Account Manager

• Lead PR and communications strategy for Wolf & Badger, focused on the US with a global view across UK and US markets
• Build relationships with top-tier fashion, lifestyle, business, technology and sustainability media, stylists and tastemakers
• Secure consistent coverage for Wolf & Badger and the independent designers it champions
• Develop stories around independent designers, B Corp standards, physical retail and AI-led shopping
• Own the press office, including story development, press materials, samples, credits, celebrity dressing, reputation management and rapid response
• Run a PR and events calendar across New York and London
• Own the US creator strategy and manage the ShopMy relationship
• Select creators and build long-term creator relationships
• Collaborate with London content and social teams on the Wolf & Badger Tastemakers program
• Turn creator input into briefs for the US creative agency
• Develop press, creator, designer and customer events at the SoHo store and around New York Fashion Week
• Identify and lead pop-up, concession and retail collaboration opportunities
• Source, negotiate and deliver marketing and co-branded partnerships from initial conversation through signed agreement
• Represent Wolf & Badger at US industry events and with press and partners
• Report on PR, creator, event and partnership impact and recommend budget allocation
• Grow brand awareness across commercially relevant US markets
• Report to the Chief Content & Sustainability Officer and work closely with the CEO and cross-functional teams

Head of PR & Partnerships – Ethical Fashion Marketplace

• Develop and lead integrated communications strategies for destination clients
• Provide strategic direction to clients and team members
• Lead client success and satisfaction across a portfolio of hospitality accounts
• Manage a team of 3 members and oversee their account work
• Ensure deliverable goals are met or exceeded
• Maintain client relationships through meetings, travel/events, conference calls, agendas, notes, and reports
• Train, coach, edit, mentor, and provide leadership to account executives and senior account executives
• Deliver strategic media results and measurement
• Support crisis communications as needed
• Identify stories and pitches; write and edit press releases, media alerts, photo captions, and media pitches
• Develop relationships with journalists, bloggers, and influencers
• Generate ideas and campaigns and participate in brainstorms
• Recommend, source, and implement strategic events and partnerships
• Develop influencer strategies, research, campaign ideas, and communications management
• Escalate client issues with suggested solutions and independently handle minor issues
• Research and analyze clients and the marketplace
• Oversee detailed monthly and quarterly reporting
• Monitor industry news, trends, and technology; attend events and network

Senior Account Supervisor

• Drive recruitment and selection of partner schools for DREAM’s programmatic cohort model
• Coordinate compliance with contracting, legal compliance, media releases, data privacy and security, data sharing, licensing, and intellectual property agreements
• Design and coordinate onboarding processes, timelines, communications, and logistics
• Create and maintain organized processes, systems, and documentation for partnership-related operational needs
• Work with partner school teams to integrate DREAM’s AI and future-ready skills work into existing school systems
• Build strong relationships with school and school-system stakeholders throughout recruitment and onboarding
• Provide responsive, solutions-oriented customer service and support partnership operations and logistics
• Collaborate with Communications, Advancement, school and network leaders, and partner teams on communications, program promotion, and related activities
• Support cohort convenings, site visits, and other partnership experiences
• Perform other responsibilities related to the role as assigned

Partnerships and Onboarding Lead

• Lead DREAM’s partnerships with schools in its AI-focused programmatic cohort model
• Manage the Innovation Partnerships Team and build systems, relationships, and operational infrastructure
• Design and lead recruitment, selection, and onboarding processes for partner schools
• Manage internal and external cross-functional partnership operations and logistics
• Create and sustain processes for partnership agreements, including contracting, legal compliance, media releases, data privacy and security, technology, licensing, and intellectual property agreements
• Coordinate with Communications and Advancement Teams to promote the work, strengthen the DREAM AI brand, and support donor visits
• Work closely with the AI Advisory Board
• Establish metrics, monitor outcomes, assess impact, drive continuous improvement, and inform strategic decisions
• Lead planning, operations, and logistics for 2-day convenings, monthly cohort meetings, site visits, and intervisitations
• Manage logistics and operations for convenings and learning experiences serving NYC Department of Education audiences
• Manage, coach, and support two or more staff members, including the Lead: Partnership and Learning and the Lead: Convening Operations
• Collaborate with DREAM leadership and cross-functional teams
• Perform other responsibilities related to the role as assigned

Head of Partnerships

• Develop a deep understanding of Sports & Entertainment partner business models, strategies, priorities, and existing Amex relationships
• Lead strategic plans that drive growth and innovation through partnerships
• Identify and oversee business development initiatives with internal stakeholders and external partners
• Manage an end-to-end business development pipeline
• Build relationships across Amex to identify strategic growth areas and drive enterprise value
• Build and elevate relationships with partner-organization stakeholders and decision-makers
• Support partner negotiation strategies and finalize agreements
• Lead enterprise and external agency teams in planning and executing the annual Forefront partner summit
• Manage summit strategy, programming, talent, creative, production, executive coordination, budget, and compliance workstreams
• Ideate and execute additional thought-leadership partner events
• Build analyses and presentations for executive-level decision-making
• Manage negotiation inputs and coordinate cross-functional alignment
• Support the VP, Sports and Entertainment Partnerships and Chief Partner Officer in executive meetings and events

