Account Manager

• Own every client relationship end to end from signature through renewal
• Manage client requests, momentum, communication, and follow-through
• Build continued-engagement and recurring-work conversion from the start of each engagement
• Advise clients proactively on next steps
• Manage fixed-term research engagements and monthly retainer accounts
• Run weekly client calls, weekly status updates, and continuously current live trackers
• Deliver a first progress update within the first few days and visible work by the end of week one
• Coordinate account pods consisting of a senior strategist, writer, and account manager
• Secure analytics access, source systems, and subject-matter-expert time
• Hold delivery teams accountable to timelines, quality standards, and client expectations
• Review all work before it reaches clients
• Own the client-facing narrative connecting performance metrics to revenue
• Translate technical strategy and delivery into business language for marketing executives
• Surface blockers and timeline risks immediately
• Deliver bad news directly and challenge client plans when warranted
• Operate as a trusted advisor rather than a vendor

Senior Account Manager

• Own and evolve Oyster’s global network of external payroll partners and core compliance providers
• Serve as subject matter expert and primary operational and commercial owner for strategic multi-country payroll partners
• Oversee end-to-end payroll delivery workflows, cut-off calendars, variance analysis, GTN calculations, statutory filings, and failure modes
• Monitor partner SLA compliance, data payload delivery, payroll cut-off adherence, capacity, readiness, and processing controls
• Define partner strategy, governance, scorecards, review cadences, escalation thresholds, and improvement plans
• Hold partners accountable for accuracy, timeliness, statutory compliance, responsiveness, controls, and customer outcomes
• Manage the vendor relationship lifecycle from selection and onboarding through transition, consolidation, or exit
• Evaluate partner capabilities, market coverage, operational maturity, security/compliance posture, and scalability
• Establish and monitor KPIs, SLAs, scorecards, remediation plans, and performance baselines
• Lead executive business reviews and performance discussions with partner leadership
• Translate performance data into recommendations for Operations, Product, Finance, Legal, Customer teams, and leadership
• Conduct vendor compliance audits, risk assessments, operational reviews, regulatory monitoring, and compliance tracking
• Build relationships with external partner leadership teams and lead commercial negotiations, renewals, pricing, remedies, and service changes
• Lead complex, multi-market payroll escalations through root-cause analysis, recovery, prevention, and executive communication
• Identify and onboard new partners to strengthen global coverage and capabilities
• Advise internal teams and guide partner selection based on customer needs and business priorities
• Maintain secondary oversight of Health & Safety and Compliance vendor relationships
• Coordinate cross-functional responses to critical operational issues and drive end-to-end resolution
• Audit and refine workflows, documentation, knowledge management, automation, and AI-enabled reporting
• Analyze ticket trends and queries to identify systemic issues and create preventative resources
• Lead People Services and cross-functional projects supporting Oyster’s mission

Senior Vendor Relationship Manager

• Identify and evaluate Strategic Accounts' business needs and convert these into sales opportunities for Printec
• Collect and analyse industry, accounts, technology, competition and market intelligence information to understand present and future market trends
• Conduct proactive meetings to develop trusted advisor status with Strategic Accounts; build loyalty, improve business, and identify short- and long-term sales opportunities related to Printec's products and solutions portfolio
• Utilize internal relationships to provide proactive account management, a united front to customers, and quickly respond to customer requests or escalations
• Lead the sales process and develop and implement activities for the information, presentation, and promotion of Printec's portfolio to key stakeholders
• Manage client relationships and maintain close, effective professional contact with clients' key people to maximize opportunities to promote Printec products and solutions
• Handle sales activities for Strategic Accounts, including RFP/Bid analysis, solution development, preparation and submission of financial and technical offers, and coordination of discussions through sales closure
• Maintain functional knowledge of new features, products, and initiatives through collaboration with Printec Product & Solutions, Delivery & Strategic Vendors and Partners
• Increase industry knowledge and business acumen
• Act as a Brand Ambassador, develop and maintain a business contact network, and drive results through communication channels to increase Printec brand awareness and sales

• Own the account’s commercial results, operations, and reputation
• Run operations calls, monthly business reviews, and quarterly strategy sessions
• Report honestly to client leadership on performance and risks
• Negotiate SLAs, KPIs, rates, and scope with clients
• Collaborate with Legal and Finance on MSAs, SOWs, and amendments
• Secure internal headcount, hiring priority, tooling, and training capacity
• Turn client requests into scoped, costed, and staffed workstreams
• Handle difficult conversations regarding missed SLAs, escalations, and declined requests
• Set up new teams, including hiring, training, QA, reporting, and go-live
• Expand language and time-zone coverage across company hubs
• Establish SOPs, escalation paths, QA criteria, knowledge-base ownership, and shift handovers
• Lead root-cause reviews after serious service misses
• Prepare teams for peak seasons and disruptions
• Lead service recovery and adapt support to the guest journey
• Build team-lead and supervisor layers
• Manage attrition and engagement targets
• Develop at least one successor for account continuity

