Account Manager

• Own a scaled portfolio primarily in the SMB and mid-market segments using Salesforce
• Maintain customer context, stakeholders, priorities, risks, opportunities, renewals, and next steps
• Prioritize engagement using data across high-potential and at-risk accounts
• Build multi-threaded customer relationships and understand business priorities, cloud footprint, FinOps maturity, and desired outcomes
• Drive retention and renewal outcomes by identifying risks and coordinating mitigation plans
• Lead commercial conversations about pricing, commitments, contracts, and approvals
• Identify, qualify, and manage expansion pipeline across workloads, migrations, cost optimization, managed commitments, products, and services
• Maintain accurate opportunity stages and forecasts
• Partner with Sales, Customer Success Managers, Forward Deployed Engineers, DoiT specialists, and cloud-provider teams
• Run customer cadences including account and FinOps reviews, product demonstrations, commitment planning, security and AI discussions, onboarding, and escalation reviews
• Coordinate escalations and drive accountability through resolution
• Use customer data, dashboards, CRM workflows, and AI or automation tools to improve coverage
• Share customer feedback, product requests, and market insights with Product, Engineering, Marketing, and Sales
• Maintain account reviews and plans for priority and high-potential customers, tracking outcomes, engagement, spend trends, risks, renewal timing, and growth plans

Explore Scaled Account Manager at DoiT International. Review requirements and application details.

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