Consultant

• Plan, develop, analyze, and provide feedback on the company’s commercial activities
• Contribute to the development of commercial planning by participating in the definition of guidelines, tactical and operational objectives, targets, and deadlines
• Build commercial relationships aligned with the organization’s strategic planning
• Identify clients’ needs and propose technical solutions aligned with the company’s expertise and capabilities
• Present the Comportamento Group and its online and in-person services to clients and prospects
• Prepare customized technical proposals and sales presentations based on clients’ requirements
• Follow up on technical and commercial negotiations
• Analyze the market and produce intelligence reports based on industry data and trends
• Prepare reports analyzing commercial trends and results
• Demonstrate the technology solutions offered by the Comportamento Group to clients, highlighting their benefits and differentiators
• Send commercial proposals and lead negotiations with clients through contract execution
• Organize and present the Internal Project Kickoff Meeting, including an introduction to the new client, negotiation history, and details of the technical proposal
• Conduct legacy research and follow-up activities
• Participate in governance meetings with the operations team

Commercial Consultant

• Analyze data in structured databases
• Build cross-sectional and time-series statistical models related to customer experience, including variable selection, data structuring and transformation, sample selection, training, validation, and deployment
• Develop studies based on unstructured data
• Support business areas in understanding customer satisfaction and the impact of improvement initiatives
• Share results with other business areas
• Act as an ambassador for the company’s purpose
• Work collaboratively and take ownership of your career

Statistics Consultant

• Develop and execute new business prospecting strategies, considering opportunities of greater complexity and revenue-generation potential
• Identify, analyze, and evaluate new business opportunities, including potential integration systems, platforms, and software houses for relationship-building and partnerships
• Develop new business and work on complex-scope projects, monitoring the various stages of the sales and implementation processes
• Prepare, monitor, and review business development strategies and annual plans aligned with the organization's objectives
• Maintain close relationships with leadership, ensuring an understanding of business requirements and needs
• Build relationships with advertisers and partners, gathering feedback and identifying opportunities for improvement and development
• Translate advertisers' needs and demands into structured information for the Marketing, Product, and other relevant teams
• Support the integration and development of partners, contributing to the establishment of strategic and sustainable relationships
• Guide and support Level I and Level II New Business Consultants by sharing knowledge, experience, and best practices
• Monitor the area's KPIs, results, and opportunities, contributing to the achievement of established targets
• Participate in meetings, presentations, and negotiations with clients, partners, and other stakeholders
• Perform other duties inherent to the role, as required by the department and directed by leadership

New Business Consultant

• Manage requests and monitor reservations, ensuring fast, accurate solutions aligned with airline and supplier policies
• Provide human-centered, objective, and solution-oriented multichannel support for travel agencies and domestic customers
• Prepare quotes and handle bookings, ticket issuance, changes, and rebookings for domestic air travel
• Issue ancillary services, such as pet transportation, unaccompanied minor services, seat assignments, and excess baggage
• Calculate fare differences for ticket changes and reissues in accordance with applicable rules
• Review and interpret fare rules and airline policies
• Monitor and ensure the completion of ticketing and after-sales processes, meeting deadlines and maintaining service quality
• Maintain ongoing relationships with internal teams and partner airlines, fostering effective communication
• Contribute suggestions for the continuous improvement of operational and customer service processes

Mid-Level Domestic Travel Consultant

• Work with Oracle Cloud EPM, specifically the EPBCS module of EPM
• Analyze requirements
• Conduct tests
• Troubleshoot issues
• Interface with FP&A business users
• Use Groovy scripting, integration tools, EPM Automate, SmartView templates, business rules and DLRs in relation to EPBCS
• Handle ad hoc business requirements independently with minimal guidance

