Bilingual

• Answer and manage approximately 100 inbound calls per day via ConnectUC
• Schedule patient appointments
• Handle patient callbacks promptly and professionally
• Perform Verification of Benefits (VOB)
• Submit prior authorizations using AthenaHealth EMR
• Provide general front-desk administrative support
• Assist with patient inquiries

Bilingual Medical Front Desk Specialist – Women's Wellness

• Manage personal injury cases and coordinate case-related activities from intake through ongoing treatment
• Retrieve and organize medical records and documentation
• Open and manage insurance claims
• Coordinate medical treatment and appointments for personal injury clients
• Open and manage medical liens with healthcare providers
• Follow up with medical providers regarding treatment, records, bills, and documentation
• Handle and coordinate property damage claims
• Communicate with clients regarding treatment, appointments, claims, and case-related updates
• Communicate with insurance companies, medical providers, and other parties as needed
• Maintain accurate and up-to-date case documentation and records
• Track case progress, outstanding items, and required follow-ups
• Ensure timely follow-up on medical treatment, records, liens, and property damage matters
• Work independently and take ownership of assigned cases and tasks
• Coordinate medical treatment and follow up with providers and clients
• Open and manage medical liens and related documentation
• Handle property damage and insurance claim matters while tracking case progress

Bilingual Personal Injury Case Manager

• Conduct empathetic, thorough client intake interviews in English and Spanish
• Evaluate case viability based on firm criteria and execute new case sign-ups
• Open new legal and insurance claims promptly
• File initial notices and documentation accurately
• Request, track, and follow up on medical records, bills, and treatment records
• Serve as a primary point of contact for clients, provide updates, address inquiries, and maintain client relationships
• Manage daily administrative workflows, update client files, track deadlines, and maintain organized digital records
• Log client interactions, notes, and records accurately in Filevine and non-EMR tools

Bilingual Personal Injury Intake Specialist

• Serve as the primary point of contact via phone and messaging using Spruce
• Manage front-desk communication, address family inquiries, and handle appointment scheduling
• Register and onboard new pediatric patients
• Send and track intake paperwork and consents via DocuSign
• Coordinate pediatric vaccination schedules
• Log vaccine records and administration data accurately into the EHR
• Maintain accurate patient charts in CharmHealth EHR
• Collaborate with practice staff using Google Docs, Google Sheets, and Google Meet

Bilingual Medical Front Desk Specialist – Pediatric Experience Required

• Handle high-volume inbound and outbound calls
• Provide phone coverage during regular business hours, including later-hour and weekend coverage
• Respond to new patient inquiries and referral opportunities
• Schedule new patients and document appointments properly
• Follow up on missed calls, inquiries, and prospective patients
• Collect patient demographics and referral information
• Prioritize and schedule new Personal Injury referrals
• Communicate professionally with patients in English and Spanish
• Provide friendly, confident, and professional customer service
• Understand patient needs and guide inquiries toward scheduled appointments
• Maintain follow-up with prospective patients until an outcome is reached
• Assist with insurance verification and Personal Injury patient coordination
• Support Workers' Compensation cases and MedPay navigation and follow-up
• Communicate with insurance companies, adjusters, attorneys, and law offices
• Collect and maintain attorney and insurance information
• Handle medical record requests
• Follow up on outstanding insurance or Personal Injury-related items
• Support attorney lien-based treatment workflows
• Maintain HIPAA compliance and patient confidentiality
• Conduct outbound calls to prospective patients and leads
• Follow up with interested individuals who have not scheduled
• Convert inquiries into scheduled appointments
• Support outreach and business-development activities
• Maintain organized lead tracking and follow-up
• Re-engage prospective patients who have not scheduled
• Identify referral and business-development opportunities
• Follow up until each lead has a clear outcome
• Help increase appointment volume through proactive communication and lead conversion

Bilingual Virtual Medical Admin Receptionist – Personal Injury

• Handle high-volume inbound and outbound phone calls, schedule appointments, manage messages, and deliver exceptional customer care
• Manage daily administrative workflows and maintain accurate patient records
• Organize provider task queues and coordinate provider/staff workflows
• Conduct outbound follow-ups with prospective patients and leads
• Explain practice services and membership models, assist with enrollment, and drive patient acquisition
• Manage appointment confirmations and reschedules in English and Spanish
• Address non-clinical patient questions and confidently ask for appointments
• Assist with membership onboarding, recurring billing, renewals, and retention follow-up
• Track incomplete tasks and monitor outstanding requests
• Identify administrative bottlenecks, investigate root causes, and present actionable solutions
• Refine administrative processes as the practice scales

Bilingual Virtual Medical Receptionist – Admin

• Answer incoming patient calls and make outbound calls as needed
• Communicate professionally with patients in English and Spanish
• Schedule, reschedule, and confirm patient appointments
• Conduct new patient intake
• Collect and accurately document patient demographics, contact information, insurance information, and other required intake documentation
• Assist patients with general questions and direct inquiries appropriately
• Manage and coordinate patient referrals
• Handle patient forms and routine front desk documentation
• Follow up with patients regarding appointments, referrals, missing information, forms, and administrative needs
• Maintain accurate and organized patient information in the Athena EHR/EMR system
• Support ongoing patients with routine front desk and administrative needs
• Follow established workflows, procedures, and confidentiality standards when handling sensitive patient information
• Coordinate with the in-house team to route patient concerns and administrative needs appropriately
• Provide reliable administrative support to maintain an efficient and positive patient experience

Bilingual jobs in Nicaragua