The Parts Authority

Sales

• Provide professional service to customers and achieve or exceed company sales goals
• Direct organizational sales, set goals, review data, motivate, and create growth opportunities
• Sell batteries to customers, maintain inventory, and open new business in the Florida market
• Invoice all units that fail to last the full warranty period
• Organize routes and keep operations updated and structured
• Keep dealer lists equipped
• Provide professional service to each dealer regularly
• Maintain new accounts and establish strong area relationships
• Achieve growth and hit sales targets
• Design and implement a strategic business plan to expand the customer base and ensure a strong presence
• Own recruiting, objective setting, and performance
• Build and promote strong, long-lasting relationships with sales customers
• Identify growth opportunities within the current customer base and develop new business
• Analyze sales numbers to identify growth opportunities
• Resolve issues with dissatisfied customers
• Communicate and work with other department leads
• Perform additional duties as assigned
• Report directly to the Director of Sales

Territory Battery Sales Manager

Customer Support

• Manage customer orders from receipt to completion, ensuring customer satisfaction
• Handle inbound and outbound service calls and manage online orders related to collision auto body parts
• Communicate with multiple departments and coordinate with vendors to fulfill orders quickly and efficiently
• Process orders, confirmations, replacements, RGAs, shipping and receiving, manufacturer and customer contacts
• Confirm order status, availability, ship dates, tracking information and cancellations with manufacturers
• Acquire return authorizations and credit memos from manufacturers
• Provide internal shipment documents
• Process shipping claims
• Send replacement requests and return authorizations to manufacturers promptly
• Resolve vendor and carrier invoice discrepancies within management goals
• Support customer service in resolving order issues
• Verify required documentation and assist Customer Care with customer account issues received via email
• Maintain and promote workplace safety
• Secure and transfer cash or other assets
• Perform miscellaneous projects and other related duties as assigned

Customer Service Representative

• Manage customer orders from receipt to completion, ensuring customer satisfaction
• Handle inbound and outbound service calls and manage online orders related to collision auto body parts
• Communicate with multiple departments and coordinate with vendors to fulfill orders quickly and efficiently
• Process order confirmations, replacements, RGAs, shipping and receiving, manufacturer and customer contact
• Confirm order status and availability, obtain ship dates and tracking information, and confirm cancellations with manufacturers
• Acquire return authorizations and obtain credit memos from manufacturers
• Provide internal shipment documentation
• Process shipping claims
• Send replacement requests and return authorizations to manufacturers
• Resolve vendor and carrier invoice discrepancies within management-established goals
• Support customer service in resolving order issues
• Verify required documentation and assist Customer Care with customer account issues received via email
• Maintain and promote workplace safety
• Secure and transfer cash or other assets
• Perform miscellaneous projects and other related duties as assigned

Bilingual

• Report directly to the Store Manager
• Perform inside sales activity within the store
• Build and maintain productive, long-lasting relationships with existing customers
• Close sales to achieve goals
• Work with customers in a professional, courteous manner
• Become familiar with customers and their needs
• Locate difficult-to-find parts and negotiate with vendors to ensure the best deal
• Accurately quote parts to customers
• Follow up with customers who have not ordered recently and ensure quoted parts are purchased
• Track lost sales
• Promote company specials
• Assist another counterman when necessary
• Foster and qualify new sales opportunities with new and existing customers
• Fulfill customer orders from installers, fleets, municipalities, and car dealerships for auto parts, tools, shop equipment, and programs
• Perform other assigned duties
• Maintain and promote workplace safety
• Secure and transfer cash or other assets