Key Account Manager

• Cover the Western area of Romania, focused on Timis, Arad, Bihor, Caras-Severin and Hunedoara counties
• Contact potential or existing customers to advise them about growing their businesses with OLX services
• Answer questions about products, services, or the company
• Understand customer requirements and close sales
• Enter and update customer information in the CRM
• Accurately take and process orders
• Keep records of calls and sales and note useful information

• Generate clinical demand for AstraZeneca brands in key accounts
• Identify business opportunities and propose solutions to drive and develop business
• Develop strategic, mutually beneficial relationships with healthcare professionals, Key External Experts, and other partners
• Promote knowledge of rare-disease medicines, approved indications, efficacy and safety profiles, and treatment protocols through face-to-face and digital channels
• Establish and maintain long-term collaborative relationships with relevant healthcare professionals and partners
• Coordinate workshops and educational events for healthcare professionals
• Work with the Field Force Manager to develop and implement promotional strategies and actions
• Lead the allocated budget
• Share insights to strengthen brand positioning, promotional efforts, and access to treatment
• Ensure efficient use of rare-disease products in line with national/local guidelines and product licenses
• Conduct all activities in compliance with applicable laws, policies, marketing procedures, Code of Conduct, and company values
• Perform other duties within the position’s scope as assigned by the Line Manager

Key Account Manager – Rare Diseases

• Own the account's commercial results, operations, and reputation
• Run operations calls, monthly business reviews, and quarterly strategy sessions
• Report honestly to client leadership on performance and risks
• Negotiate SLAs, KPIs, rates, and scope with clients
• Work with Legal and Finance on MSAs, SOWs, and amendments
• Secure internal headcount, hiring priority, tooling, and training capacity
• Turn vague client requests into scoped, costed, and staffed workstreams
• Handle missed SLAs, escalations, and requests the company will not take on
• Set up new teams from zero, including hiring, training, QA, reporting, and go-live
• Expand language and time-zone coverage across company hubs
• Establish SOPs, escalation paths, QA criteria, knowledge-base ownership, and shift handovers
• Lead root-cause reviews after serious service misses
• Prepare teams for peak seasons and disruptions
• Lead service recovery and adapt support to the guest journey
• Build team lead and supervisor layers
• Manage attrition and engagement targets
• Develop at least one successor for the account

Key Account Manager – Global

• Lead complex supply chain processes, including inventory analysis and planning, demand planning, import/export operations, and sales and operations planning (SOP)
• Identify process improvement opportunities and develop recommendations for management
• Execute complex demand and supply matching activities, connecting planning to execution
• Identify issues and assess their impact
• Prioritize backlog cross-functionally
• Partner with global business units and supply bases to generate and deliver demand signals
• Lead regional and global business unit planning teams
• Define and review performance metrics and identify improvement actions
• Contribute creative insights and recommendations to priority projects
• Communicate requirements and guidelines to regional and global planning teams
• Mentor junior-level staff and establish mentorship program guidelines
• Lead and manage a Regulatory Trade Compliance program
• Represent the organization to external customers and clients
• Provide expertise and direction on process improvements and policies

Logistics Service Provider Account Manager

• Lead complex supply chain processes, including inventory analysis and planning, demand planning, import/export operations, and sales and operations planning
• Identify process improvement opportunities, develop recommendations, and provide management insight
• Execute complex demand and supply matching activities, connecting planning to execution
• Identify issues and assess their impact
• Work cross-functionally to prioritize backlog
• Partner with global business units and supply bases to generate and deliver demand signals
• Lead regional and global cross-functional business unit planning teams
• Define and review performance metrics and identify improvement actions
• Contribute creative insights and recommendations to priority projects
• Communicate requirements and guidelines to regional and global planning teams
• Mentor junior-level staff and establish mentorship program guidelines
• Lead and manage a Regulatory Trade Compliance program

• Lead complex supply chain processes, including inventory analysis and planning, demand planning, import/export operations, and sales and operations planning
• Identify process improvement opportunities and develop recommendations for management
• Execute complex demand and supply matching activities, connecting planning to execution
• Identify issues and assess their impact
• Prioritize backlog cross-functionally
• Partner with global business units and supply bases to generate and deliver demand signals
• Lead regional and global cross-functional business unit planning teams
• Define and review performance metrics and develop improvement actions
• Contribute creative insights and recommendations to priority projects
• Communicate requirements and guidelines to regional and global planning teams
• Mentor junior-level staff and establish mentorship program guidelines
• Lead and manage a Regulatory Trade Compliance program