manage and restock office inventory, kitchen snacks, bathroom hygiene products, and conference room supplies using designated Amazon and Staples accounts.
• Serve as the primary point of contact for building management, maintenance and cleaning services, and office vendors.
• Coordinate office maintenance, repairs, and facility improvements.
• Keep conference rooms, common areas, and workspaces functional, organized, and well maintained.
• Track operational expenses and confirm supply budgets with Finance before purchasing.
• Document and maintain office procedures, workflows, and standard operating procedures.
• Track monthly HR data for birthdays and work anniversaries; coordinate approved gifting and milestone or sympathy gifts.
• Organize monthly hybrid and remote company lunches, including calendar invites, restaurant selection polls, and group orders within budget.
• Coordinate internal employee team-bonding events and support culture-driven initiatives.
• Keep internal company calendars and visual Canva calendars current.
• Serve as a resource for employees on workplace operations and office-related needs.
• Serve as RTM’s point of contact for external charity and nonprofit partners.
• Coordinate volunteer days, donation drives, sponsorships, and event logistics.
• Schedule and follow up on partner meetings, communicate updates, and track commitments and deliverables.
• Help evaluate new community partnership opportunities aligned with RTM’s values.
• Coordinate communications and calendaring for charity initiatives.

Office and Community Coordinator

Account Executive

• Gather executives for conferences through email marketing, social selling, calls, and pitches
• Conduct email marketing and LinkedIn-based social selling
• Make phone calls and sell directly to C-Level and senior executives
• Discover pain points and identify how programs can help generate conference attendees
• Serve as primary point of contact for executives regarding questions, scheduling, events, and related matters
• Travel nationally for up to 6 events per year, 4–5 days per event
• Create, monitor, and manage tasks in Airtable CRM
• Collaborate with internal teams on event collateral, materials, and follow-up
• Build and maintain relationships with diverse individuals and organizations

Delegate Account Executive

Producer

• Research and create compelling content for conferences with industry experts and internal teams.
• Identify and contact delegates for speaking engagements.
• Create detailed programs with multiple sessions, key-note speakers and curated content.
• Update conference agendas and digital assets.
• Maintain all internal databases with updated information for each event.
• Negotiate speaker expenses within the budgetary guidelines and ensure accuracy with the operations team.
• Ensure smooth on-site execution in regards to speakers, session timings, and any technical/logistical needs.
• Collaborate with the operations team around all Event Operating Cadences ensuring seamless preparation for on-site success.
• Analyze past events to determine new opportunities.
• Report to a Production Manager and collaborate with other Producers to create a seamless event experience.
• Focus exclusively on K-12 programs.

Junior Producer

Vice President

• Lead the Company, along with the executive team, into the next phase of growth.
• Direct the strategic direction and day-to-day operations of the Sales and Customer Success teams.
• Analyze performance metrics and enhance sales capabilities through coaching.
• Iterate and improve the sales tech stack.
• Maintain a culture of perpetual professional development.
• Manage a full-cycle new business development and Customer Success sales team of 20+ to achieve revenue goals.
• Monitor team KPIs and conversion metrics throughout the sales funnel.
• Define and oversee sales staff compensation and incentive programs.
• Inspire, coach, and develop team members to achieve targets.
• Oversee the sales tech stack and prospecting capabilities.
• Facilitate and lead HubSpot CRM integration with internal and external partners.
• Manage and monitor HubSpot to ensure sales data accuracy.
• Provide insights, reporting, and analysis to improve sales campaign efficacy.
• Identify operational improvements within the sales team.
• Design and manage comprehensive sales training and professional development programs.
• Oversee Customer Success to improve net customer retention and Net Retention Rate.
• Drive customer experience and satisfaction through engagement and product offering refinement.
• Lead new industry buildout and headcount planning.
• Hire, onboard, and train new sales team members.

Vice President of Sales

• Drive the sales process from end to end, including lead prospecting, deal closing and account management for repeat and future business opportunities
• Research target markets and identify leads through a variety of sources
• Qualify prospects against company criteria for an ideal customer profile
• Prospect leads through tailored, value-add outbound calls, emails and social outreach
• Conduct daily prospecting activities, including approximately 60 personalized emails and 30 cold calls
• Pitch to C-suite decision makers by consulting on business challenges and demonstrating the value of the service
• Act as the main point of contact for clients
• Draft and deliver proposals
• Work directly with Sales Managers to manage the pipeline from prospecting to closing
• Maintain, monitor and report key performance indicators to Sales Managers

Events

• Manage events onsite, including coordinating with speakers, managing event staff, overseeing event setup and teardown, and resolving issues or emergencies
• Create and implement comprehensive event operation plans, including timelines, budgets, and resource allocation
• Coordinate all phases of event logistics, including food and beverage, meeting room layout, room lists, transportation, AV equipment rental, event registration, and onsite execution
• Mentor and motivate the team through training and coaching
• Travel nationally throughout the year
• Work with vendors to order and receive supplies and services
• Create, monitor, and manage event timelines on Airtable
• Collaborate with internal teams on event collateral, materials, client requirements, and follow-up activities
• Build and maintain relationships with a diverse network of individuals and organizations

Event Operations Manager

Operations

• Plan, coordinate, and execute meetings, conferences, seminars, and special events
• Coordinate event logistics, including meeting room layouts, hotel rooming lists, transportation, AV equipment rental, event registration, and on-site execution
• Travel nationally throughout the year for up to 6 events, 4-5 days per event
• Work with external vendors on A/V, entertainment, lighting, event supplies, and other necessary event inventory
• Create, monitor, and manage event timelines and attendee profiles on Airtable
• Collaborate with internal teams to produce event collateral, materials, and follow-up activities
• Build and maintain relationships with a diverse network of individuals and organizations