Customer Support Consultant, Fluent French & English C1
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SupportYourAppCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing L1 customer support through various channels, including chat, email, and calls, while effectively troubleshooting and resolving product-related inquiries. Proficient in both French and English at a C1 level, with strong analytical thinking and experience in a ticket-based support environment.
Highest-signal resume keywords
Bilingual French And English (C1)Customer Support ExperienceCRM Systems ProficiencyTicket-Based Support EnvironmentAnalytical Thinking
About the role
Key responsibilities & impact- Provide L1 customer support through chat, email, and calls
- Assist customers with product-related questions and “how-to” requests
- Handle payout and transaction status inquiries
- Provide guidance on subscription-related questions
- Identify and escalate recurring or more complex technical issues to the appropriate team
- Use the knowledge base to troubleshoot and resolve common customer issues
- SupportYourApp delivers secure customer and technical support as a global Support-as-a-Service provider for technology companies and industry leaders
Requirements
What you’ll need- Excellent French & English skills (at least C1 for both spoken and written)
- At least 6 months of experience in customer and technical support role is a must
- Experience with CRM systems
- Experience handling customer issues in a ticket-based support environment across multiple channels, including email, phone, and chat
- Ability to learn and follow precise procedures
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 16Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload)
Benefits
Comp & perks- Fixed schedule: Monday–Friday, 5 PM–1AM; 1PM - 9 PM UTC
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportTechnical SupportTroubleshootingIssue ResolutionSubscription GuidancePayout InquiriesTransaction Status HandlingKnowledge Base UtilizationProcedural AdherenceResearch Skills
Soft Skills
Positive AttitudeProactive ApproachResponsibility
Tools & Technologies
CRM Systems
Industry Keywords
Support-as-a-ServiceCustomer IssuesMulti-Channel SupportTechnical Issues Escalation