Field Service Readiness Architect
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Field Service Readiness Architect
SalesforcePosted 10/21/2026full-timeIndianapolis • Illinois • United StatesMid-LevelSenior💰 $123,100 - $186,300 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates deep expertise in Customer Success and Product Management within the SaaS industry, with a strong focus on Salesforce Field Service products. Capable of translating customer use cases into technical requirements and delivering effective training materials to diverse audiences.
Highest-signal resume keywords
Customer Success ExperienceProduct Management ExperienceSalesforce Field Service ExpertiseTraining Material DevelopmentStakeholder Communication
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Maintain deep understanding of products and roadmaps
- Engage with Technology & Product and Customer Success stakeholders on product feedback, roadmaps, strategic readiness plans, and customer adoption plays
- Develop expertise for new products and feature introductions, large-scale migrations, and product retirements
- Document best practices and learnings from pilots and pre-launch discovery
- Deliver product readiness and knowledge to Cloud Success teams, including Success Architects, Success Guides, Support Engineers, and Account Success stakeholders
- Create holistic points of view and strategic approaches supporting customer success
- Maintain deep technical, functional, and domain knowledge across in-market and new products
- Participate in product experimentation, betas, pilots, and collaboration with subject matter experts
- Identify, document, and track recommended product enhancements
- Develop product requirements and deliver them to Product Leadership for roadmap consideration
- Establish and own relationships with Product Management leaders and subject matter experts
- Provide product expertise for adoption strategies that improve product adoption and customer health
- Participate in improving the CSS adoption score and customer health score
- Improve the Cloud Success operating model and share best practices with other Readiness Success Architects
Requirements
What you’ll need- 3+ years experience in Customer Success or Product Management individual contributor role in the SaaS industry
- Hands-on experience working with Field Service products, including deep understanding of current product suite and product capabilities that meet common customer use cases
- Understanding of competitor products and landscape is a plus
- Track record of collaborating within a team of subject matter experts who deliver against strategic business initiatives
- Experience interacting with both technical and non-technical stakeholders across different functions
- Ability to translate customer use cases to technical and functional requirements
- Experience developing enablement materials and delivering training to functional and technical audiences
- Enablement, consulting or Salesforce product experience is a plus
- Deep expertise of Salesforce Field Service Scheduling and Optimization Product or Field Service Mobile is a plus
- Strong oral and written communication skills
- Proven record of presenting to and updating internal and external stakeholders, including executive personas
- Ability to distill complex information into concise, executive-ready narratives
- Ability to synthesize broad information, identify themes, and develop tactical plans
- Product and domain knowledge sufficient to influence product leaders’ priorities and design decisions
- Experience curating, creating, managing, and distributing training materials for varied audiences
- Ability to act as liaison between product, engineering, customer success, Guides, Support, and Architects
Benefits
Comp & perks- Time off programs
- Medical insurance
- Dental insurance
- Vision insurance
- Mental health support
- Paid parental leave
- Life insurance
- Disability insurance
- 401(k)
- Employee stock purchasing program
- Incentive compensation may be available for certain roles
- Equity may be available for certain roles
- Benefits may be available for certain roles
- Reasonable accommodation during the application or recruiting process
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Requirements DevelopmentTechnical Requirements TranslationField Service Product KnowledgeProduct Adoption StrategiesCustomer Health Score Improvement
Soft Skills
Strong Oral CommunicationStrong Written CommunicationCollaboration with StakeholdersAbility to Distill Complex InformationSynthesis of Broad Information
Tools & Technologies
SalesforceField Service SchedulingField Service OptimizationField Service Mobile
Industry Keywords
SaaSCustomer SuccessProduct ManagementEnablementConsulting