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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational management and process improvement within retail environments, with a strong focus on training, compliance, and enhancing communication across departments. Proficient in developing operational plans and standard operating procedures to drive efficiency and growth.
Highest-signal resume keywords
Operations Management ExperienceProcess Improvement SkillsSAP KnowledgeTraining and DevelopmentCompliance Management
About the role
Key responsibilities & impact- Support the Retail Field Operations Manager with operational procedures, systems, and business processes nationwide
- Manage, facilitate, and increase communication and efficiency between departments
- Conduct field support and quality visits to ensure operational standards are met
- Serve as subject matter expert for supported states regarding systems and regulations
- Recommend operational improvements to drive growth
- Monitor daily productivity and recommend modifications to improve personnel and operational effectiveness
- Assist with system and technology training and implementation
- Support development of standard operating procedures for the designated region
- Train and support Trulieve retail partners
- Develop operational plans for retail training, visual merchandising, store aesthetics, customer flow, product organization, and asset protection
- Participate in User Acceptance Testing (UAT)
- Support new store openings and Grand Opening readiness
- Visit retail establishments to ensure efficient management and high sales performance
- Complete other assigned projects and responsibilities
Requirements
What you’ll need- Minimum of an associate degree is preferred
- Prior operations management experience, preferably in retail and/or customer service, is a plus
- Process improvement and documentation skills
- Attention to detail, time-management, prioritization, and organizational skills
- Observant, analytical, inquisitive, and attentive
- Ability to work independently in a dynamic, fast-paced environment and with people at various seniority levels
- SAP and state-required compliance/inventory management system knowledge preferred
- Ability to train, develop, and evaluate a team
- Conversational English proficiency
- Ability to understand and follow written/oral instructions
- Valid driver's license and ability to pass an MVR background check
- Ability to pass level 1 and level 2 background checks
- At least 21 years of age
- Flexibility, personal integrity, and ability to work effectively with residents, personnel, and support agencies
- Ability to work with patrons of different ages and abilities, including those experiencing emotional distress or displaying a hostile attitude
- Ability to move/traverse throughout facilities, including tight spaces
- Ability to manipulate objects of varying sizes and weights; push/pull, lift/carry, and position objects up to 50 lbs.; ascend/descend stools, ladders, and steps; crouch, stoop, kneel, and crawl
- Visual and auditory acuity with or without aids
Benefits
Comp & perks- Comprehensive benefits package
- Paid time off
- Flexible hours depending on business needs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementDocumentation SkillsOperational ProceduresQuality AssuranceUser Acceptance TestingRetail Training DevelopmentInventory ManagementVisual MerchandisingCustomer Flow ManagementAsset Protection
Soft Skills
Attention to DetailTime ManagementOrganizational SkillsAnalytical SkillsInterpersonal Skills
Certifications & Qualifications
Associate Degree PreferredValid Driver's License
Industry Keywords
Retail OperationsCustomer ServiceOperational StandardsField SupportGrand Opening Readiness