Account Specialist

• Act as the primary liaison between clients, internal stakeholders, and production teams
• Establish and maintain excellent customer relationships through proactive communication
• Manage multiple timelines and projects across various project-life-cycle stages
• Apply workflow, digital asset management, problem-solving, workflow procedure, and quality-control knowledge
• Analyze client-supplied data ingestion into existing templates
• Lead day-to-day project management and optimization
• Enter job specifications into job-management software and prioritize jobs
• Attend and organize client, production, and project-management status meetings
• Provide pre-production services and manage order-entry processes
• Prepare accurate job instructions and communicate job-specific information
• Monitor order progress, scheduling concerns, and requests for information or materials
• Resolve and escalate production-related problems
• Identify and facilitate continuous-improvement opportunities
• Monitor page-production services and communicate performance to customers
• Notify customers when pages and proofing cycles exceed agreed limits
• Support customer retention, loyalty, account satisfaction, and service excellence

Senior Account Specialist

• Act as the primary liaison between clients, internal stakeholders, and production teams
• Manage projects including scheduling, obtaining job details, job tracking, invoicing, and project optimization
• Coordinate day-to-day execution of Creative Services projects and determine goals
• Establish proactive client communications and provide project-status updates
• Manage multiple timelines and projects throughout the project life cycle
• Enter job specifications using job-management software and prioritize jobs to meet client expectations
• Attend and set client meetings, production calls, and project-management status calls
• Provide pre-production services and manage order-entry processes
• Prepare timely and accurate job instructions for production
• Monitor order progress, scheduling concerns, and requests for additional information or materials
• Facilitate timely resolution and escalation of production-related problems
• Identify and facilitate continuous-improvement opportunities
• Monitor page-production services and communicate performance to customers
• Notify customers when pages and proofing cycles exceed agreed limits
• Support customer retention, loyalty, satisfaction, and service excellence
• Collaborate with offsite Creative/Production teams and customers

• Navigate and resolve challenges within accounts with effective, tailored solutions
• Build strategic territory plans aligned with shared priorities
• Drive product demand and support better patient outcomes
• Partner with territory teammates, field teams, and home-office colleagues
• Apply market, competitive landscape, and cross-functional knowledge to anticipate opportunities and respond to challenges
• Use territory data and market trends to uncover local insights
• Support pull-through efforts and lead customer engagements virtually or in person
• Facilitate planning sessions with key stakeholders
• Collaborate across functions to meet customer needs
• Deliver real-time access support
• Work closely with Patient Specialty Services to ensure a seamless customer experience
• Use digital tools and omni-channel strategies to personalize outreach
• Engage customers through virtual and face-to-face settings

Allergy Territory Account Specialist

• Serve as a point of contact for assigned accounts, providing responsive and professional service to Customers
• Conduct regular site visits and Customer meetings to reinforce satisfaction and identify concerns
• Respond to Customer concerns using Jani-King policies and procedures
• Build and maintain relationships with Unit Franchisees
• Monitor accounts for early warning signs of dissatisfaction
• Support resolution of at-risk Customer relationships
• Track and communicate retention risks and account status
• Assist with new and transfer account launches and onboarding
• Help place accounts with qualified Unit Franchisees
• Monitor new accounts during the initial period
• Perform routine inspections of Customer sites
• Document inspection findings and follow up on corrective measures
• Reinforce OSHA guidelines, PPE requirements, and safe work practices
• Assist Unit Franchisees with training, problem resolution, scheduling support, and operational guidance
• Maintain records of site visits, inspections, service issues, and Customer communications
• Attend team meetings and account briefings and complete required reporting

Account Relationship Specialist

• Serve as the primary point of contact for assigned Customer accounts
• Conduct regular site visits and Customer meetings
• Build and maintain relationships with Unit Franchisees
• Understand facility needs and identify opportunities for expanded services
• Monitor accounts for dissatisfaction and develop action plans for at-risk relationships
• Track and report retention trends, risks, and save opportunities to regional leadership
• Coordinate new account launches and transitions from sales to account management
• Provide Unit Franchisees with onboarding resources and hands-on guidance
• Monitor new accounts during the first 90 days
• Perform routine inspections of Customer sites
• Document findings, provide feedback, and follow up on corrective measures
• Reinforce OSHA guidelines, PPE requirements, and safe work practices
• Collaborate with sales during walkthroughs, proposals, and contract handoffs
• Provide account-level insight to align proposals with service capabilities
• Support regional growth by transitioning new Customers into long-term relationships

• Promote Pfizer’s product portfolio to health care providers and specialists
• Educate members of the healthcare community regarding the appropriate use of Pfizer products
• Call on accounts and organized customers to help improve patients’ experience with Pfizer products and the overall quality of patient care
• Increase Pfizer’s brand with high-value target customers
• Link insightful assessments of account and business landscapes with knowledge of Pfizer’s products and resources
• Promote a broad portfolio of products
• Generate demand for Pfizer products in assigned accounts
• Develop comprehensive territory, account and customer plans to achieve objectives
• Maintain relationships throughout institutions
• Overcome obstacles to gain access to difficult-to-see healthcare providers and customers
• Cultivate relationships with KOLs and build lasting relationships with priority customers
• Assess the needs of target physicians and accounts and address them with appropriate resources
• Engage, influence and support customers throughout the selling process
• Work in a matrix environment and leverage multiple resources to meet customer needs and deliver results

Senior Oncology Account Specialist, Hematology

• Promote Pfizer’s product portfolio to health care providers and specialists
• Educate members of the healthcare community regarding the appropriate use of Pfizer products
• Call on accounts and organized customers to help improve patients’ experience with Pfizer products and the overall quality of patient care
• Increase Pfizer’s brand with high-value target customers
• Link insightful assessment of the account and/or business landscape with a strong understanding of Pfizer’s products and resources
• Promote a broad portfolio of products
• Generate demand for Pfizer products in assigned accounts
• Develop comprehensive territory, account and customer plans to achieve desired objectives
• Maintain relationships throughout institutions
• Overcome obstacles to gain access to difficult-to-see health care providers and customers
• Cultivate relationships with KOLs and build lasting relationships with top-priority customers
• Assess needs of target physicians and accounts and address needs with a responsive approach, targeted skills and appropriate resources
• Engage, influence and support customers throughout the selling process
• Work in a matrix environment and leverage multiple resources to meet customer needs and deliver results
• Territory includes but is not limited to Richmond, VA territory

Account Specialist jobs in Virginia

Senior Account Specialist

Senior Account Specialist

Allergy Territory Account Specialist

Account Relationship Specialist

Account Relationship Specialist

Senior Oncology Account Specialist, Hematology

Senior Oncology Account Specialist, Breast Cancer