Account Manager

• Own every client relationship end to end from signature through renewal
• Manage client requests, momentum, communication, and follow-through
• Build continued-engagement and recurring-work conversion from the start of each engagement
• Advise clients proactively on next steps
• Manage fixed-term research engagements and monthly retainer accounts
• Run weekly client calls, weekly status updates, and continuously current live trackers
• Deliver a first progress update within the first few days and visible work by the end of week one
• Coordinate account pods consisting of a senior strategist, writer, and account manager
• Secure analytics access, source systems, and subject-matter-expert time
• Hold delivery teams accountable to timelines, quality standards, and client expectations
• Review all work before it reaches clients
• Own the client-facing narrative connecting performance metrics to revenue
• Translate technical strategy and delivery into business language for marketing executives
• Surface blockers and timeline risks immediately
• Deliver bad news directly and challenge client plans when warranted
• Operate as a trusted advisor rather than a vendor

Senior Account Manager

• Own and evolve Oyster’s global network of external payroll partners and core compliance providers
• Serve as subject matter expert and primary operational and commercial owner for strategic multi-country payroll partners
• Oversee end-to-end payroll delivery workflows, cut-off calendars, variance analysis, GTN calculations, statutory filings, and failure modes
• Monitor partner SLA compliance, data payload delivery, payroll cut-off adherence, capacity, readiness, and processing controls
• Define partner strategy, governance, scorecards, review cadences, escalation thresholds, and improvement plans
• Hold partners accountable for accuracy, timeliness, statutory compliance, responsiveness, controls, and customer outcomes
• Manage the vendor relationship lifecycle from selection and onboarding through transition, consolidation, or exit
• Evaluate partner capabilities, market coverage, operational maturity, security/compliance posture, and scalability
• Establish and monitor KPIs, SLAs, scorecards, remediation plans, and performance baselines
• Lead executive business reviews and performance discussions with partner leadership
• Translate performance data into recommendations for Operations, Product, Finance, Legal, Customer teams, and leadership
• Conduct vendor compliance audits, risk assessments, operational reviews, regulatory monitoring, and compliance tracking
• Build relationships with external partner leadership teams and lead commercial negotiations, renewals, pricing, remedies, and service changes
• Lead complex, multi-market payroll escalations through root-cause analysis, recovery, prevention, and executive communication
• Identify and onboard new partners to strengthen global coverage and capabilities
• Advise internal teams and guide partner selection based on customer needs and business priorities
• Maintain secondary oversight of Health & Safety and Compliance vendor relationships
• Coordinate cross-functional responses to critical operational issues and drive end-to-end resolution
• Audit and refine workflows, documentation, knowledge management, automation, and AI-enabled reporting
• Analyze ticket trends and queries to identify systemic issues and create preventative resources
• Lead People Services and cross-functional projects supporting Oyster’s mission

Senior Vendor Relationship Manager

• Own the account's commercial results, operations, and reputation
• Run operations calls, monthly business reviews, and quarterly strategy sessions
• Report honestly on performance and risks to client leadership
• Negotiate SLAs, KPIs, rates, scope, MSAs, SOWs, and amendments
• Secure internal headcount, hiring priority, tooling, and training capacity
• Turn client requests into scoped, costed, and staffed workstreams
• Manage difficult conversations about missed SLAs, escalations, and declined requests
• Build and launch teams, including hiring, training, QA, reporting, and go-live
• Expand language and time-zone coverage across hubs
• Establish SOPs, escalation paths, QA criteria, knowledge-base ownership, and shift handovers
• Conduct root-cause reviews after serious service failures
• Prepare teams for peak seasons and disruptions
• Lead service recovery and adapt support to the guest journey
• Develop team lead and supervisor layers
• Manage attrition and engagement targets and develop successors

Key Account Manager

• Act as the primary point of contact for clients and drive strategic initiatives in Aviation, Healthcare, or Transportation & Logistics
• Understand client needs and drive product improvements
• Analyze industry trends and competitor offerings to develop innovative partner solutions
• Develop stakeholder relationships and identify new opportunities to drive account growth and expand offerings
• Ensure proposed solutions add measurable business value, improve delivery, and cut costs
• Develop and deliver client presentations communicating insights and solutions
• Provide ongoing support by understanding client needs and aligning product strategies
• Collaborate with sales and marketing teams to define go-to-market strategies for Dreamix services
• Stay current with technological advancements and software development trends
• Create pricing strategies and negotiate with end clients
• Partner with the tech team, share know-how, build relationships, and provide business context for growth and decision-making

