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Posted: 10/15/2026Consultant – Cognigy
TTEC DigitalCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and deploying conversational AI solutions using Cognigy.AI, with strong capabilities in integrating with CCaaS platforms and developing REST API connections. Proficient in JavaScript and CognigyScript, with a focus on optimizing bot performance and enhancing customer interaction journeys.
Highest-signal resume keywords
Cognigy.AI DevelopmentConversational AIJavaScriptREST API IntegrationsNICE CXone Integration
About the role
Key responsibilities & impact- Design, develop, and deploy conversational AI solutions using Cognigy.AI
- Build and maintain conversational flows, intents, entities, dialogue logic, and AI agent workflows
- Develop voicebots, chatbots, virtual agents, and automated customer journeys
- Integrate Cognigy.AI with NICE CXone, CCaaS platforms, CRM systems, and enterprise applications
- Develop REST API integrations, webhooks, and backend connectivity
- Use JavaScript, CognigyScript, and custom logic to extend platform capabilities
- Troubleshoot technical issues, optimize bot performance, and improve conversational experiences
- Participate in requirements gathering, solution design, technical discussions, testing, deployment, and production support
- Collaborate with clients and cross-functional teams to translate business requirements into technical solutions
- Lead technical discussions, mentor team members, and contribute to project delivery where required
Requirements
What you’ll need- Hands-on experience in Cognigy.AI development and implementation
- Strong knowledge of conversational AI, NLU, intents, entities, and dialogue management
- Experience building and deploying chatbots, voicebots, and virtual agents
- Good understanding of JavaScript, CognigyScript, JSON, REST APIs, and webhooks
- Experience integrating conversational AI with NICE CXone or other CCaaS/contact center platforms
- Knowledge of IVR, telephony, call flows, and customer interaction journeys
- Strong troubleshooting, analytical, and problem-solving skills
- Good communication skills and the ability to work directly with clients
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cognigy.AIConversational FlowsIntentsEntitiesDialogue LogicVoicebotsChatbotsCognigyScriptJSONWebhooks
Soft Skills
TroubleshootingAnalytical SkillsProblem-SolvingCommunication Skills
Tools & Technologies
NICE CXoneCCaaS PlatformsCRM SystemsEnterprise Applications
Industry Keywords
IVRTelephonyCall FlowsCustomer Interaction Journeys