Collector

• Deliver personalized service to members to resolve past-due loan balances
• Collect past-due payments and assess members' financial ability
• Provide resolution options that achieve the best outcome for members and the credit union
• Use professional, legal, and effective collection procedures
• Promote effective partnerships with teams and members while meeting quality and regulatory expectations
• Maintain compliance with NCUA, FDCPA, CFPB, regulatory guidelines, and credit union policy
• Collaborate with Loan Servicing, Deposit Ops, Fraud, and other MACU teams
• Collect on secured and unsecured past-due loans, negative shares, and other loans in the MACU lending portfolio
• Resolve loan problems and accurately document collection information to minimize credit union losses
• Collect on mortgages, negotiate reinstatements and repayment plans, discuss loan modifications, and assess workout-loan eligibility
• Consult members and co-signors by telephone and written communication regarding delinquency and record contacts
• Answer incoming calls from members, branches, and the service center
• Perform file maintenance, collect and transfer payments on delinquent accounts
• Explain repossession procedures to members
• Validate skip-trace results
• Overcome member objections and de-escalate concerns
• Review and explain MACU policy for individual circumstances
• Perform other assigned duties

Resolution Specialist – Collector

• Persuade delinquent customers to establish repayment terms using a computer system and collection software
• Meet production goals and servicing standards without sacrificing service quality
• Follow client operating standards and state and federal collection laws and regulations
• Accurately document account efforts and results
• Handle PCI data confidentially and securely
• Work Monday through Friday, 40 hours per week, with 8-hour shifts and availability between 7 a.m. and 7 p.m.
• Complete three weeks of paid training, Monday through Friday from 8 a.m. to 5 p.m.
• Work one late night per week from 10 a.m. to 7 p.m. and one Saturday per month from 8 a.m. to 2 p.m.; schedules assigned based on client and company needs

• Conduct open-source collection, analysis, and image geolocation
• Use web browsing tools and advanced searching techniques to conduct safe online searches
• Use collection platforms to explore data sources and develop collection methodologies
• Combine information from disparate sources and validate information
• Develop tradecraft and answer requests from targeters, warfighters, and senior policymakers
• Produce internal client publications and US IC-wide products
• Provide time-critical responses regarding assigned regions and topics of interest
• Expand expertise in open source tradecraft, report writing, translation, tool benchmarking, policy recommendations, automation, and scripting
• Share expertise through leadership and mentoring
• Support warfighters, policymakers, and national security objectives

Open Source Collector

• Handle calls regarding past-due mortgage and/or maintenance accounts, including third-party servicing and collecting, by phone and mail
• Perform collection activity in accordance with company policies, federal regulations, and state and federal laws
• Assist owners with a general understanding of ownership and contract terms and conditions
• Facilitate collection activity to maintain acceptable delinquency percentages
• Maintain required levels of phone activity, contact percentages, and other key performance indicators
• Handle correspondence and payments legally, ethically, and confidentially
• Maintain detailed and organized support documentation for owner accounts
• Request skip tracing
• Assist collections staff with daily processes and procedures when required

Collector II

• Handle inbound calls on past-due mortgage and/or maintenance accounts, including third-party servicing and collecting, via phone and mail
• Conduct collection activity in accordance with company and Federal regulations
• Assist owners with understanding terms and conditions related to their ownership and contracts
• Maintain required phone activity, contact percentages, and other key performance indicators
• Legally, ethically, and confidentially handle correspondence and payments
• Maintain organized support documentation for owner accounts and request skip tracing as necessary
• Assist collections staff with daily processes and procedures
• Complete assigned company training and compliance courses
• Adhere to company standards, policies, and procedures
• Handle outbound owner contacts for less than 30% of work time when required
• Perform other related duties as assigned

Collector Inbound

• Manage assigned insurance accounts receivable, focusing on aged, high-dollar, and priority revenue
• Meet established productivity, quality, and accuracy expectations
• Perform collection activities to advance claims toward payment or final resolution
• Research unpaid, denied, and underpaid claims to identify root causes
• Resolve denials, rejections, underpayments, authorization issues, eligibility issues, and other payer barriers
• Select resolution pathways including corrected claims, reconsiderations, appeals, payer escalations, and internal escalations
• Follow payer-specific requirements for timely filing, reconsiderations, appeals, and dispute resolution
• Communicate with payers to obtain claim status, processing details, reference numbers, and next steps
• Maintain concise, complete, and actionable account documentation
• Establish follow-up dates and manage claims throughout the collection lifecycle
• Identify recurring payer trends and systemic issues and escalate them for broader resolution
• Partner with Billing, Authorization, Intake, Cash Posting, Patient Collections, and RCM leadership
• Prioritize inventory based on financial exposure, aging, timely filing risk, and recovery opportunity
• Maintain ownership of assigned inventory through payment or final disposition
• Contribute to aged AR reduction, cash recovery, and inventory resolution