Strategic Partnerships Manager

• Own the account's commercial results, operations, and reputation
• Run operations calls, monthly business reviews, and quarterly strategy sessions
• Report honestly to client leadership on performance and risks
• Negotiate SLAs, KPIs, rates, and scope with clients
• Work with Legal and Finance on MSAs, SOWs, and amendments
• Secure internal headcount, hiring priority, tooling, and training capacity
• Turn vague client requests into scoped, costed, and staffed workstreams
• Handle missed SLAs, escalations, and requests the company will not take on
• Set up new teams from zero, including hiring, training, QA, reporting, and go-live
• Expand language and time-zone coverage across company hubs
• Establish SOPs, escalation paths, QA criteria, knowledge-base ownership, and shift handovers
• Lead root-cause reviews after serious service misses
• Prepare teams for peak seasons and disruptions
• Lead service recovery and adapt support to the guest journey
• Build team lead and supervisor layers
• Manage attrition and engagement targets
• Develop at least one successor for the account

Key Account Manager – Global

• Lead technical enablement and upskilling of Graphwise partners
• Ensure partner technical teams are trained, certified, and capable of designing semantic AI solutions
• Align with Partner Sales Directors during active sales cycles
• Participate in joint discovery sessions addressing technical requirements and integration architecture
• Translate customer requirements into robust, scalable technical architectures using Graphwise knowledge graphs and semantic AI
• Enable partners to deliver product demonstrations, technical presentations, proof-of-value, and proof-of-concept designs independently
• Act as the primary technical liaison between partners and Graphwise Product, Pre-Sales, and Solutions teams
• Support technical onboarding, architecture reviews, and deployment planning
• Advise partners on Graphwise product releases, technical standards, and ecosystem best practices
• Gather and channel technical product feedback from partners to Product and Engineering teams

Technical Partner Manager

• Develop and maintain strong relationships with swine producers across Bulgaria
• Take full sales and technical responsibility within the region
• Create and roll out an action plan to grow the Business-to-Farmer business
• Apply a consultative B2F approach to understand customer needs and recommend tailored solutions
• Expand existing customer relationships and identify new business opportunities
• Provide technical and nutritional support to swine customers across Bulgaria
• Build partnerships with farmers, integrators, veterinarians, and industry stakeholders
• Support the swine team in developing and implementing value propositions
• Analyze farm performance data and translate findings into practical recommendations
• Identify customer challenges and develop effective solutions
• Monitor market developments, industry trends, and competitor activities
• Collaborate with technical, commercial, and marketing teams across the region
• Represent Trouw Nutrition at customer visits, industry events, and technical meetings

Sales Account Manager, Swine

• Serve as the primary point of contact for a portfolio of high-value clients.
• Understand clients’ needs and develop plans to address them.
• Identify key staff in client companies to cultivate profitable relationships.
• Resolve clients issues quickly and effectively.
• Forward upselling and perform cross-selling opportunities.
• Promote high-quality sales, supply and customer service processes.
• Aim to preserve and developed assigned portfolio of clients.
• Approach potential customers to establish relationships.
• Build and preserve trusting relationships with clients.
• Find ways to outperform competition and maintain the company’s positive image.
• Work with sales and marketing teams and build rapport with clients.
• Maintain strong relationships with enterprise clients to boost brand, relationships, and profits long-term.

Relationship Manager

• Act as a support contact for assigned clients, assisting senior Relationship Managers with day-to-day operations
• Help monitor client activity and analyze reports to identify trends and growth opportunities
• Assist in preparing presentations, account reviews, and data insights for clients and internal stakeholders
• Learn and maintain a strong understanding of Nuvei products, payment methods, and the gaming industry landscape
• Collaborate with internal teams (Operations, Product, Risk) to ensure smooth execution of client requests
• Participate in client calls, meetings, and periodic business reviews alongside senior team members

Account Manager jobs in Bulgaria