The Parts Authority

Accounting Manager

• Maintain and promote workplace safety
• Secure and transfer cash or other assets

Accounting Analyst

Manager

• Maintain a high level of productivity, efficiency and customer service
• Ensure customer service goals are continuously met
• Formulate and enforce picking goals for each area/zone of the warehouse
• Ensure dock to stock for most lines within 72 hours
• Work with purchasing to develop and implement procedures for unloading vendor orders and stocking shelves
• Ensure trucks/trailers are efficiently and accurately loaded/unloaded
• Work with dispatchers and outbound production team to enhance customer service via delivery vehicles
• Check in and post orders from hubs and vendors
• Maintain an accurate count of inventory
• Assist parts pullers to locate and identify parts
• Handle damaged deliveries and report damaged merchandise to shippers and vendors
• Coordinate with store manager and purchasing on inventory updates and replacements
• Maintain cleanliness, organization and safety throughout the warehouse
• Ensure safety and compliance practices meet DOT and OSHA standards
• Ensure 5S warehouse principles are administered and followed
• Manage carrier and local contract delivery relationships
• Perform other related duties as assigned
• This is not a supervisory role

Stock Manager

• Maintain high productivity, efficiency, and customer service
• Ensure customer service goals are continuously met
• Formulate and enforce picking goals for each warehouse area/zone
• Ensure dock-to-stock for most lines within 72 hours
• Develop procedures with purchasing for unloading vendor orders and stocking shelves
• Ensure trucks/trailers are efficiently and accurately loaded and unloaded
• Work with dispatchers and outbound production teams to enhance delivery-vehicle customer service
• Check in and post orders from hubs and vendors
• Maintain accurate inventory counts
• Assist parts pullers in locating and identifying parts
• Handle damaged deliveries and report damaged merchandise to shippers and vendors
• Coordinate inventory updates and replacements with the store manager and purchasing
• Maintain warehouse cleanliness, organization, and safety
• Ensure safety and compliance practices meet DOT and OSHA standards
• Maintain and routinely administer 5S warehouse principles
• Manage FedEx, UPS, USPS, and local contract delivery relationships
• Perform other related duties as assigned

General

• Report directly to the Store Manager
• Perform inside sales activity within the store
• Build and maintain productive, long-lasting relationships with existing customers
• Close sales to achieve goals and drive growth
• Work with customers in a courteous and professional manner
• Understand customer needs and familiarity
• Locate hard-to-find parts and negotiate with vendors for the best deals
• Provide precise quotes and follow up with customers to ensure orders are placed
• Track lost sales and promote company specials
• Assist colleagues and foster new sales opportunities
• Fulfill customer orders for installers, fleets, municipalities, and car dealerships
• Perform other duties as assigned
• Maintain and promote workplace safety
• Secure and transfer cash or other assets

Auto Parts Counter Professional

• Report directly to the Store Manager
• Handle inside sales activity within the store
• Build and maintain productive, long-lasting relationships with existing customers
• Close sales to achieve goals and drive growth
• Work with customers in a courteous and professional manner
• Learn customers’ needs and become familiar with their requirements
• Locate hard-to-find parts and negotiate with vendors for the best deals
• Provide precise quotes and follow up with customers to ensure orders are placed
• Track lost sales and promote company specials
• Assist colleagues and foster new sales opportunities
• Fulfill customer orders for installers, fleets, municipalities, and car dealerships
• Perform other duties as assigned
• Maintain and promote workplace safety
• Secure and transfer cash or other assets

• Report directly to the Store Manager
• Handle inside sales activity within the store
• Build and maintain productive, long-lasting relationships with existing customers
• Close sales to achieve goals and drive growth
• Work with customers in a courteous and professional manner
• Learn customers’ needs and provide appropriate support
• Locate hard-to-find parts and negotiate with vendors for the best deals
• Provide precise quotes and follow up with customers to ensure orders are placed
• Track lost sales and promote company specials
• Assist colleagues and foster new sales opportunities
• Fulfill customer orders for installers, fleets, municipalities, and car dealerships
• Maintain and promote workplace safety
• Secure and transfer cash or other assets
• Perform other duties as assigned

• Report directly to the Store Manager
• Manage inside sales activity within the store
• Build and maintain productive, long-lasting relationships with existing customers
• Close sales to achieve goals and drive growth
• Work with customers in a courteous and professional manner
• Understand customer needs and requirements
• Locate hard-to-find parts and negotiate with vendors for the best deals
• Provide precise quotes and follow up with customers to ensure orders are placed
• Track lost sales and promote company specials
• Assist colleagues and foster new sales opportunities
• Fulfill customer orders for installers, fleets, municipalities, and car dealerships
• Maintain and promote workplace safety
• Secure and transfer cash or other assets
• Perform other duties as assigned

