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Posted: 10/19/2026Senior Manager, Patient Access Strategy – Operations
Mallinckrodt PharmaceuticalsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient access strategies, HUB program management, and vendor governance while ensuring compliance with regulatory standards and operational excellence. Proven ability to lead cross-functional teams and drive performance improvements in specialty pharmacy and reimbursement programs.
Highest-signal resume keywords
Patient Access Strategy DevelopmentHUB Program Design And OversightVendor Relationship ManagementSpecialty Pharmacy KnowledgeOperational Performance Evaluation
About the role
Key responsibilities & impact- Provide strategic and operational leadership for patient access, reimbursement, HUB, and specialty pharmacy support programs
- Govern HUB case management and customer-facing support functions
- Establish performance expectations, quality standards, customer experience objectives, and KPIs
- Evaluate operational performance using audits, productivity metrics, escalation trends, turnaround times, and SLAs
- Drive accountability and performance improvement across HUB personnel, vendors, and operational partners
- Serve as the ultimate escalation point for complex patient access challenges
- Develop long-term patient access strategies and enterprise-level solutions
- Oversee multimillion-dollar HUB, specialty pharmacy, and patient support program investments
- Evaluate ROI, resource allocation, vendor spend effectiveness, and operational efficiencies
- Develop business cases for future patient services and access investments
- Manage HUB and related vendor partners and resolve program issues
- Improve processes and SOPs with program staff and leadership
- Be on site at program locations to oversee operations and drive performance
- Develop program performance reports and communications for leadership and stakeholders
- Review program data for compliance with contracts, SOW metrics, business rules, and SOPs
- Lead alignment meetings with internal stakeholders including IT, Sales Operations, Trade I&A, and others
- Support program operating budgets and incorporate policy changes into vendor protocols and SOPs
- Create vendor training materials and process guidance
- Oversee quality initiatives and manage operational budgets and vendor investments
- Lead vendor governance and quarterly business reviews
- Present business performance, operational risk assessments, and access strategy recommendations to executive leadership
- Establish and improve the Patient Access Center of Excellence
- Partner with Legal, Regulatory, FRM, sales training, field sales, and other cross-functional teams
- Lead complex initiatives across Market Access, Trade, Sales, Commercial Operations, Compliance, Legal, Regulatory, Patient Services, and IT
- Negotiate operational requirements, performance expectations, and service enhancements with external partners
Requirements
What you’ll need- Bachelor’s Degree in relevant field required
- Graduate degree preferred
- 8-10+ years of relevant experience
- Experience with physician-administered biologics
- Specialty Pharmacy channel experience
- HUB program design, deployment and oversight experience
- Experience managing HUB and financial assistance program data sets
- Understanding of Medicare Part B
- Experience managing vendor relationships and customer interactions
- Experience with health insurance benefits structures and designs
- Experience leading HUB oversight, vendor governance, performance improvement initiatives, and cross-functional leadership without direct authority
- Strong knowledge of specialty pharmaceuticals/biologics and patient access implications
- Knowledge of specialty product access and reimbursement matters and policy
- Knowledge of Medicare Part B coverage and reimbursement
- Knowledge of commercial payers’ policy and benefit design
- Knowledge of CPT and HCPCS coding
- Knowledge of HCP office management matters and practices
- Knowledge of product distribution channels
- Understanding of product access data flows
- Knowledge of key vendors such as ConnectiveRX and Authenticx
- Exceptional verbal and written skills
- Ability to deliver complex information concisely and effectively
- Ability to work across departmental boundaries
- Ability to perform at a high level in a fluid environment
- Excellent problem-solving skills
- Business travel required, up to 30%
Benefits
Comp & perks- Competitive pay and benefits
- Total Rewards package
- Bonus eligibility in accordance with the applicable program
- Business travel opportunities (up to 30%)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HUB Program ManagementBiologics ExperienceMedicare Part B KnowledgeCPT And HCPCS CodingData Set ManagementPerformance Improvement InitiativesOperational Budget ManagementCompliance ReviewKPI EstablishmentResource Allocation Evaluation
Soft Skills
Exceptional Verbal And Written CommunicationProblem-Solving SkillsAbility To Work Across DepartmentsAbility To Deliver Complex InformationAbility To Perform In A Fluid Environment
Tools & Technologies
ConnectiveRXAuthenticx
Industry Keywords
Patient AccessSpecialty PharmacyReimbursementVendor GovernanceOperational EfficiencyHealth Insurance BenefitsCommercial PayersSOP ImprovementStakeholder CommunicationMarket Access