Revenue Cycle Collector

• Service customer needs by accurately billing customer accounts and assuring timely remittance
• Take immediate action on issues involving account integrity
• Follow up with payers to facilitate uninterrupted cash flow
• Answer questions from customers, clerical staff, and insurance companies
• Identify and resolve patient billing complaints
• Handle customer collection calls
• Document activities in the ERP system accurately and timely
• Ensure billing activity is handled correctly
• Prepare and review clean claims for electronic or paper submission to various insurers
• Provide feedback to the Group Team Lead regarding account issues
• Contribute to specific objectives and outcomes as directed

Collector, Associate

• Collect umbilical cord blood units for the Carolinas Cord Blood Bank at various sites
• Report to the collection site Team Lead
• Promote public cord blood banking
• Educate potential mothers/donors about public cord blood donation
• Assist in obtaining informed consent from mothers/donors
• Review maternal and infant medical records to obtain delivery and neonatal information
• Accurately record donor information and follow up with clinical staff as needed
• Enter collection and donor information into CCBB data systems
• Ensure maternal blood samples are collected for infectious disease testing according to standard operating procedures
• Assist with follow-up sample collection when needed
• Collect umbilical cord blood from delivered placentas according to standard operating procedures
• Deliver collected cord blood to the CCBB laboratory for processing and storage
• Maintain confidentiality of maternal/infant donor identities and test results
• Participate in the Quality Assurance Program
• Perform related duties supporting donor education, recruitment, collection, and banking of cord blood

Cord Blood Collector

• Conduct collection functions to reduce overall delinquency and prevent losses
• Proactively reduce delinquency in the unsecured loan portfolio in accordance with Credit Union policies and procedures
• Maintain compliance with all state and federal collection laws and regulations
• Perform outreach to members with delinquent unsecured loans
• Process charge-off loans
• Maintain settlements
• Process loan modifications
• Perform account maintenance and other unsecured account functions
• Handle incoming member contacts, including calls and emails
• Make outbound calls
• Process legal collections work
• Manage delinquent accounts according to Collection Policy and Procedures
• Analyze and maintain past-due consumer loans to prevent further delinquency
• Research and analyze accounts using collections software and other sources
• Counsel members on reduced and deferred payments
• Ensure compliance with relevant laws and regulations and manage risks
• Ensure satisfactory work production with third-party vendors
• Assist in training new staff
• Perform other duties as assigned

Consumer Collector

Job Details: Salary Range: $19.23 - $19.23Base+Commission/month, Travel Percentage: Negligible, Get rewarded as you grow! Our compensation structure is designed to set you up for success from day one.

All new agents start at $19.23/hour with a full 40‑hour workweek, plus a supportive 60‑day ramp period where you can learn the ropes without individual revenue goals. Once you’re up and running, you’ll step into a team or own your own desk of accounts with commission plan that pays monthly bonuses based on performance, either a flat dollar (ranging from $350 to $700 monthly) or 4% commission. As you rise through the ranks and take on higher‑balance portfolios, your earning potential climbs with you, with uncapped 4% commission on all fees collected. Your success is truly in your hands—with real opportunities to grow your career, your skills, and your paycheck.

B2B (business to business) accounts only: professional clients and accounts payable departments, not individuals and never medical, credit card, or personal accounts  

What else we offer:  

 Monday through Friday day shift – no nights or weekends  

 A global company with cross training and transfer opportunities  

 Medical and dental, 80% single and 60% family covered by Cadex  

 401(k) with a 4% match (100% of your first 3% and 50% of your next 2%)  

 Company paid life insurance and long term disability insurance  

 Generous PTO/sick leave along with other paid emergency leave options  

 6 weeks of partial salary for parental leave  

 Stable and professional office and work environment  

 Company provided Equipment 
 Remote environment

Who thrives here?  

