The Cigna Group

General

• Manage proposal development projects from receipt of RFP through proposal submission
• Analyze, research, write, and edit responses to RFI/RFP questionnaires
• Negotiate RFP questionnaire requirements with cross-functional subject matter experts
• Create proposal documents and exhibits supporting sales strategy and company product and service strengths
• Coordinate cross-functional communications, timelines, follow-up, production, and shipping
• Generate proposal and sales documents according to corporate marketing standards, guidelines, templates, and styles
• Resolve issues and conflicts with appropriate escalation
• Serve as Proposal Management Subject Matter Expert for matrix partners
• Develop market- and client-industry-specific responses as appropriate
• Participate in process improvement initiatives and ad hoc projects
• Provide training, coaching, and mentoring to new team members

Proposal Project Specialist

Recruitment

• Lead end-to-end recruiting for undergraduate leadership development programs, internships, and other early career hiring needs
• Translate workforce priorities into sourcing, attraction, assessment, selection, and offer strategies
• Build talent pipelines through campus relationships, student organizations, professional associations, virtual channels, digital outreach, and targeted partnerships
• Use labor market, campus, competitor, candidate, and funnel insights to advise stakeholders and adjust recruiting strategies
• Guide hiring teams in skills-based, structured, and consistent selection practices
• Strengthen candidate and hiring manager experiences through communication, follow-through, and offer closing
• Plan and deliver campus and virtual recruiting events
• Manage multiple projects, requisitions, stakeholders, and deadlines
• Champion the employer brand and improve recruiting processes, tools, technology, and ways of working

Senior Early Careers Recruiter

Account Executive

• Manage and grow a defined book of business by supporting client retention, satisfaction, and pharmacy performance outcomes
• Serve as the pharmacy subject matter expert for internal stakeholders, clients, brokers, and consultants
• Partner with medical sales teams to execute retention and growth strategies aligned to client goals
• Lead client presentations and meetings, communicating performance results and recommending pharmacy solutions
• Identify and advance opportunities to expand pharmacy programs and increase client value
• Support pricing, competitive intelligence, and carve-out defense strategies to retain and grow accounts
• Coordinate cross-functional efforts for effective service delivery and consistent client communication
• Analyze pharmacy utilization and trends to provide consultative insights and recommendations
• Support RFPs, finalist presentations, and implementation activities for new and existing business
• Act as an escalation point for pharmacy-related client issues, ensuring timely resolution and customer satisfaction

Pharmacy Account Executive

Solutions Engineer

• Own and optimize enterprise interfaces processing high volumes of healthcare data
• Lead integration initiatives from planning and development through testing and production deployment
• Identify, troubleshoot, and resolve complex or fast-escalating issues using database navigation, log analysis, and technical judgment
• Partner with business and technical stakeholders to clarify requirements, recommend solutions, manage dependencies, and deliver outcomes
• Guide teams on healthcare data exchange, interoperability standards, interface design, and secure system integration
• Research and refine configurations, processes, and emerging technologies to improve performance and operational excellence
• Create technical documentation, implementation guides, and knowledge-transfer materials
• Collaborate with Engineering, DevOps, Implementation, and Support teams on end-to-end solutions
• Apply controls across interface environments for secure handling of sensitive healthcare data and SOC 2 compliance
• Provide technical leadership across multiple concurrent projects and build relationships with internal and external partners

Integration Engineer

Advisor

• Leverage data to answer business questions related to learning, readiness, knowledge utilization, adoption, and operational performance
• Combine learning, workforce, quality, knowledge, and operational data to identify trends, drivers, gaps, and opportunities
• Analyze connections between learning experiences, knowledge usage, and outcomes such as proficiency, quality, customer experience, handle time, and escalation behavior
• Define, calculate, validate, and document metrics for learner journeys, cohort comparisons, readiness milestones, trainer effectiveness, and learning ROI
• Communicate findings through summaries, visualizations, and recommendations
• Design, build, and maintain repeatable data ingestion and ETL processes
• Use SQL and Python or similar scripting tools to clean, transform, join, and prepare data
• Create reusable datasets and data models for consistent metrics and scalable reporting
• Perform validation, reconciliation, testing, and monitoring of data quality
• Document source-to-target logic, transformations, metric definitions, dependencies, and limitations
• Design, build, and maintain dashboards, recurring reporting, and self-service views
• Create views of learner profiles, learning journeys, readiness milestones, knowledge-to-performance impact, and technology adoption
• Convert recurring ad hoc needs into standardized datasets, queries, or automated solutions
• Enhance existing solutions for clarity, usability, performance, and maintainability
• Build and maintain lightweight web applications, forms, or workflow tools replacing manual processes
• Translate Product Owner requirements into usable solutions with data storage, business rules, validation, and output
• Prototype, test with end users, and refine solutions
• Identify manual activity for standardization, automation, or digitization
• Partner with technology, engineering, security, and platform teams on enterprise integration and production support
• Collaborate with Product Owner, Learning, Knowledge Management, Operational Excellence, Operations, and analytics partners
• Participate in Agile planning, refinement, testing, demonstrations, and release activities
• Explain technical choices, data limitations, and analytical results in business language
• Balance speed and practicality with security, governance, data quality, and maintainability standards