Bilingual Auto Parts Counter Professional

Outside Sales

• Grow the fleet customer base and strengthen relationships with existing commercial clients
• Drive fleet sales growth by identifying and securing new commercial and municipal accounts
• Nurture relationships with existing fleet customers
• Develop and execute a strategic fleet business plan to expand market presence and increase revenue within the assigned territory
• Own individual performance metrics including lead generation, customer retention, and sales target achievement
• Conduct regular in-person visits with fleet customers to assess vehicle and product needs, present solutions, and close deals
• Collaborate with operations, logistics, and inventory teams to ensure seamless delivery and service for fleet accounts
• Identify upsell and cross-sell opportunities by understanding customer usage patterns and fleet requirements
• Provide insights and reporting based on customer feedback, competitor activity, and market trends
• Resolve customer issues with professionalism and urgency to maintain satisfaction and retention
• Communicate with internal teams and external stakeholders
• Stay informed on industry trends, vehicle programs, and manufacturer incentives relevant to fleet customers
• Perform other duties as assigned in support of fleet sales initiatives

Fleet Territory Sales Manager

• Grow the fleet customer base and strengthen relationships with existing commercial clients
• Drive fleet sales growth by identifying and securing new commercial and municipal accounts while nurturing existing fleet customers
• Develop and execute a strategic fleet business plan to expand market presence and increase revenue within the assigned territory
• Own performance metrics including lead generation, customer retention, and sales target achievement
• Conduct regular in-person visits with fleet customers to assess vehicle and product needs, present solutions, and close deals
• Collaborate with operations, logistics, and inventory teams to ensure seamless delivery and service for fleet accounts
• Identify upsell and cross-sell opportunities by understanding customer usage patterns and fleet requirements
• Provide insights and reporting based on customer feedback, competitor activity, and market trends
• Resolve customer issues with professionalism and urgency to maintain satisfaction and retention
• Communicate with internal teams and external stakeholders
• Stay informed on industry trends, vehicle programs, and manufacturer incentives relevant to fleet customers
• Perform other duties as assigned in support of fleet sales initiatives

General

• Report directly to the Store Manager
• Conduct inside sales activity within the store
• Build and maintain productive, long-lasting relationships with existing customers
• Close sales to achieve goals and drive growth
• Work with customers in a courteous and professional manner
• Learn customers’ needs and maintain familiarity with them
• Locate hard-to-find parts and negotiate with vendors for the best deals
• Provide precise quotes and follow up with customers to ensure orders are placed
• Track lost sales and promote company specials
• Assist colleagues and foster new sales opportunities
• Fulfill customer orders for installers, fleets, municipalities, and car dealerships
• Perform other duties as assigned
• Maintain and promote workplace safety
• Secure and transfer cash or other assets

Auto Parts Counter Professional

Associate

• Stock items on shelves and ensure the neat, orderly condition of the store
• Receive merchandise from vendors and other stores and place it in the proper shelf location
• Check off merchandise as received
• Correct mistakes found on the inventory count sheet
• Assist in pulling parts during busy times
• Clean up inside and outside the warehouse
• Work with the stock manager to address problems with orders
• Resolve problems with warehouse stocking
• Perform miscellaneous projects
• Perform other related duties as assigned

Stock Associate

• Stock items on shelves and ensure the neat, orderly condition of the store
• Receive merchandise from vendors and other stores and place it in the proper shelf location
• Check off merchandise as received
• Correct mistakes found on the inventory count sheet
• Assist in pulling parts during busy times
• Clean up inside and outside the warehouse
• Work with the stock manager to address problems with orders
• Resolve problems with warehouse stocking
• Complete miscellaneous projects
• Perform other related duties as assigned

• Report directly to the Store Manager
• Handle inside sales activity within the store
• Build and maintain productive, long-lasting relationships with existing customers
• Close sales to achieve goals and drive growth
• Work with customers in a courteous and professional manner
• Understand customer needs
• Locate hard-to-find parts and negotiate with vendors for the best deals
• Provide precise quotes and follow up with customers to ensure orders are placed
• Track lost sales and promote company specials
• Assist colleagues and foster new sales opportunities
• Fulfill customer orders for installers, fleets, municipalities, and car dealerships
• Maintain and promote workplace safety
• Secure and transfer cash or other assets
• Perform other duties as assigned