The Cigna Group

Vice President

• Build and lead an enterprise-wide strategic intelligence capability for the healthcare ecosystem
• Identify and interpret competitive, customer, provider, payer, PBM, specialty, technology, regulatory, and adjacent-market dynamics
• Develop forward-looking perspectives on healthcare markets, business models, value pools, opportunities, risks, and competitive advantages
• Serve as the primary source of external insight for leadership
• Build and maintain external relationships across healthcare, technology, venture capital, innovation, academia, provider organizations, and adjacent industries
• Design and build a modern intelligence ecosystem powered by advanced analytics, data, artificial intelligence, and emerging technologies
• Integrate internal and external data sources for signal detection, trend identification, predictive analysis, and strategic decision support
• Establish tools, operating models, and governance to improve intelligence quality, accessibility, speed, and adoption
• Advise the Executive Leadership Team and Board on strategic implications and actionable recommendations
• Inform enterprise strategy, long-range planning, growth priorities, innovation decisions, partnerships, and capital allocation
• Deliver scenario analyses, strategic foresight, and forward-looking assessments
• Identify emerging growth opportunities, unmet customer needs, new business models, and adjacent-market opportunities
• Connect intelligence to decisions, investments, innovation, product strategy, and business execution
• Build an enterprise learning model that captures signals, synthesizes implications, and accelerates organizational learning
• Partner with Strategy, Innovation, Ventures, Product, Technology, and business leadership teams to drive action
• Foster a culture of curiosity, experimentation, applied learning, and external awareness
• Act as an external ambassador and connector for the enterprise

VP, Strategic Intelligence – Market Insights

Business Development Rep

• Develop and execute CarepathRx's enterprise sales strategy
• Establish annual and multi-year sales goals, revenue targets, pipeline objectives, and growth plans across service lines
• Lead, coach, and develop a high-performing sales organization
• Create a culture of accountability, collaboration, and customer-centricity
• Monitor market conditions, competitive activity, customer trends, and emerging opportunities
• Identify, evaluate, and pursue new business opportunities with hospitals, health systems, provider organizations, and strategic partners
• Expand CarepathRx's footprint within existing client organizations and diversify revenue streams
• Lead complex sales pursuits, contract negotiations, executive presentations, and strategic business development efforts
• Translate growth objectives into commercial strategies and market expansion plans
• Support new service offerings, go-to-market strategies, and integrated solutions
• Collaborate with Operations, Pharmacy Services, Client Success, Product, Marketing, Finance, Legal, and Implementation teams
• Align commercial strategy with operational capabilities
• Forecast demand, assess market opportunities, and prioritize growth-supporting investments
• Influence enterprise decisions that improve scalability, client outcomes, and organizational performance
• Establish and monitor sales, revenue, membership, and client growth metrics
• Use data and market insights to evaluate sales effectiveness and identify growth opportunities
• Provide performance updates, forecasts, and strategic recommendations to executive leadership
• Ensure pipeline management, sales process effectiveness, and forecasting discipline
• Recruit, develop, and retain sales and business development talent
• Build leadership capabilities, foster continuous improvement, and lead succession planning within the sales function

Senior Director, Sales and Business Development

Sales

The New Business Sales Manager will be responsible for the execution of a local market sales strategy for our Under 500 Buyer Group consistent with Cigna's overall value proposition that achieves improved client and customer retention, improved competitive positioning and increased membership and earnings growth while maintaining a strong brand reputation in the market.  This role will lead a team in the delivery of state of the art consultative solutions that address client and customer issues around health and wellness, productivity and security.  Reports directly to the Northern California General Manager/Market Growth Leader and is a member of the local senior leadership team in the market.

This position must have demonstrated superior capabilities in leadership, driver of business and sales plan execution, strong influencing and negotiation skills, distribution management and an ability to successfully lead in an ambiguous and changing market. 
 
