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Salesforce Administrator – 12 Month FTC
The TelegraphCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Salesforce configuration and administration, including Service Cloud, while effectively managing user accounts, workflows, and data management. Proven ability to facilitate user adoption and contribute to major transformation projects within an agile environment.
Highest-signal resume keywords
Salesforce ConfigurationService Cloud ExperienceData Management AbilitiesUser Adoption FacilitationAgile Environment Experience
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as a primary system administrator for Salesforce at The Telegraph
- Handle user account maintenance, reports and dashboards, workflows, and routine administrative tasks
- Complete regular internal system audits and prepare for upgrades
- Coordinate the evaluation, scope, and completion of support tickets and new development requests
- Work with stakeholders and teams to establish suitable administrative, development, and change-management processes
- Manage Salesforce team deployments and ensure sandboxes match production
- Assist in training new users and grow Salesforce.com skills across the organization
- Document development and releases in Jira and Confluence
- Support the ongoing development, configuration, maintenance, and improvement of the CRM platform
- Contribute to major transformation projects and support the strategy to grow to 10 million subscribers
Requirements
What you’ll need- Experience in Salesforce configuration, including Service Cloud
- Experience of working in 1st and 2nd line support
- Proven ability to design and implement new processes and facilitate user adoption
- Strong understanding of the Salesforce platform
- Ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
- Strong understanding of Salesforce.com best practices and functionality
- Strong data management abilities
- Strong communication and collaboration skills
- Ability to master new technical tools
- Ability to understand and articulate complex requirements
- Previous experience working in a SCRUM or agile environment preferred
Benefits
Comp & perks- Dynamic working opportunities
- Medical cover
- Six months fully paid maternity leave
- Enhanced paternity/partner leave
- Life assurance
- Season ticket loans
- Flexible benefits supporting lifestyle and work-life balance
- Training and development opportunities through The Academy
- Personal and professional skills courses
- Support from managers and colleagues for career development
- Diverse and inclusive workplace
- Reasonable adjustments and support during the recruitment process for disabled candidates or candidates with long-term health conditions
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce AdministrationCustom App DevelopmentWorkflow CreationFormula FieldsIntermediate Complexity ObjectsSalesforce Best PracticesSystem AuditsReports and DashboardsChange Management ProcessesSupport Ticket Management
Soft Skills
Strong Communication SkillsCollaboration SkillsAbility to Master New ToolsUnderstanding Complex Requirements
Tools & Technologies
JiraConfluence
Industry Keywords
CRM PlatformTransformation ProjectsUser Training1st and 2nd Line SupportStakeholder Engagement