Business Analytics Advisor, Learning & Knowledge Management Analytics

Quality Specialist

• Provide remote, patient-centered case management support and education to assigned patients
• Build and maintain therapeutic relationships with assigned patients throughout the program
• Deliver patient-centric education regarding treatments, disease states, and prescribed products
• Manage a designated caseload through scheduled outreach and adherence monitoring
• Accurately document activities in program databases
• Coordinate interactions between patients and internal or external clinical partners
• Customize interactions based on individual patient needs, health literacy, and program requirements
• Adhere to program-specific contractual agreements, company policies, quality standards, and compliance requirements
• Participate in program-specific customer meetings, training sessions, and orientations
• Demonstrate clinical competency and system proficiency through required assessments
• Support special projects and additional duties aligned to contract performance and business needs

RN Quality Specialist

Medical Director

• Complete time-sensitive, specialized evidence-based medical case reviews for medical necessity using EviCore’s case management software
• Conduct physician consultation (peer-to-peer) calls with referring providers
• Discuss evidence-based medical necessity and appropriateness of requested services or treatments
• Recommend alternative services or treatments as necessary
• Collaborate with over 500 EviCore physician colleagues
• Review a wide range of cases while staying current on healthcare regulations and industry developments

Medical Director – Maternal-Fetal Medicine, OB/GYN

Manager

• Lead a team of analysts supporting Payment Integrity initiatives
• Identify medical cost drivers, trends, risks, and affordability opportunities
• Develop and execute analysis and AI supporting enterprise-level Payment Integrity strategies
• Drive alignment across business units toward enterprise financial goals and priorities
• Translate analytical findings into executive-ready insights
• Own financial business cases, forecasts, variance analyses, and performance recommendations for affordability initiatives
• Oversee analytics for Payment Integrity initiatives, policy changes, and ongoing performance monitoring
• Assess reporting capabilities and advance self-service analytics solutions using AI and tools such as Databricks, Tableau, Claude, and Cursor
• Modernize analytics through scalable methods, automation, and AI-enabled tools
• Research affordability, AI, and business trends to advise senior management on Payment Integrity strategy
• Manage and develop analysts, set priorities, ensure quality output, and support skill development
• Prioritize and delegate work across multiple initiatives
• Implement data-quality checks, controls, and processes
• Identify insights, risks, and emerging trends to inform affordability strategy
• Partner with finance, operations, clinical, product, and network teams to evaluate trends and support proposals

Senior Manager, Medical Cost Analytics

Data Analyst

• Lead, coach, and develop a team of Business Analytics Advisors
• Partner with the Product Owner to align work with the prioritized backlog and business objectives
• Guide analytical approaches, technical solutions, delivery plans, and stakeholder communication
• Balance workload, remove barriers, manage dependencies, and contribute hands-on to delivery
• Ensure quality, governance, documentation, security, and maintainability standards
• Advise Learning, Knowledge Management, Operational Excellence, and Operations leaders
• Identify opportunities for analytics, data, automation, reporting, and lightweight technology solutions
• Lead discovery conversations and translate ambiguous business challenges into actionable work
• Define metrics, KPIs, and measurement frameworks
• Analyze learning, workforce, quality, knowledge, and operational data to identify trends, risks, and opportunities
• Design, build, and oversee data ingestion and ETL processes
• Create reusable datasets and data models
• Guide dashboards, recurring reporting, self-service views, and lightweight digital solutions
• Convert recurring manual processes into sustainable datasets, queries, reports, forms, applications, or workflow tools
• Participate in Agile planning, refinement, testing, demonstrations, and release activities
• Communicate progress, risks, dependencies, resource constraints, tradeoffs, technical choices, and analytical results

Business Analytics Manager – Learning & Knowledge Management Analytics

• Architect and lead an AI-first technology platform for proactive, predictive, and continuous health management across the member journey
• Serve as technology lead for Clinical Innovation, aligning engineering, AI, and data capabilities with the Chief Medical Officer’s vision and long-term health strategy
• Shape the technical strategy and architecture for an extensible platform integrating AI, automation, and clinical insights into member interactions
• Assess emerging technologies, market trends, and partner ecosystems and drive adoption of next-generation AI models and interoperable frameworks
• Integrate multi-source data, including EMR, HIE, claims, and behavioral data, with analytics, engineering, and clinical teams
• Design and deploy AI-driven health coaching, behavioral nudges, and digital interventions
• Operationalize AI-powered guided assistance and care coordination across care pathways
• Integrate the AI platform with EMR, HIE, Campaign Management, Case Management, Administrative, and Contact Center systems
• Ensure adherence to AI governance, model transparency, clinical safety, security, and responsible-AI standards
• Drive scalability, performance, reliability, resilience, and continuous improvement of AI-enabled workflows and services
• Establish closed-loop intelligence to monitor performance, measure intervention effectiveness, and refine models
• Lead and mentor teams and foster continuous innovation in generative AI, digital twins, and multimodal data intelligence
• Collaborate with product, engineering, data science, and clinical teams to operationalize innovation and deliver measurable enterprise impact