Responsibilities:

- Full accountability for U500 sales organizational performance

- Coaches individuals in professional development

- Works with staff to build and execute individual development action plans

- Coaches team in their individual development needs. Oversees and provides input to the development of market specific sales plan

- Provides input to the development and execution of U500 local marketing strategies

- Develops and maintains strong intelligence capability through customer/broker contact and formal competitive analysis

- Manages the development and execution of the market strategy to achieve sales plan

- Achieves sales/membership growth and persistency goals

- Achieve/exceed earnings plan

- Ensures account specific development plans promote profitable growth and a truly integrated Cigna product portfolio

- Works with Client Management and Client Strategy staff to ensure an integrated approach to account development strategies and proactive service strategy

- Works with Client Managers to manage the renewal and presentation process for assigned customers

- Develop and execute tactical plans to achieve organizational objectives

- Ensures completion of all strategic planning; holds systematic meeting schedules with staff, producer and customers

- Completes all reporting requirements on time

- Monitor critical metrics/dashboards to identify operational strengths, weaknesses and opportunities for improvement

Qualifications:

- Bachelor's Degree or equivalent work experience

- 8+ years of industry related experience; minimum of 5 years of sales experience required

- Sales management experience preferred, including recruitment, selection and development of new sales representatives

- Excellent knowledge of sales management process to be responsible for developing and executing account penetration strategy with Sales and Account Management teams

- Excellent negotiation and influencing skills, including public speaking and presentation skills

- Proven ability to lead a sales team and develop staff

- Demonstrated leadership skills required to support a strong sales growth result

- Enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary

- Comfortable dealing with and managing an ever-changing, highly competitive industry/ environment; communicates optimism and confidence in the future

- Proven experience building a competitive sales force and leading a multidisciplinary team of professionals

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

This role is also anticipated to be eligible to participate in an incentive compensation plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. 

About Cigna Healthcare 

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

New Business Sales Manager; U500 (Walnut Creek, CA) - Hybrid

Strategy

• Lead Customer Service & Operations demand forecasting and analytics
• Identify, shape, and deliver strategic outcomes through business analytics
• Collaborate with business leaders as a thought partner and drive organizational decision-making using data and analytical insights
• Participate in strategic discussions with Client leadership and address complex, high-priority challenges
• Provide strategy and analytics support for Customer Service Operations across Medical, Dental, Digital, Chat, and Pharmacy Benefit Services
• Lead business analysts and resource planning professionals
• Collaborate with Operations, Workforce Management, Product, and Technology teams
• Develop analytical models and insights and build compelling business cases
• Maintain, improve, and publish call volume, case volume, chat volume, and average handle time forecasts
• Identify and size new intent and ensure it is accurately and timely captured to enable staffing strategies
• Recruit, coach, develop, and sustain a high-performing analytics team
• Make analytically grounded strategic recommendations across Operations, Workforce Management, Footprint, Product, and Technology
• Partner on mid- to long-term data strategy and workforce transformation
• Lead or support technology investments and deployment of AI capabilities
• Assess new data elements, drivers, and modeling techniques; back-test and validate forecast accuracy
• Analyze new intent, identify business opportunities, guide test design, and recommend deployment timing and staffing strategy
• Publish long-range and short-range forecasts across US Employer and PBS lines of business
• Monitor and analyze forecast variance, drivers, and the impact of new intent

Senior Manager, Strategy & Analytics

Clinical Advisor

• Provide clinical expertise to internal and external customers
• Critically evaluate literature to develop, maintain, and update clinical criteria
• Participate actively in cross-functional committees, such as the Therapeutic Assessment Committee
• Contribute to the strategic direction of Express Scripts’ core standard clinical products and services criteria development and/or targeting
• Complete complex clinical projects under supervision
• Provide internal and external clinical presentations supporting standard products or complex clinical concepts
• Provide training and education on clinical concepts
• Update clinical areas on industry standards and contribute to the direction of clinical products and services

