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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in loan modification processes, compliance reviews, and investor guidelines while maintaining high accuracy and quality standards. Strong analytical, problem-solving, and communication skills are essential for managing cases and adapting to changing requirements.
Highest-signal resume keywords
Loan Modification ProcessesCompliance ReviewsAnalytical SkillsAttention To DetailCommunication Skills
About the role
Key responsibilities & impact- Complete final eligibility, compliance, and documentation reviews for loan modifications after successful completion of an approved trial plan
- Verify required trial payments have been received and applied correctly
- Review loan information for investor, program, flood, and other applicable requirements
- Obtain required investor approvals when applicable
- Finalize modification terms and figures, including delinquent interest, attorney fees, escrow balances, and other relevant amounts
- Support loan modifications across multiple investor types, including private investors
- Review and process assigned cases involving non-performing mortgages
- Navigate MSP, LMS/Loss Mitigation, investor websites, and other tools
- Research investor guidelines and resources to resolve questions and determine next steps
- Communicate with internal business lines and external investors, primarily through email
- Maintain accuracy and quality while meeting production expectations and performance metrics
- Adapt to changing investor requirements, systems, procedures, and business needs
- Participate in ongoing training and apply coaching and feedback to improve quality, productivity, and knowledge
Requirements
What you’ll need- High school diploma or equivalent
- Six months to two years of experience in administrative support activities
- Previous mortgage servicing, loss mitigation, underwriting, financial services, or related analytical experience
- Strong analytical and critical-thinking skills
- Excellent attention to detail and commitment to accuracy and quality
- Strong problem-solving and research skills
- Ability to learn and navigate new software, systems, websites, and processes
- Adaptability and flexibility in a changing environment
- Strong written and verbal communication skills
- Ability to balance production expectations with quality and accuracy
- Openness to ongoing coaching, feedback, training, and continuous learning
- Ability to independently manage assigned cases and know when to seek guidance
- Ability to work from a U.S. Bank location three or more days per week
- Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and workplace conduct and safety policies
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan ServicingLoss MitigationUnderwritingFinancial AnalysisDocumentation Review
Soft Skills
Problem-SolvingAdaptabilityCritical ThinkingFlexibilityContinuous Learning
Tools & Technologies
MSPLMSInvestor Websites
Industry Keywords
Mortgage ServicingInvestor ApprovalsNon-Performing MortgagesProduction ExpectationsU.S. Bank Policies