Senior Manager – Sports/Entertainment Partnerships & Partner Events

• Lead the Card Design portfolio and process end-to-end from intake through strategic alignment, design concepting and evaluation, production, launch, and post-launch
• Serve as the primary point of contact for Product Managers, fostering relationships, building trust, and managing day-to-day requests
• Cultivate new and existing relationships to drive business where relevant
• Understand product objectives, goals, and target audiences
• Collaborate with Brand Design to develop actionable briefs translating product vision and strategy into Card Design
• Conduct market research, competitive analysis, and audience insights to inform design strategy
• Identify KPIs and establish measurement frameworks to evaluate success
• Collaborate with strategy, creative, project management, production, and card issuance teams to execute physical and digital card design through launch
• Provide guidance and support to direct reports and project management to ensure deliverables are met
• Foster a positive, collaborative work environment and promote knowledge sharing and professional development
• Stay current with design trends, financial services products, technologies, and best practices
• Share industry insights and thought leadership, advising on emerging opportunities and future-proofing Card Design strategy

Senior Account Manager – Card Design

• Serve as relationship manager and financial advisor to Business Banking clients
• Introduce core Business Banking products, differentiated capabilities, and comprehensive solutions
• Acquire new relationships and manage and grow existing client relationships
• Act as the primary contact and trusted financial advisor for most client-related matters
• Drive growth and business development by understanding client businesses, industries, data, and trends
• Educate clients on KeyBank capabilities and banking solutions, including cash management, payments, and equipment finance
• Prospect through identification, qualification, and calling; develop a Center of Influence referral network
• Assemble cross-functional teams to respond to customer requests and identify cross-sell opportunities
• Improve functional, technical, sales, and credit expertise and transfer knowledge to team members
• Partner with Credit as the first-level sponsor for credit decisions
• Lead and participate in credit processes, including underwriting, structuring, and portfolio management
• Maintain accountability for portfolio activities and issues and ensure sound asset quality and accurate risk assessment
• Comply with KeyBank policies and procedures and conduct business ethically

Business Banking Relationship Manager

• Partner with clients and internal teams to understand business goals and develop strategic media solutions using Hearst’s full portfolio
• Collaborate on RFP strategy and responses, supporting pre-sale research, ideation, and pitch development
• Build data-informed media plans that drive revenue, meet client KPIs, and align with pricing and margin requirements
• Manage campaign execution from booking through delivery
• Lead campaign kick-offs and oversee timelines, assets, and optimization opportunities
• Serve as the primary point of contact for clients, agencies, and internal stakeholders
• Monitor campaign performance, synthesize insights, and optimize delivery
• Analyze post-campaign results to identify upsell and renewal opportunities and contribute to account growth

• Analyze market trends, regulatory changes, and industry data to inform strategic account planning and forecasting
• Develop and maintain relationships with key stakeholders to support business objectives and customer retention
• Collaborate with cross-functional teams to deliver tailored sales proposals and presentations
• Drive onboarding processes for assigned accounts, resolving issues and coordinating with internal teams
• Use sales forecasting tools and business metrics to monitor performance and identify process improvements
• Support negotiation efforts by preparing data-driven insights and engaging stakeholders
• Oversee advertiser campaigns from planning through completion, including campaign launches, pacing, optimization, and billing
• Identify revenue growth opportunities and enhance product offerings
• Provide actionable insights through performance reviews and collaborate with Sales, Ad Ops, Legal, Finance, IT, RevOps, and Product Marketing

Senior Analyst, Strategic Account Management – Managed Services

• Own and execute account development plans for a portfolio of strategic NORAM merchants
• Build consultative relationships with merchant stakeholders from operators through executive leadership
• Serve as the primary commercial and relationship lead during the post-integration lifecycle
• Develop deep understanding of merchant business models, customer journeys, payment performance, priorities, and growth plans
• Identify and advance opportunities across payment volumes, product adoption, geographic expansion, and commercial growth
• Lead commercial conversations and negotiations with Sales, Finance, Legal, Product, and other teams
• Translate merchant needs into internal priorities and influence product roadmaps, go-to-market motions, and service improvements
• Project-manage complex merchant initiatives, including cross-border expansion, new payment methods, optimization programs, and operational improvements
• Use data and customer insights to diagnose performance, quantify opportunities, and make recommendations
• Provide regular account updates, risk visibility, and forward-looking plans to NORAM and global leadership
• Share market feedback and best practices to improve service to enterprise merchants

Account Manager jobs in New York