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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in vehicle glass repair and replacement, including recalibration of automotive safety systems and proficiency with diagnostic tools. Strong focus on safety, quality, and exceptional customer service while mentoring and supporting technician development.
Highest-signal resume keywords
Auto Glass RepairRecalibration of Automotive Safety SystemsDiagnostic TestingMentoring and CoachingCustomer Communication
About the role
Key responsibilities & impact- Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop efficiently, focusing on safety, quality, and exceptional customer service
- Clean customer vehicles after every job
- Recalibrate automotive safety systems, including troubleshooting and completing diagnostic testing
- Operate Safelite’s tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), chemicals, work order and customer administration systems, and Mobile Resource Management (MRM) technology
- Safely operate company and customer vehicles throughout the workday
- Communicate with scheduled customers in person, via text, and by phone
- Present, promote, and sell Safelite promotional items and services to customers
- At Senior and Master levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring
- Perform other duties as assigned
- Comply with all policies and standards
Requirements
What you’ll need- High School Diploma GED/Equivalent Preferred
- Valid state-issued driver’s license and any other license(s) (as required by federal, state and local laws) to operate a company vehicle
- Proven experience as an Auto Glass Technician (2+ years preferred)
- Technician: Typically 1+ years of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience
- Senior Technician: Typically 3+ years of vehicle glass experience with demonstrated technical proficiency, quality performance, and independent operation
- Master Technician: Typically 5+ years of vehicle glass experience with advanced technical expertise and demonstrated mentoring, coaching, or training capability
- Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds
- Ability to stand for extended periods and work in tight spaces, bend and twist body
- Ability to use a variety of hand tools and power tools safely and effectively
- Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in-cab vehicle safety camera / video surveillance technology
- Ability to safely work outside in a wide variety of weather conditions and extreme temperatures for extended periods
- Ability to work with chemicals, including flammable chemicals, as applicable per the “Safelite Way of Fitting”
- Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs
- Proficiency in using computerized diagnostic tools to complete recalibrations and troubleshoot issues
- Problem-solving and ability to troubleshoot issues, independently and collaboratively
- Ability to read, write and interpret the English language and technical directions
- Ability to communicate orally via phone and in writing via computer or other electronic means
- Ability to maintain a professional appearance, adhering to Company uniform and PPE policies
- Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition
- Interest in emerging vehicle technology and ADAS systems
- Interest in mentoring others for Senior and Master levels
Benefits
Comp & perks- A benefits package valued at more than $10k
- 401(k) plan with company matching
- Medical plans
- Paid time off
- Holidays and volunteer days
- Program to buy additional PTO or sell unused time up to 16 hours
- Up to $5,250 annually in tuition reimbursement
- Paid training
- All the tools and resources you'll need to be successful
- Clear career pathway from Technician to Senior Technician to Master Technician
- Opportunities in mentorship, training, and leadership
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Vehicle Glass InstallationTroubleshootingTechnical ProficiencyUse of Hand ToolsUse of Power ToolsLifting and Carrying Up to 50 PoundsReading Technical DirectionsProblem-SolvingWorking with ChemicalsOperating Motor Vehicles Safely
Soft Skills
Exceptional Customer ServiceProfessional AppearanceAbility to Work Under PressureCollaborationFlexibility
Tools & Technologies
True Seal®Ezi-Wire™Glass Table System (GTS)Mobile Resource Management (MRM) TechnologyComputerized Diagnostic Tools
Certifications & Qualifications
Valid State-Issued Driver’s License
Industry Keywords
ADAS SystemsAutomotive ServiceVehicle Glass ExperienceSafety StandardsTechnical Resource