 Reliability, showing up on time and consistent attendance  

 Goal-driven professionals motivated by performance-based bonuses  

 Individuals eager to learn new skills and build a career path in a supportive environment  

 Comfort on the phone with the ability to ask for payment and negotiate  

 Professionals with excellent communication and problem-solving skills  

Who we are:   

Cadex Solutions Corporation is a holding company formed by Trivest Partners LP to build the premier provider of global commercial order-to-cash management solutions. With a history spanning nearly 100 years, Cadex is uniquely positioned with in-depth experience that builds relationships alongside results. Our team of industry experts brings innovation and data insight, improves your processes with hands-on help, and provides custom solutions based on specific needs. Cadex has approximately 800 employees serving over 1,000 clients across all industries from locations across the globe, with our larger operations in the United States, Colombia, Romania, and India.  

Since 2019, Cadex has been putting together a strong portfolio of ARM companies, including  

 A.G. Adjustments, formed in 1974 and headquartered in Melville, NY  

 D&S Global Solutions, formed in 1997 and fully remote  

 ABC-Amega, formed in 1929 and headquartered in Buffalo, NY  

 TranSubro, formed in 2012 and headquartered in Oceanside, NY  

 DAL, Inc., formed in 1974 and headquartered in Clifton Heights, PA  

 Receivables Control Corporation (RCC), formed in 1970 and headquartered in Maple Grove, MN  

 Insurance Recovery Group (IRG), formed in 1997 and headquartered in Framingham, MA  

OBJECTIVE  

The role of the Collector is to collect on past due accounts on behalf of Cadex’s clients in a manner that ensures maximum revenue generation through successful collections, excellent service, and the highest quality standards. This position uses various collection techniques, including making demands for payment, problem solving, dispute resolution, settlement negotiations, and other methods via telephone, email, and postal letters to debtors.  

PRIMARY JOB DUTIES  

 Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction  

 Work accounts assigned efficiently by meeting productivity and activity goals as assigned  

 Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently   

 Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required  

 Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, skip tracing, quality assurance, or manager; anticipate the customer’s and/or client’s concerns by demonstrative active listening and proactively thinking, adapting to changes as needed  

SECONDARY JOB DUTIES  

 Continuously seeking to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day) seek to deliver more than is expected   

 Engage in client contact- limited to questions/answers/discussions related to specific files/claims via phone or email  

 Maintain confidentiality of both internal and external party information  

 Business cultures differ in the various locations that our clients and their customers do business; actively seek to improve knowledge of these business practices and then apply that knowledge towards improving collection rates and recommendations to clients  

 Responsible for small, medium, or large size claims depending on business needs, specific dollar limit to be set on a client-by-client basis, and subject to change; apply the same quality standards to all claims  

 Maintain organized electronic file storage of documents and emails   

 Interface with Client-Facing departments to help identify and meet client needs  

 Support new hires and other co-workers by assisting with training or other questions  

 Respond to written correspondence from customers, and clients in clear, concise, and professional language by keeping language accurate, legible, complete, and by using a positive tone  

 Identify outdated or cumbersome processes and procedures that can be changed to improve company performance; collaborate to make process improvements  

 Exercise sound independent judgment in the handling of all aspects of the collection process of claims assigned to station; analyze and make recommendations to clients for settlements and payment plans  

 Continuously seek opportunities for process improvement and propose ideas  

 Foster effective communication and collaboration between countries and cultures within all regions  

 Assist in Operational project work as required  

 Act as backup to other members of the Operational Departments  

 Maintain a high level of professionalism and confidentiality with all information entrusted with  

OTHER JOB DUTIES  

This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.  

SUPERVISORY RESPONSIBILITY  

This position has no supervisory responsibilities  

WORK HOURS  

This is a full-time position working 8 hours per day, Monday through Friday. The specific schedule will be determined by business or client need and will be assigned by the manager but generally is assigned within the hours of 8am-5pm CST.  

TRAVEL  

No travel is expected for this position  

WORK ENVIRONMENT  

This job operates in a Remote environment. This role may routinely use standard office equipment such as computers, headsets, telephones, and related. The noise level is minimal with office machinery, phone calls, and related to remote setting.

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however, the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include general seeing and close vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and complex reading, simple and complex writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning.  

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.  

EEO STATEMENT  

Cadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status. 
Qualifications: COMPETENCIES  

 Strong computer skills in various systems, especially Microsoft Office  

 Time management and organization skills  

 Proficient communication and comprehension skills, including professional written and telephone communication  

 Ability to communicate via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clients  

 Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion, and face confrontation   

 Basic mathematical skills  

 Basic telephone and calculator skills  

REQUIRED EDUCATION AND EXPERIENCE  

 High School Diploma or General Education (GED)   

 1 -3 years’ experience in collections, B2B collections or accounts receivable role  

Collectors may be required to be licensed in various states. Cadex will apply and obtain all licenses required for each employee.  

FLUENCY  

This position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project.