Clinical Program Advisor – Express Scripts

• Lead Customer Service & Operations demand forecasting and analytics
• Provide strategy and analytics support for Customer Service Operations across Medical, Dental, Digital, Chat, and Pharmacy Benefit Services
• Lead a team of business analysts and resource planning professionals
• Collaborate with Operations, Workforce Management, Product, Technology, Business, Finance, and executive partners
• Develop analytical models, insights, and compelling business cases
• Maintain, improve, validate, and publish call volume, case volume, chat volume, and average handle time forecasts
• Identify and size new intent and ensure it is captured accurately and timely for staffing strategies
• Recruit, coach, and develop a high-performing analytics team
• Make analytically grounded strategic recommendations and identify transformational opportunities
• Partner on mid- to long-term data strategy and support technology investments and AI capability deployment
• Assess new data elements, drivers, and modeling techniques; back-test and validate forecast models
• Analyze new intent, business opportunities, forecast variance, and operational drivers
• Guide test design, analytics, deployment timing, and staffing strategy while balancing risk and rewards
• Publish long-range and short-range forecasts across US Employer and Pharmacy Benefit Services lines of business

Senior Manager, Strategy & Analytics, CSO Forecasting

Product Manager

• Lead the design, delivery, and ongoing performance of member experiences across Pharmacy Benefit Services
• Translate the PBS Member Experience strategy and multi-year roadmap into prioritized, executable plans
• Own end-to-end delivery of digital experiences, member communications, open enrollment capabilities, and supporting technology builds
• Manage the member experience intake pipeline, including evaluation, scoping, sequencing, and resourcing
• Partner with Business Process Owners and Technology on requirements, prioritization, and release planning
• Identify and remove delivery obstacles and escalate risks and trade-off decisions
• Optimize member journeys using data, analytics, member feedback, and operational insights
• Partner on digital capabilities, personalization, AI-enabled experiences, and self-service solutions
• Support client-specific and custom experience builds while balancing scalability
• Align and influence cross-functional partners across Product, Technology, Operations, Contact Center, Clinical, Sales, Account Management, Implementation, and Marketing
• Lead working sessions, governance forums, and prioritization discussions
• Drive readiness, enablement, and adoption for new member-facing capabilities
• Define, track, and report experience and delivery metrics
• Establish processes, standards, and controls to improve delivery quality and speed
• Lead, coach, and develop product managers, advisors, and experience strategists
• Set team goals, provide feedback, and support career growth and development planning
• Build an inclusive, collaborative environment focused on innovation and cross-team partnership

Product Management Director – Member Experience

• Critically evaluate relevant literature to update clinical areas on industry standards
• Contribute to the direction of the company’s clinical products and services
• Provide clinical expertise to internal and external customers
• Develop, maintain, and update clinical criteria
• Participate in cross-functional committees, including the Therapeutic Assessment Committee
• Contribute to strategic direction for ESI’s core standard clinical products and services criteria development and/or targeting
• Complete complex clinical projects under supervision
• Provide internal and external presentations on standard products and complex clinical concepts
• Provide training and education on clinical concepts

Data Scientist

• Develop and evaluate predictive, machine learning, natural language processing, or generative AI solutions for complex healthcare and business challenges
• Translate claims, member information, call transcripts, surveys, and web logs into actionable insights
• Partner with data scientists, engineers, business leaders, and clinical stakeholders to define problems, test ideas, and turn research into scalable solutions
• Build reproducible data pipelines, models, and visualizations
• Communicate findings, tradeoffs, and recommendations to technical and nontechnical audiences
• Present work to senior leadership when opportunities arise
• Seek feedback, test assumptions, document methods, and consider data quality, privacy, fairness, and model performance
• Contribute to healthcare analytics projects such as predictive health models, NLP platforms, conversational AI, transformer-based classification, OCR, and large language model research

Data Scientist Intern – Master's Program

Analyst

• Manage complex supplier and customer pricing and membership agreements
• Review wholesale, supplier, and customer agreements and ensure pricing and eligibility are loaded correctly
• Analyze supplier bid awards and contract structures to determine system hierarchy and customer access
• Ensure customer pricing and membership setup aligns with contract terms, vendor requirements, and internal standards
• Maintain an assigned supplier and customer portfolio, monitor updates, and resolve discrepancies
• Partner across teams on strategic, intercompany, and day-to-day pricing and membership needs
• Review agreement language and provide subject matter expertise for business decisions
• Support timely implementation of new and amended pricing and membership agreements
• Analyze pricing and membership data to identify trends, gaps, and issues
• Investigate and resolve escalated pricing, membership, and claim issues
• Review team reports, complete follow-up actions, and partner with business intelligence teams to improve reporting
• Help assign incoming work and support team workflow
• Train and support new team members and share best practices
• Identify process and system improvements and contribute to efficiency, accuracy, and service projects

