The Parts Authority

Team Lead

• Manage the entire shipping process for picked and ready-to-pack orders
• Assist the department supervisor with daily planning and guide direct staff members
• Handle department demands, deadlines, administrative duties, troubleshooting and problem solving
• Ensure team members follow proper procedures and enforce good safety practices
• Achieve department productivity and quality goals
• Assist with training and follow-up of new team members
• Maintain cross-functional and interdepartmental communication
• Direct and oversee Internet picking, sorting, packing and processing to meet customer deadlines
• Assist picking supervisors in navigating and prioritizing orders
• Monitor systems and emails to ensure customer satisfaction
• Keep work areas clean and free of safety hazards
• Secure and transfer cash or other assets
• Maintain and promote workplace safety
• Perform additional duties as assigned

Warehouse Shipper – Team Lead

Dispatcher

• Schedule drivers’ routes and ensure on-time, accurate deliveries
• Serve as the main point of contact with customers and foster strong client relations
• Occasionally perform delivery duties
• Use the dispatch program to track orders from other stores and set up/distribute runs to drivers
• Ensure drivers count collected money and record delivery times on bills
• Coordinate with Parts Pullers to ensure deliveries go out correctly
• Communicate correct routes to drivers
• Update customers by phone on order status
• Assist drivers with route difficulties and other job-related issues
• Perform other duties as assigned

• Schedule drivers' routes and ensure on-time, accurate deliveries
• Use the dispatch program to track orders from other stores and set up and distribute runs to drivers
• Ensure drivers count collected money and record delivery times on bills
• Work with Parts Pullers to ensure deliveries go out correctly
• Work with drivers to ensure they know the correct route
• Update customers by phone on order status
• Assist drivers who have difficulty with routes or other job aspects
• Provide strong customer service and foster customer relations
• Perform occasional delivery duties
• Perform other duties as assigned

• Schedule drivers’ routes and ensure on-time, accurate deliveries
• Work with customers
• Use the dispatch program to track orders from other stores and set up/distribute runs to drivers
• Ensure drivers count collected money and delivery times are recorded on bills
• Work with Parts Pullers to ensure deliveries go out correctly
• Work with drivers to ensure they know the correct route
• Update customers by phone on the status of their orders
• Assist drivers who have difficulty with routes or other aspects of the job
• Perform other duties as assigned
• Occasionally perform delivery duties

• Schedule driver routes and ensure on-time, accurate deliveries
• Work with customers and foster strong client relations
• Use the dispatch program to track orders from other stores and set up/distribute runs to drivers
• Ensure drivers count money collected and put delivery times on bills
• Work with Parts Pullers to ensure deliveries go out correctly
• Work with drivers to ensure they know the correct route
• Update customers by phone on the status of their orders
• Assist drivers who have difficulty with routes or other aspects of the job
• Perform other duties as assigned
• Occasional delivery duties

Outside Sales

• Meet and exceed assigned sales objectives
• Prospect for and develop new business opportunities
• Design and implement territory-specific market development strategies
• Acquire and onboard new commercial customer accounts
• Cultivate long-term customer loyalty and retention
• Monitor and elevate service delivery standards
• Resolve customer concerns promptly and professionally
• Establish and maintain trusted relationships with automotive shop proprietors
• Drive team performance toward established objectives
• Enhance overall team efficiency and effectiveness
• Partner closely with Operations teams to deliver seamless customer experiences
• Ensure alignment from initial sale through final product delivery
• Perform comprehensive market research and competitive analysis
• Develop and execute targeted business action plans
• Oversee relationships with high-value strategic accounts
• Maintain adherence to company policies and procedures
• Support loss prevention initiatives
• Promote and ensure a safe working environment

Territory Sales Manager

General

• Report directly to the Store Manager
• Perform inside sales activity within the store
• Build and maintain productive, long-lasting relationships with existing customers
• Close sales to achieve goals and drive growth
• Work with customers in a courteous and professional manner
• Learn customer needs and preferences
• Locate hard-to-find parts and negotiate with vendors for the best deals
• Provide precise quotes and follow up to ensure orders are placed
• Track lost sales and promote company specials
• Assist colleagues and foster new sales opportunities
• Fulfill customer orders for installers, fleets, municipalities, and car dealerships
• Perform other duties as assigned
• Maintain and promote workplace safety
• Secure and transfer cash or other assets

Auto Parts Counter Professional

• Report directly to the Store Manager
• Perform inside sales activity within the store
• Build and maintain productive, long-lasting relationships with existing customers
• Close sales to achieve goals and drive growth
• Work with customers in a courteous and professional manner
• Learn customers’ needs and become familiar with their requirements
• Locate hard-to-find parts and negotiate with vendors for the best deals
• Provide precise quotes and follow up with customers to ensure orders are placed
• Track lost sales and promote company specials
• Assist colleagues and foster new sales opportunities
• Fulfill customer orders for installers, fleets, municipalities, and car dealerships
• Maintain and promote workplace safety
• Secure and transfer cash or other assets
• Perform other duties as assigned

Inventory Specialist

• Maintain accurate inventory records using inventory management software.
• Monitor stock levels and place orders to replenish inventory as needed.
• Coordinate with suppliers to ensure timely delivery of automotive parts.
• Perform regular audits of inventory to identify discrepancies and resolve issues promptly.
• Work closely with the purchasing team to forecast inventory needs based on sales trends and seasonality.
• Collaborate with the warehouse team to optimize inventory storage and organization.
• Generate reports on inventory levels, stock movements, and other related metrics.
• Identify opportunities to improve inventory management processes and implement solutions.

Events

• Connect with Northwood University students to build a talent pipeline
• Provide information to receive updates on internships, leadership development programs, and future career openings
• Offer potential career paths in Operations, Marketing, Data Analytics, Corporate Finance, and Executive Leadership

Event

• Maintain accurate inventory records using inventory management software.
• Monitor stock levels and place orders to replenish inventory as needed.
• Coordinate with suppliers to ensure timely delivery of automotive parts.
• Perform regular inventory audits to identify discrepancies and resolve issues promptly.
• Work with the purchasing team to forecast inventory needs based on sales trends and seasonality.
• Collaborate with the warehouse team to optimize inventory storage and organization.
• Generate reports on inventory levels, stock movements, and related metrics.
• Identify opportunities to improve inventory management processes and implement solutions.

Accounting Manager

• Maintain and promote workplace safety
• Secure and transfer cash or other assets.

Warehouse Shipper – Team Lead

Dispatcher

Dispatcher

Dispatcher

Dispatcher

Territory Sales Manager

Territory Sales Manager

Auto Parts Counter Professional

Auto Parts Counter Professional

Inventory Specialist

Inventory Specialist

Event

Inventory Specialist

Inventory Specialist

Accounting Analyst