Senior Consultant, Oracle EPM – EPBCS

• Lead complex customer discovery sessions to understand business needs, goals, challenges, and implementation requirements
• Act as a trusted advisor, providing strategic recommendations aligned to customer outcomes and Zendesk best practices
• Translate customer needs into scalable solution designs, implementation plans, and clear delivery requirements
• Configure and optimize Zendesk solutions for sophisticated customer workflows and business outcomes
• Own project workstreams across discovery, design, configuration, testing, training, and go-live support
• Lead customer-facing working sessions with technical and executive stakeholders
• Build and manage customer relationships throughout the implementation lifecycle
• Partner with Project Managers, Technical resources, Account teams, Product, and Support teams
• Manage multiple enterprise customers and prioritize work across a portfolio
• Identify risks, dependencies, and blockers and drive resolution
• Develop testing plans, training materials, enablement sessions, and go-live readiness activities
• Mentor Services Consultants and contribute to team capability development
• Share implementation insights, reusable assets, and best practices
• Contribute to internal initiatives strengthening the Services organization and customer experience
• Help customers launch successfully and maximize their Zendesk investment

Senior Services Consultant

• Support the design and delivery of patient-focused and outcomes research projects for pharmaceutical, biotechnology, and healthcare clients
• Support the design and build of technology solutions for patient-centered research, outcomes research and HEOR studies
• Conduct qualitative and quantitative research involving patients, caregivers, clinicians and other healthcare stakeholders
• Manage internal and external cross-functional stakeholders to support product development
• Create reports, presentations and workshops for client employees, management teams and other stakeholders
• Develop knowledge of consulting methodologies and the pharmaceutical market through consulting engagements and learning opportunities
• Assist with developing and writing proposals with senior support
• Attend, support and present at client meetings

Associate Consultant, Outcomes Research – HEOR / PROs

• Advise and consult with clients on products and services based on travelers’ needs and company policies
• Prepare quotes, make reservations, and issue tickets for domestic and international travel, including air, hotel, car rental, ground transportation, travel insurance, and rail, including complex itineraries
• Use supplier portals, OBT (Online Booking Tool) systems, and GDS systems
• Process changes and cancellations for domestic and international travel
• Enter sales into OBT systems
• Request the registration and updating of passenger and hotel information from the Systems Support team
• Reserve or purchase ancillary services for airline tickets and air travel
• Create refund requests and follow up on internal processing
• Request passports, visas, and related documentation from the visa processing agent and follow up on the process
• Assess opportunities and negotiate airfares and hotel rates
• Seek the best terms for clients and maximize profitability for Costa Brava
• Support the development of Mid-Level and Junior Travel Consultants and Customer Service Assistants

Travel Consultant

• Ensure Commission Calculation and Reporting applications operate efficiently.
• Plan production data loads and verify completion timeliness and accuracy.
• Handle production incidents by leading impact and resolution analysis with various teams.
• Support root cause documentation and implement lessons learned.
• Liaise with business stakeholders to understand requirements and pain points and provide solution recommendations.
• Support application deployment activities and troubleshoot environmental issues.
• Recommend enhancements to existing processes to increase efficiency.
• Build, test, and maintain calculation logic, formulas, workflows, and plan components within the Varicent ICM platform.
• Translate yearly sales incentive compensation plans into functional technical requirements and implement them within the system.
• Design, develop, and maintain customized dashboards and reports for sales representatives, managers, and executive leadership.
• Conduct regular system audits to ensure data integrity, plan compliance, and alignment with internal financial controls, including SOX compliance.
• Bridge sales strategy and technical execution to ensure commissions, bonuses, and performance metrics are calculated accurately, audit-ready, and delivered on time.

Data Consultant

• Participate in projects to ensure compliance with Brazil’s General Data Protection Law (LGPD) and other data protection regulations
• Map processes and personal data flows
• Prepare and review data inventories, Records of Processing Activities (ROPA), Data Protection Impact Assessments (DPIAs), and other privacy documentation
• Support risk assessments and privacy governance initiatives
• Review contracts, terms of use, policies, and privacy notices
• Respond to data subject requests and support activities related to the Data Protection Officer (DPO)
• Participate in client meetings to gather requirements and monitor project progress
• Conduct privacy training and awareness initiatives
• Research data protection laws, regulations, and best practices
• Collaborate with Information Security, Compliance, Legal, and business teams

Consultant jobs in Brazil