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Posted: 10/21/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Software Asset Management, Configuration Management, and IT Operations, with a strong focus on data reconciliation, compliance, and governance. Proficient in utilizing ServiceNow and related ITSM tools to manage software assets and maintain accurate configuration records.
Highest-signal resume keywords
Software Asset Management (SAM)Configuration Management Database (CMDB)Data ReconciliationServiceNow Certified System Administrator (CSA)ITIL Practices
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Drive execution of creation, maturity, and maintenance of Software Asset and Configuration Items in the CMDB
- Maintain software assets, entitlements, and configuration records within ServiceNow and integrated enterprise systems
- Monitor software inventory, software titles, license utilization, and entitlement data for accuracy, completeness, and compliance
- Perform reconciliation across tools, software inventories, CMDB records, and licensing data sources
- Reconcile authoritative user-source software against deployments in software asset and configuration tables
- Track software lifecycle status, version currency, and supportability
- Manage Software True Up and provide recommendations
- Support asset and configuration item identification, baseline definition, relationship mapping, CMDB administration, and IT acquisition processes
- Facilitate software asset governance, license compliance, audit readiness, and entitlement validation
- Analyze impacts of infrastructure and application changes on software asset, entitlement, and configuration records
- Maintain Configuration Item data and software relationships within the ServiceNow CMDB
- Investigate and resolve discrepancies involving software installations, licenses, entitlements, and asset records
- Develop data visualizations, dashboards, and metrics for software asset management, compliance, and operational readiness
- Support Configuration Management and Change Management processes
- Recommend and document procedures, standards, and operating practices
- Collaborate with stakeholders and customers to improve software governance, lifecycle management, and data quality
- Support hardware asset management as backup
- Communicate activities and outcomes using dashboards, PowerPoint, and data visualizations
- Shepherd customization of CMDB consoles and dashboards
- Provide data and support for supplier invoicing and customer chargeback
- Enact software asset audit practices and conduct audits
- Support design, development, and implementation of automated CMDB software-data processes
- Liaise with and train internal partners
- Plan and implement process and service improvements
- Monitor relevant government policies, regulations, and guidelines and enact compliance actions
Requirements
What you’ll need- Bachelor's degree and two (2) years of related experience; OR Master's degree and one (1) year related experience
- Degree requirement waived in lieu of significant recent and relevant work experience: minimum of four (4) years’ active-duty military or minimum of four (4) years’ relevant experience
- Experience supporting Software Asset Management, IT Asset Management, Configuration Management, Change Management, or related IT Operations functions
- Experience using Software Asset Management (SAM), CMDB, Asset Management, Configuration Management, or ITSM service management systems
- Experience maintaining software inventory, entitlement, licensing, asset, or operational records
- Experience analyzing and reconciling data across multiple systems or sources of record
- Strong analytical, organizational, and problem-solving skills
- Effective written and verbal communication skills
- Ability to collaborate with technical and business stakeholders across multiple functional areas
- US Citizen who must be able to pass a Commonwealth of Virginia background check
- At least 1 year of proficiency with Microsoft 365 applications, collaboration tools and common office software applications
- Preferred: Experience with ServiceNow SAM, CMDB, ITAM, ITOM, Discovery, or Asset Management modules
- Preferred: Experience supporting software licensing, entitlement management, compliance reporting, or vendor audits
- Preferred: Experience performing software inventory reconciliation and data quality reviews
- Preferred: Familiarity with ITIL practices
- Preferred: Experience supporting Government programs
- Preferred: Experience supporting IT chargebacks
- Preferred: ServiceNow Certified System Administrator (CSA) or other relevant ITAM/ServiceNow/ITIL Foundations certifications
- Preferred: Additional software experience with ServiceNow, SQL, or Apptio
Benefits
Comp & perks- Equal Opportunity Employer
- Hybrid work arrangement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software Asset ManagementConfiguration ManagementData AnalysisLicense ComplianceSoftware Inventory ManagementEntitlement ManagementOperational Record MaintenanceData VisualizationAutomated CMDB ProcessesSoftware Lifecycle Management
Soft Skills
Analytical SkillsOrganizational SkillsProblem-Solving SkillsEffective CommunicationCollaboration
Tools & Technologies
ServiceNowMicrosoft 365SQLApptioITSM Service Management Systems
Certifications & Qualifications
ServiceNow Certified System Administrator (CSA)ITIL Foundations Certification
Industry Keywords
IT Asset ManagementChange ManagementSoftware LicensingCompliance ReportingGovernment Programs