Dispatcher

• Schedule drivers’ routes and ensure on-time, accurate deliveries
• Work with customers
• Use the dispatch program to track orders from other stores and set up/distribute runs to drivers
• Ensure drivers count collected money and put delivery times on bills
• Work with Parts Pullers to ensure deliveries go out correctly
• Work with drivers to ensure they know the correct route
• Update customers by phone on the status of their orders
• Assist drivers who have difficulty with routes or other aspects of the job
• Perform other duties as assigned

• Schedule drivers’ routes and ensure on-time, accurate deliveries
• Work with customers
• Use the dispatch program to track orders from other stores and set up and distribute runs to drivers
• Ensure drivers count collected money and record delivery times on bills
• Work with Parts Pullers to ensure deliveries go out correctly
• Work with drivers to ensure they know the correct route
• Update customers by phone on the status of their orders
• Assist drivers who have difficulty with routes or other aspects of the job
• Perform other duties as assigned

• Schedule drivers’ routes and ensure on-time, accurate deliveries
• Work with customers
• Use the dispatch program to track orders from other stores and set up/distribute runs to drivers
• Ensure drivers count collected money and put delivery times on bills
• Work with Parts Pullers to ensure deliveries go out correctly
• Work with drivers to ensure they know the correct route
• Update customers by phone on order status
• Assist drivers who have difficulty with routes or other aspects of the job
• Perform other duties as assigned

• Schedule drivers' routes and ensure on-time, accurate deliveries
• Work with customers
• Use the dispatch program to track orders from other stores and set up/distribute runs to drivers
• Ensure that driver counts money collected and put delivery times on bills
• Work with Parts Pullers to ensure deliveries go out correctly
• Work with drivers to make sure they know the correct route
• Update customers by phone on the status of their orders
• Assist drivers who have difficulty with routes or other aspects of the job
• Perform other duties as assigned

Outside Sales

• Meet and exceed assigned sales objectives
• Prospect for and develop new business opportunities
• Design and implement territory-specific market development strategies
• Acquire and onboard new commercial customer accounts
• Cultivate long-term customer loyalty and retention
• Monitor and elevate service delivery standards
• Resolve customer concerns promptly and professionally
• Establish and maintain trusted relationships with automotive shop proprietors
• Inspire and guide Commercial Managers and Mobile Sales Representatives
• Drive team performance toward established objectives
• Enhance overall team efficiency and effectiveness
• Partner closely with Operations teams to deliver seamless customer experiences
• Ensure alignment from initial sale through final product delivery
• Perform comprehensive market research and competitive analysis
• Develop and execute targeted business action plans
• Oversee relationships with high-value strategic accounts
• Maintain adherence to company policies and procedures
• Support loss prevention initiatives
• Promote and ensure a safe working environment

Territory Sales Manager

Customer Support

• Answer inbound calls from automotive clients and repair shops to identify, order, and track car parts
• Process telephone orders using the internal parts database
• Check stock availability and coordinate fulfillment
• Resolve inquiries about part compatibility, order status, returns, and delivery updates
• Build relationships with commercial clients and first-time callers
• Manage customer orders from receipt to completion
• Communicate with departments and coordinate with vendors to fulfill orders
• Confirm order status, availability, ship dates, tracking information, and cancellations with manufacturers
• Acquire return authorizations and credit memos from manufacturers
• Provide internal shipment documentation
• Process shipping claims
• Send replacement requests and return authorizations to manufacturers
• Resolve vendor and carrier invoice discrepancies
• Support customer service in resolving order issues
• Verify documentation and assist with customer account issues received by email
• Maintain and promote workplace safety
• Secure and transfer cash or other assets
• Perform miscellaneous projects and other related duties as assigned

Customer Service Associate

• Answer inbound calls from automotive clients and repair shops
• Help customers identify, order, and track car parts
• Process telephone orders using the internal parts database
• Check stock availability and coordinate fulfillment
• Resolve inquiries about part compatibility, order status, returns, and delivery updates
• Maintain relationships with commercial clients and first-time callers
• Manage customer orders from receipt through completion
• Communicate with departments and coordinate with vendors to fulfill orders
• Confirm order status, availability, ship dates, tracking information, and cancellations with manufacturers
• Acquire return authorizations and credit memos from manufacturers
• Provide internal shipment documentation
• Process shipping claims
• Send replacement requests and return authorizations to manufacturers
• Resolve vendor and carrier invoice discrepancies
• Support customer service with order issues
• Verify documentation and assist with customer account issues received by email
• Maintain and promote workplace safety
• Secure and transfer cash or other assets
• Perform miscellaneous projects and related duties as assigned