Senior Analyst - CuraScript

Account Executive

• Build deep, trusted relationships with clients and serve as their strategic partner
• Partner with key client decision-makers to develop meaningful, long-term relationships
• Apply industry and market knowledge to offer forward-thinking recommendations
• Engage across all levels of client organizations to ensure alignment and influence outcomes
• Share timely insights on market trends to help clients stay ahead
• Use financial and underwriting expertise to guide cost management and highlight the value of Cigna solutions
• Drive growth, earnings, and retention by expanding relationships and managing renewals
• Collaborate with underwriting and cross-functional partners to deliver integrated, strategic solutions
• Oversee and support client service needs by connecting requests with the right internal teams
• Strengthen relationships with distribution partners and ensure alignment on client strategies

Strategic Account Executive, U500

Principal

• Own a portfolio of important unresolved enterprise or business questions and convert broad asks into structured, decision-ready strategic options
• Identify and evaluate growth opportunities, strategic adjacencies, partnerships, capability plays, and business development pathways
• Lead problem framing, issue-tree development, strategic and economic analysis, scenario assessment, and recommendation development
• Clarify enterprise trade-offs, value-creation logic, risks, dependencies, and execution requirements for senior leadership decisions
• Mobilize and lead cross-functional teams and flexible strategy pods
• Shape new growth and business innovation strategies, including new propositions, channels, partnerships, technologies, capabilities, and future business models
• Develop innovation and opportunity theses, future-state models, growth platforms, and incubation or investment logic
• Partner with business units, Innovation, Corporate Development, Finance, and enterprise leaders to pressure-test concepts and build opportunity cases
• Lead or support enterprise strategic positioning, competitive strategy, enterprise-choice work, long-term enterprise strategy, and strategic priorities
• Develop portfolio, pathway, competitive-position, and strategic-option analyses for Board and ELT discussions
• Integrate external, customer, competitor, financial, and internal capability perspectives into enterprise recommendations
• Support selected strategic planning priorities and connect opportunity and innovation work to enterprise priorities and planning choices
• Contribute to enterprise planning reviews, leadership forums, and Board readiness
• Prioritize and deploy supporting talent across projects and develop Principals and Advisors through direction, coaching, and feedback
• Maintain an external perspective on healthcare markets, customer and employer needs, competitors, policy, technology, capital flows, and emerging business models
• Build trusted relationships across business units, corporate functions, Corporate Development, Finance, Innovation, peer groups, the Strategy Community, and senior leadership
• Develop executive narratives, presentations, and communications and represent Enterprise Strategy in leadership and cross-functional forums

Senior Principal, Enterprise Strategy – Strategic Opportunities

• Develop and execute CarepathRx's enterprise sales strategy
• Establish annual and multi-year sales goals, revenue targets, pipeline objectives, and growth plans
• Lead, coach, and develop a high-performing sales organization
• Monitor market conditions, competitive activity, customer trends, and emerging opportunities
• Identify, evaluate, and pursue new business opportunities with hospitals, health systems, provider organizations, and strategic partners
• Expand CarepathRx's footprint within existing client organizations and diversify revenue streams
• Lead complex sales pursuits, contract negotiations, executive presentations, and strategic business development efforts
• Translate growth objectives into commercial strategies and market expansion plans
• Support new service offerings, go-to-market strategies, and integrated solutions
• Collaborate with Operations, Pharmacy Services, Client Success, Product, Marketing, Finance, Legal, and Implementation teams
• Align commercial strategy with operational capabilities
• Forecast demand, assess market opportunities, and prioritize growth-supporting investments
• Influence enterprise decisions improving scalability, client outcomes, and organizational performance
• Establish and monitor sales, revenue, membership, and client growth metrics
• Evaluate sales effectiveness and drive data-informed decision-making
• Provide performance updates, forecasts, and strategic recommendations to executive leadership
• Ensure pipeline management, sales process effectiveness, and forecasting discipline
• Recruit, develop, and retain sales and business development talent
• Build leadership capabilities and foster continuous improvement and professional development
• Lead organizational planning and succession efforts within the sales function
• Report to the President of CarepathRx and serve as a key leadership team member

