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Customer Success Manager – Mid Market
SPS CommerceCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success Management, focusing on building strong relationships with clients and driving adoption of services. Proficient in developing strategic plans, monitoring account performance, and executing revenue recovery initiatives within a SaaS environment.
Highest-signal resume keywords
Customer Success ManagementSaaS ExperienceRelationship BuildingRevenue Recovery ServicesExecutive Communication
About the role
Key responsibilities & impact- Develop a deep understanding of customers’ business models and serve as a trusted adviser
- Build relationships to ensure successful customer partnerships
- Create plans outlining critical success factors, metrics, targets, and recommendations
- Deliver revenue recovery services efficiently and effectively
- Monitor account performance and keep projects on track
- Implement structured programs to drive adoption at low-usage accounts
- Identify and execute opportunities to increase contract value through expanded scopes and cross-selling
- Maintain accurate forecasts of expansion revenue and renewal pipelines
- Report progress against targets to leadership
- Build relationships with decision-makers across finance, operations, and supply chain teams
- Drive adoption of new services
Requirements
What you’ll need- Bachelor’s degree or equivalent combination of education and experience
- 2+ years of Customer Success Management (CSM) experience or 3–5 years of professional business experience in Sales or Account Management
- Experience within a SaaS environment or with SaaS clients
- Proven ability to build strong customer relationships, including experience with C-level and SVP-level executives and conducting executive business reviews
- Excellent verbal and written communication, presentation, organization, and time management skills
- Thoughtful approach to addressing customer pain points
- Strong listening skills and ability to quickly assess changing priorities
- Experience driving organization-wide initiatives is preferred
Benefits
Comp & perks- Annualized on-target compensation range inclusive of base salary and annualized commission target
- Comprehensive benefits package designed to support employees’ health, well-being, and financial security
- Country-specific benefits aligned with local laws and market practices
- Hybrid work model
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementForecastingMetrics DevelopmentProject MonitoringCross-Selling
Soft Skills
Verbal CommunicationWritten CommunicationOrganizationTime ManagementListening Skills
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Customer PartnershipsBusiness ModelsC-Level EngagementExecutive Business ReviewsAdoption Programs