Communications

• Develop and execute a comprehensive external communications strategy for Chicago Public Media and its portfolio of brands
• Partner with Marketing & Communications leadership to maintain a clear, compelling, and consistent external narrative
• Develop communications strategies for organizational initiatives, partnerships, fundraising campaigns, product launches, and strategic priorities
• Establish goals, KPIs, and reporting to measure communications effectiveness and refine strategy
• Serve as the primary contact for media inquiries and cultivate relationships with reporters, editors, producers, and influencers
• Lead proactive media outreach and secure media opportunities for journalists, editors, and executives
• Write and distribute press releases, media advisories, statements, talking points, FAQs, and other communications materials
• Monitor media coverage and respond to emerging issues
• Partner with executives on public profile, thought leadership, speeches, opinion pieces, award nominations, and executive messaging
• Secure speaking engagements, interviews, conferences, awards, and other leadership opportunities
• Prepare executives for media interviews and public appearances through message development and media coaching
• Advise senior leadership during sensitive organizational issues
• Liaise with the external crisis communications consultant and coordinate planning, messaging, and response efforts
• Support communications during high-profile or time-sensitive situations
• Consult on sensitive internal communications
• Partner with marketing, editorial, development, legal, human resources, and executive leadership
• Provide strategic communications counsel on messaging, positioning, and audience impact
• Represent communications in cross-functional planning for major initiatives and announcements

Director of Communications

• Lead external communications for Chicago Public Media's portfolio of trusted local media brands, including WBEZ, the Chicago Sun-Times, chicago.com, and Vocalo
• Develop and execute a comprehensive external communications strategy
• Partner with Marketing & Communications leadership to maintain a clear, compelling, and consistent external narrative
• Develop communications strategies for organizational initiatives, partnerships, fundraising campaigns, product launches, and strategic priorities
• Establish goals, KPIs, and reporting to measure communications effectiveness
• Serve as the primary point of contact for media inquiries
• Cultivate relationships with local, national, and industry reporters, editors, producers, and influencers
• Lead proactive media outreach and secure media opportunities for journalists, editors, and executives
• Write and distribute press releases, media advisories, statements, talking points, FAQs, and other communications materials
• Monitor media coverage and identify opportunities to amplify priorities and respond to emerging issues
• Develop executive speeches, talking points, opinion pieces, award nominations, and messaging
• Secure speaking engagements, interviews, conferences, awards, and other thought-leadership opportunities
• Prepare executives for media interviews and public appearances through message development and media coaching
• Advise senior leadership during sensitive organizational issues
• Liaise with the external crisis communications consultant
• Support communications planning and execution during high-profile or time-sensitive situations
• Consult on sensitive internal communications
• Partner with marketing, editorial, development, legal, human resources, and executive leadership
• Provide strategic communications counsel and represent communications in cross-functional planning

• Cover inbound customer calls and national dispatch support
• Answer a high volume of customer phone calls and resolve customer requests
• Handle difficult call types associated with high-value and national accounts
• Verify customer information and enter billable calls according to Dispatch Standards
• Verify and update customer email addresses
• Complete time cards, time-off requests, and administrative forms
• Provide customers with arrival-time updates
• Monitor customer service requests and field dispatch statuses
• Communicate with service managers, technicians, customers, field personnel, peers, and next shift
• Assist field managers with administrative functions
• Triage, research, and forward miscellaneous emails
• Monitor and follow up on response times for all branches
• Monitor branch mailboxes and schedule calls accordingly
• Monitor calls at risk of missing SLA and contact the on-call manager
• Monitor technicians’ non-scheduled box and review OFS notes for immediate service needs
• Update meters according to department policies
• Support special projects from management and the administrative team
• Monitor the dispatch system to ensure every technician is assigned or dispatched to a call
• Proactively align after-hours service resources to meet customer SLA requirements

Coordinator, Customer Communications Dispatch II

• Ensure all service calls are answered and entered into company systems in a timely and accurate manner
• Provide the best possible customer service to internal and external customers
• Handle level 1 call types
• Provide outstanding service to customers calling the dispatch team for service
• Respond to routine customer inquiries via live call or email
• Follow through on special customer needs in a timely manner

Customer Communications Representative I – PT

• Provide technical direction, engineering expertise, and support across voice and data communications domains.
• Assist in planning, designing, and developing large-scale voice and data communications networks.
• Participate in installation and deployment of voice/data communication systems.
• Conduct testing and troubleshooting of communication network components.
• Support maintenance and repair of network infrastructure.
• Assist in preparing technical documentation, network configurations, and system procedures.
• Collaborate with cross-functional technical teams to implement communication solutions aligned with business needs.
• Apply engineering knowledge while ensuring compliance with industry standards and best practices.
• Report to the Program Manager.
• Perform other duties as assigned.

