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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in investigating and documenting property claims, applying insurance policy coverage, and preparing accurate estimates. Proficient in customer communication and maintaining detailed claim records while adapting to technology implementations.
Highest-signal resume keywords
Bachelor's DegreeInsurance LicenseClaims Management SoftwareMicrosoft Office ProficiencyCustomer Service Experience
About the role
Key responsibilities & impact- Participate in structured training covering insurance policies, claim processes, systems, and procedures
- Review, investigate, and document 1st party property claims under direct supervision
- Gather information from policyholders, claimants, witnesses, and third-party providers
- Investigate and evaluate relevant facts and documents, including leases, contracts, and by-laws
- Determine and apply coverage for building damages under policy terms
- Establish accurate scopes of damages for building and contents losses
- Prepare written estimates and/or computer-assisted estimates
- Communicate professionally with customers, claimants, and internal stakeholders
- Maintain accurate claim activity records in claim management systems
- Adapt to AI, digital transformation, technology implementations, system upgrades, and digital tool rollouts
- Assess and inspect residential and commercial properties, including roofs, attics, crawl spaces, and other confined areas
- Travel across multiple locations, potentially including overnight stays
- Progress toward independently handling 1st party property claims after completing the typical 9–12 month training program
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s Degree
- High School Diploma or GED and one year of customer service experience
- Previous internship or work experience in customer service or insurance
- Willingness to obtain an active adjuster license where required by state law
- Valid driver's license
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Willingness to learn claims management and estimating software
- Strong verbal and written communication skills
- Ability to exercise sound judgement and make effective decisions within established authority
- Exceptional customer service skills
- Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
- Basic conflict resolution skills
- Acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification within three months of starting the job
- Ability to assess and inspect roofs, attics, crawl spaces, and other confined areas
- Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds
- Willingness to travel extensively, including overnight stays
- Must reside in or around the Baltimore, Towson, Owings Mills, MD assigned territories
Benefits
Comp & perks- Health insurance coverage for employees and eligible family members from the first day of employment
- 401(k) dollar-for-dollar match up to the first 5% of eligible pay, subject to an annual maximum
- Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
- Pension Plan 100% funded by Travelers
- Minimum of 20 days Paid Time Off annually
- Nine paid company Holidays
- Wellness program with tools, discounts, resources, and caregiving support
- Free professional counseling services, health coaching, and mental health resources
- Matching Gift and Volunteer Rewards program
- Company vehicle issued for the position
- Remote work with mobile work, work from primary residence, or nearest Travelers office
- Comprehensive training, including virtual, classroom, and on-the-job training
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationDamage AssessmentEstimate PreparationPolicy Coverage ApplicationDocument Review
Soft Skills
Strong Communication SkillsAttention to DetailOrganizational SkillsConflict Resolution SkillsSound Judgement
Tools & Technologies
Claims Management SystemsEstimating SoftwareMicrosoft WordMicrosoft ExcelMicrosoft Outlook
Certifications & Qualifications
Active Adjuster LicenseUAS Remote Pilot Certification
Industry Keywords
Insurance Policies1st Party Property ClaimsCustomer ServiceDigital TransformationProperty Inspection