Thompson Safety

Account Manager

• Build and maintain strong relationships with key accounts
• Develop and implement growth strategies to increase sales volume with assigned customers through phone calls, cold calling, and onsite meetings
• Work with clients to understand and identify their strategic vision, objectives, and needs while aligning products and services
• Ensure customer satisfaction and resolve customer concerns
• Collaborate with cross-functional teams to ensure customer satisfaction and loyalty
• Perform other related duties as assigned
• Direct client contact and teamwork with internal stakeholders

Key Account Manager

Administrative Assistant

• Provide administrative support services to various areas of a fire protection branch
• Perform data entry
• Respond to general inquiries from management, employees, and clients inside and outside of the company
• Interface with vendors and various internal departments
• Assist with special projects and research as needed
• Assist with managing POs, tracking orders, receiving, and billing/invoices
• Perform other related duties as assigned

Fire Administrative Associate

Sales

• Manage and develop the sales team
• Hire, train, coach, develop, and manage performance for Account Executives and Key Account Managers
• Directly sell to company customers and prospects, specifically target accounts
• Work with operations to grow new business and current customer sales
• Provide strategic guidance, supervision, and leadership to a diverse workforce
• Assume all profit and loss accountability for the sales department
• Train the sales department on the Thompson Safety Sales Process, safety product lines, and OSHA/ANSI compliance regulations
• Provide ongoing coaching and feedback through regular check-ins, ride-alongs, and mentorship
• Build and develop partnerships within the industry marketplace, including NAFED, ASSP, and NSC
• Educate the service department on identifying leads and closing business
• Work with the General Manager to foster success between sales, operations, and culture
• Ensure maximum engagement and performance of sales personnel in accordance with applicable laws and company values
• Perform other related duties as assigned

Sales Manager

Accounts Receivable

• Post incoming ACH, wire, credit card, check, and local deposit payments accurately and timely into Sage 300
• Review and approve automated payment matches daily in IREC (Intelligent Receivables by HighRadius/Bank of America)
• Research and manually resolve 50–120 daily exceptions involving missing or inconsistent remittance or unmatched transactions
• Validate and manually post exceptions in Sage 300
• Investigate and reconcile IREC exceptions using Microsoft Excel
• Post payments outside IREC automation, including credit card transactions, remote check deposits, and miscellaneous items
• Perform daily reconciliation between Sage 300, bank activity, and supporting documentation
• Process customer refunds and set up AutoPay agreements through OrbiPay
• Research unidentified or misapplied payments and assist with account resolution
• Maintain and update customer files, including name or address changes, mergers, and mailing attentions
• Draft correspondence for standard past-due accounts and collections
• Identify delinquent accounts and contact delinquent accountholders to request payment
• Create reports on the current status of customer accounts as requested
• Assist with monthly billing statement generation and revenue account reconciliation
• Collaborate with AR teams from acquired companies to reconcile historical AR data and integrate legacy accounts
• Communicate with internal teams, including General Managers, to resolve payment questions or match internal references
• Assist with routine data entry for accounts payable, billing, and general ledger records
• Perform other related duties as assigned

Accounts Receivable Clerk II

Account Executive

• Develop new business and lead generation within the assigned territory
• Build the territory to maximize company growth
• Develop new business opportunities through cold calls and leads
• Use CRM technology to document activity and track results
• Maintain contact with prospects through in-person sales calls and phone blocks
• Develop new appointments through territory prospecting and scheduled phone blocks
• Meet required activity and pipeline standards for tenure
• Assist with company marketing programs and initiatives as needed
• Observe and benchmark other Account Executives to establish and replicate best practices
• Consistently install new business within the assigned territory
• Perform other related duties as assigned
• Travel when needed

• Develop new business and lead generation within the assigned territory
• Build the territory to maximize company growth
• Assist in developing new business opportunities through cold calls and leads
• Use CRM technology to document activity and track results
• Maintain contact with prospects through sales calls and phone blocks
• Develop new appointments through scheduled phone sessions to ensure activity and pipeline
• Assist in company marketing programs and initiatives
• Contact potential customers to initiate the sales process and win business
• Observe and benchmark other Fire Sales Specialists to establish and replicate best practices
• Consistently install new business within the assigned geography
• Perform other related duties as assigned
• No supervisory responsibilities

Fire Sales Specialist

• Manage and develop the sales department for one or more locations
• Hire, train, coach, develop, and manage performance for outside and inside sales teams
• Directly sell to company customers and prospects, including target accounts
• Provide strategic guidance, supervision, and leadership to a diverse workforce
• Assume profit and loss accountability for the sales department
• Recruit and hire Account Executives and Market Development Representatives
• Train the sales department on the Thompson Safety Sales Process, safety product lines, and OSHA/ANSI compliance regulations
• Provide ongoing coaching and feedback through regular check-ins, ride-alongs, and mentorship
• Build and develop partnerships within industry marketplaces including NAFED, ASSP, and NSC
• Educate the service department on identifying leads and closing business
• Work with the General Manager to foster success across sales, operations, and culture
• Ensure engagement and performance of sales personnel in accordance with applicable laws and company values
• Perform other related duties as assigned

• Develop new business and lead generation within the assigned territory
• Build the assigned territory to maximize company growth
• Assist in developing new business opportunities through cold calls and leads
• Use CRM technology to document activity and track results
• Maintain contact with prospects through in-person sales calls and phone blocks
• Develop new appointments through prospecting in the territory and scheduled phone block sessions
• Ensure activity and pipeline meet required standards for tenure
• Assist with company marketing programs and initiatives as needed
• Observe and benchmark other Account Executives to establish and replicate best practices
• Consistently install new business within the assigned territory
• Perform other related duties as assigned
• No supervisory responsibilities