Senior Director, Clinical Innovation – AI

• Deliver analytics, trusted data, and lightweight digital solutions for Learning & Knowledge Management
• Analyze learning, readiness, knowledge utilization, adoption, and operational performance data
• Combine learning, workforce, quality, knowledge, and operational data to identify trends, drivers, gaps, and opportunities
• Connect learning experiences and knowledge usage to outcomes including proficiency, quality, customer experience, handle time, and escalation behavior
• Define, calculate, validate, and document metrics for learner journeys, cohort comparisons, readiness milestones, trainer effectiveness, and learning ROI
• Communicate findings through concise summaries, visualizations, and business recommendations
• Design, build, and maintain repeatable data ingestion and ETL processes
• Use SQL and Python or similar scripting tools to clean, transform, join, and prepare data
• Create reusable datasets and data models for consistent metrics, scalable reporting, and self-service analytics
• Perform validation, reconciliation, testing, and monitoring of data quality
• Document source-to-target logic, transformations, metric definitions, dependencies, and limitations
• Build and maintain dashboards, recurring reports, and self-service views using business intelligence tools
• Build lightweight web applications, forms, and workflow tools to replace manual operational processes
• Translate Product Owner requirements into usable solutions with data storage, business rules, validation, and outputs
• Prototype, test with end users, and refine solutions based on usability, data quality, and business value
• Partner with technology, engineering, security, and platform teams when enterprise integration or production support is required
• Participate in planning, refinement, testing, demonstrations, and releases using Agile delivery
• Explain technical choices, data limitations, and analytical results in straightforward business language
• Balance speed and practicality with security, governance, data quality, and maintainability standards

• Lead, coach, and develop a team of Business Analytics Advisors
• Partner with the Product Owner to align team work with the prioritized backlog and business objectives
• Guide analytical approaches, technical solutions, delivery plans, and stakeholder communication
• Serve as a trusted advisor to Learning, Knowledge Management, Operational Excellence, and Operations leaders
• Identify opportunities for analytics, data, automation, reporting, and lightweight technology solutions
• Lead discovery conversations and translate ambiguous business challenges into actionable analytics and technology work
• Perform advanced analytics and investigations for complex or high-priority initiatives
• Develop metrics, KPIs, and measurement frameworks
• Combine learning, workforce, quality, knowledge, and operational data to identify trends, risks, and opportunities
• Design, build, and oversee data ingestion and ETL processes
• Create reusable datasets and data models for consistent metrics and scalable reporting
• Guide dashboards, recurring reporting, self-service views, and lightweight digital solutions
• Participate in Agile planning, refinement, testing, demonstrations, and release activities
• Communicate progress, risks, dependencies, resource constraints, tradeoffs, technical choices, data limitations, and analytical results

Pharmacist

• Interpret physicians’ and prescribers’ prescriptions
• Contact physicians, prescribers, and patients to verify prescription information and expedite order processing
• Consult with patients regarding medication use and potential drug interactions
• Track order status and outstanding issues
• Respond to customer calls regarding lost orders or dispensing errors
• Maintain daily production, quality, and service levels
• Collaborate with physicians to convert prescriptions to generic or preferred drugs when possible
• Provide oversight and quality assurance to pharmacy technicians
• Verify controlled substances and prescription information entered in the system
• Back up other pharmacists and perform additional duties assigned by management
• Train less experienced pharmacists
• Work assigned weekday, evening, and Saturday-rotation schedules

Staff Pharmacist

Customer Support

• Answer inbound calls from members, providers, and pharmacies about Pharmacy Benefit Management benefits and mail-order pharmacies
• Handle an average of 70–80 calls daily
• Take back-to-back calls while toggling through several applications on multiple screens
• Resolve customer complaints through independent problem-solving and one-call resolution
• Meet or exceed call center metrics while providing consistent customer service
• Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience

Customer Service Representative

• Interpret physicians’ and prescribers’ prescriptions
• Contact physicians for new and transfer authorization
• Contact doctors and/or patients to verify prescription information
• Consult with patients regarding medication use and potential drug interactions
• Collaborate with physicians to convert prescriptions to generic or preferred drugs when possible
• Track order status and outstanding issues
• Handle customer calls regarding lost orders or dispensing errors
• Maintain daily production, quality, and service levels
• Provide oversight and quality assurance to pharmacy technicians
• Verify controlled-substance validity
• Verify prescription information entered into the system
• Back up other pharmacists and perform additional duties as assigned
• Train less experienced pharmacists