Senior Director, Sales & Business Development

Financial Planning and Analysis

• Provide consultation to custom formulary clients through contract interpretation and strategic opportunity identification
• Mentor Advisors and Lead Analysts to support department training needs
• Meet with complex custom clients to review modeling and cultivate relationships with formulary decision makers
• Evaluate client data, create scenarios, and provide expert formulary modeling and guidance
• Collaborate with Clinical Account Executives to create custom-client strategy based on formulary scenarios, rebate offerings, and modeling options
• Develop and execute formulary modeling for complex RFPs, prospect clients, and client renewals
• Discuss potential utilization management programs with clients and ensure accurate modeling aligned with pharmaceutical rebate contracts
• Analyze the financial impact of requested formulary changes for clients and Express Scripts
• Create presentations and supporting documentation for client formulary strategy and consulting meetings
• Strategize with Account Management, Pricing, Product, Finance, and New Sales
• Lead interdepartmental calls regarding rebate invoicing eligibility terms and conditions
• Document and communicate formulary analysis projects, including model maintenance and quality control
• Optimize work processes for formulary modeling strategies and achieve department goals

Senior Clinical Program Advisor – Strategy & Financial Analysis

Operations

• Lead cross-functional customer operations and experience initiatives for Individual Dental Operations
• Represent Customer Operations in business planning, portfolio discussions, and enterprise initiatives
• Evaluate business, product, digital, and technology changes for customer impacts, contact center requirements, dependencies, and risks
• Serve as a subject matter expert on customer operations processes and resolve complex operational issues
• Lead operational readiness for regulatory, product, digital, technology, and customer experience changes affecting contact centers
• Coordinate training, knowledge management, standard operating procedures, talking points, onboarding, communications, and frontline support
• Partner with internal contact center leaders and external service providers on operational requirements and implementation plans
• Monitor readiness dependencies, identify gaps, escalate risks, and coordinate resolution
• Lead improvement initiatives to reduce avoidable contacts, improve call routing, strengthen first-contact resolution, and enhance customer experience
• Analyze call drivers, customer feedback, service trends, and operational performance with Analytics, Contact Center Operations, Product, and Digital teams
• Improve self-service capabilities, digital experiences, and customer interactions
• Support artificial intelligence, automation, analytics, and other technology-enabled customer operations solutions
• Establish measures, reporting, and feedback mechanisms to evaluate initiative performance
• Lead or support customer outreach and retention initiatives
• Oversee administration of customer incentive and rewards programs, including planning, implementation, vendor coordination, communications, reporting, and issue resolution
• Coordinate program workflows, funding requirements, business rules, support processes, and launch readiness
• Develop and maintain operational communications, business guidance, process documentation, standard operating procedures, talking points, and knowledge content
• Lead or coordinate training strategies and readiness materials for internal teams and outsourced service partners
• Lead compliance and training reporting, identify gaps, and coordinate remediation
• Identify and escalate operational risks, control gaps, readiness concerns, and unresolved dependencies
• Support operational reviews, audits, and compliance inquiries
• Represent Customer Operations in portfolio planning, prioritization, and business-case development
• Translate strategic initiatives into operational plans and coordinate implementation across functional areas
• Provide leadership with updates on readiness status, decisions, risks, and required actions

VP, Strategic Intelligence – Market Insights

Senior Director, Sales and Business Development

New Business Sales Manager; U500 (Walnut Creek, CA) - Hybrid

Senior Manager, Strategy & Analytics

Clinical Program Advisor – Express Scripts

Senior Manager, Strategy & Analytics, CSO Forecasting

Product Management Director – Member Experience

Clinical Program Advisor – Express Scripts

Data Scientist Intern – Master's Program

Senior Analyst - CuraScript

Strategic Account Executive, U500

Senior Principal, Enterprise Strategy – Strategic Opportunities

Senior Director, Sales & Business Development

Senior Clinical Program Advisor – Strategy & Financial Analysis

Senior Customer Operations & Experience Advisor, Individual Dental