Junior Voice Data Communications Engineer

• Provide technical direction, engineering expertise, and support across voice and data communications domains
• Plan, design, develop, install, test, and maintain large communications networks
• Assist in designing large-scale voice and data communications networks for performance, security, and scalability
• Participate in installation and deployment of voice/data communication systems
• Test and troubleshoot communication network components
• Maintain and repair network infrastructure to ensure uninterrupted operation
• Prepare technical documentation, network configurations, and system procedures
• Collaborate with cross-functional technical teams to implement communication solutions
• Apply engineering knowledge and industry best practices while ensuring standards compliance
• Direct building architects and planners in designing communications spaces and media pathways that meet industry standards
• Develop, operate, and maintain voice, wireless, video, and data communications systems
• Perform complex engineering or analytical tasks across technical communications areas
• Report to the Program Manager
• Perform other duties as assigned

Voice Data Communications Engineer, SME

• Assist in planning, designing, and developing large-scale voice and data communications networks
• Participate in installation and deployment of voice/data communication systems
• Conduct testing and troubleshooting of communication network components
• Support maintenance and repair of network infrastructure
• Prepare technical documentation, network configurations, and system procedures
• Collaborate with cross-functional technical teams to implement communication solutions
• Apply engineering knowledge and industry best practices
• Provide planning to direct building architects and planners in creating communications spaces and media pathways that meet industry standards
• Perform other duties as assigned
• Report to the Program Manager

Voice Data Communications Engineer, Journeyman

• Provide technical direction, engineering expertise, and support across voice and data communications domains
• Plan, design, develop, install, test, and maintain large communications networks
• Assist in designing large-scale voice and data communications networks for performance, security, and scalability
• Participate in installation and deployment of voice/data communication systems
• Test and troubleshoot communication network components
• Support maintenance and repair of network infrastructure
• Prepare technical documentation, network configurations, and system procedures
• Collaborate with cross-functional technical teams to implement communication solutions
• Apply engineering knowledge and industry best practices
• Direct building architects and planners in designing communications spaces and media pathways that meet industry standards
• Develop, operate, and maintain voice, wireless, video, and data communications systems
• Report to the Program Manager
• Perform other duties as assigned

Senior Voice Data Communications Engineer

• Lead the strategy, planning, and execution of internal communications connecting employees to COUNTRY's mission, values, and business outcomes
• Advise leaders as a trusted communications advisor, translating complex information into clear, compelling, and actionable communications
• Drive employee engagement through strategic storytelling, change communications, executive visibility, and multi-channel communication programs
• Lead communication planning and strategy aligned with corporate objectives, values, brand, and compliance standards
• Partner with executive leadership and business teams on message strategy, development, positioning, and timing
• Oversee creation, editing, and distribution of internal and external communications
• Apply editorial judgment and audience understanding to integrate and appropriately time communications
• Develop style and content guidelines and ensure messages drive understanding and comprehension
• Collaborate with marketing, client advocacy, legal, and other stakeholders to manage public image and support external communications
• Use metrics to evaluate communication effectiveness and identify opportunities for continuous improvement
• Lead, develop, and empower communications team members
• Manage implementation and maintenance of disaster recovery plans and activities in assigned areas
• Maintain current contact information for employees in applicable areas and communicate with non-recovery employees during a disaster

Communications Manager

• Lead communications support for enterprise and functional initiatives across the organization
• Own and execute enterprise-wide communications programs, including quarterly all-hands meetings, employee recognition initiatives and employee volunteer programming
• Support executive communications, including messaging development and internal visibility opportunities
• Partner with stakeholders across departments to develop communications strategies and execution plans
• Draft polished, executive-ready communications materials for varied formats and audiences
• Independently manage multiple projects simultaneously while maintaining attention to detail and follow-through
• Anticipate communications risks, stakeholder needs and operational roadblocks before they become issues

Communications jobs in Illinois

Director of Communications

Director of Communications

Coordinator, Customer Communications Dispatch II

Customer Communications Representative I – PT

Junior Voice Data Communications Engineer

Voice Data Communications Engineer, SME

Voice Data Communications Engineer, Journeyman

Senior Voice Data Communications Engineer

Communications Manager

Internal Communications Lead