Sentry Management Inc.

General

• Support an assigned division by completing department functions
• Provide internal customer service and maintain high satisfaction levels
• Work cross-functionally with regional and local leaders and home office support teams
• Provide strategic operational support, feedback, direction, and guidance
• Address internal customer service issues and ensure effective, long-term resolution
• Perform department project assignments as directed by leadership
• Support division retention efforts through task completion and coordinated resolution
• Provide first-level support for division issues and troubleshoot customer needs
• Identify efficiency improvements to streamline processes and enhance customer experience
• Serve as the single point of contact for the region by triaging issues, acknowledging requests, researching, engaging appropriate teams, and providing status updates
• Understand department functions, process flows, and interactions with other departments within Association Accounting Services
• Collaborate with regional Dedicated Service Coordinators and participate in regional calls
• Keep the department manager informed during peak times so additional resources can be engaged
• Encourage technology use, including CommunityPro, Outlook features, and Excel
• Document department procedures and recommend updates to the Resource Manual
• Identify trends or recurring issues and propose continuous process improvements
• Respond to and resolve requests in a timely manner
• Perform other duties as assigned

Service Coordinator

Community Manager

• Supervise the associations in the assigned portfolio
• Coordinate with Boards of Directors, vendors, and the Sentry Home Office
• Provide exemplary customer service while maintaining and achieving company goals
• Meet the needs of assigned Boards and Communities to sustain maximum client satisfaction
• Attend, prepare for, and participate in annual and general meetings
• Manage vendor proposals and contracts, risk management, insurance, and maintenance and architectural requests and approvals
• Coordinate janitorial, maintenance, administrative, and other employees
• Collect and code invoices for payment and follow up on monthly assessments due
• Serve as liaison between association boards and legal counsel
• Prepare manager reports and financial summaries for boards
• Manage the onboarding and exit of associations

Community Association Manager – Portfolio

Manager

• Supervise the associations they manage
• Coordinate with Boards of Directors, vendors and the Sentry Home Office
• Provide exemplary customer service while maintaining and achieving company goals
• Meet the needs of each assigned Board and Community to sustain maximum client satisfaction
• Attend, prepare for and participate in annual and general meetings
• Manage vendor proposals and contracts, risk management, insurance, and maintenance and architectural requests and approvals
• Coordinate janitorial, maintenance, administrative and other employees
• Collect and code invoices for payment and follow up on monthly assessments due
• Serve as liaison between association boards and legal counsel
• Prepare manager reports and financial summaries for boards
• Manage onboarding and exit of associations

Portfolio Manager

• Sustain maximum client satisfaction by meeting the needs of each assigned Board and Community
• Attend, prepare for, and participate in annual and general meetings
• Manage vendor proposals and contracts, risk management, insurance, and maintenance and architectural requests and approvals
• Coordinate employees such as janitorial, maintenance, administrative, and others
• Collect all invoices and code for payment, and follow up on monthly assessments due
• Serve as liaison between association boards and legal counsel
• Prepare manager reports and financial summaries for the boards
• Manage the onboarding and exit of associations

• Sustain maximum client satisfaction by meeting the needs of each assigned Board and Community
• Attend, prepare for and participate in annual and general meetings
• Manage vendor proposals and contracts, risk management, insurance, and maintenance and architectural requests and approvals
• Coordinate employees such as janitorial, maintenance, administrative, and others
• Collect all invoices and code for payment, and follow-up on monthly assessments due
• Serve as liaison between association boards and legal counsel
• Prepare manager reports and financial summaries to boards
• Manage the onboarding and exit of associations

• Prepare and enter general ledger journal entries, ensuring proper coding and appropriate accruals
• Verify entries posted while working with corresponding departments
• Ensure entries comply with GAAP and AICPA standards
• Prepare 30–35 financial statements monthly according to mandated schedules
• Adhere to internal controls
• Follow policies and procedures related to financial activities
• Enter annual budgets prepared by Community Managers
• Collaborate and communicate with Community Managers regarding financials
• Research prior management accounting records
• Perform other duties as directed by management
• Perform other duties as assigned

Accounts Specialist

• Prepare and enter general ledger journal entries, ensuring proper coding and appropriate accruals
• Verify entries posted while working with corresponding departments
• Ensure entries comply with GAAP and AICPA standards
• Prepare 30–35 financial statements monthly according to mandated schedules
• Adhere to internal controls and policies and procedures relating to financial activities
• Enter annual budgets prepared by Community Managers
• Collaborate and communicate with Community Managers regarding financials
• Research prior management accounting records
• Perform other duties as assigned