Customer Success Manager

• Manage day-to-day relationships with an assigned portfolio of education customers across K–12, Catholic Education Dioceses, TAFE and universities
• Support customers through onboarding and implementation, coordinating with customer IT teams and internal colleagues
• Deliver onboarding sessions, product training, demonstrations and best-practice guidance
• Coordinate proactive customer engagement, including scheduled touchpoints, success reviews, monthly communications and Quarterly Business Reviews
• Monitor customer health, adoption and usage through business intelligence platforms including Tableau
• Respond to customer enquiries and connect customers with relevant learning resources and product updates
• Support retention and renewal activity by preparing customers for renewal and working with Sales and Finance
• Identify potential cross-sell and upsell opportunities and share them with the appropriate Business Development Manager
• Create and deliver customer webinars, training and enablement materials, newsletters, product updates and success stories
• Gather customer feedback and collaborate with Sales, Marketing, Product and Support to improve customer outcomes
• Represent Everway at customer meetings, conferences, exhibitions and events, including customer-site visits and travel of up to 20%
• Success measured through customer satisfaction, product adoption, retention and renewal performance

Customer Success Executive

• Manage a dedicated portfolio of approximately 40–60 Mid-Market customers across the full customer lifecycle
• Lead onboarding through kickoffs, milestone check-ins, and guidance toward measurable outcomes
• Build customer-specific success plans based on goals and measurable outcomes
• Provide proactive, consultative guidance through strategic touchpoints and value-driven conversations
• Monitor customer health, identify adoption trends, and address risks
• Partner with Account Management on retention and expansion
• Coordinate with Technical Support, Product, Solutions, and Engineering when deeper expertise is needed
• Own customer escalations from identification through resolution
• Advocate for customers internally through product feedback and customer-experience improvements
• Drive AI adoption across the customer portfolio
• Share best practices, improve playbooks, and participate in webinars and enablement initiatives

• Guide customers through the onboarding process and provide resources, knowledge, and support
• Provide training and enablement materials to help customers use ApprovalMax products and services
• Develop and maintain strong customer relationships as the primary point of contact
• Proactively engage customers to understand needs and identify growth and collaboration opportunities
• Monitor customer performance metrics, including MRR, customer satisfaction, and KPIs
• Provide insights and recommendations to improve customer performance and identify growth areas
• Address customer inquiries, concerns, and escalations
• Collaborate with internal teams to resolve issues and provide high-quality support
• Identify business opportunities and co-create customer expansion strategies
• Support go-to-market plans, marketing initiatives, and joint sales efforts
• Collaborate with sales, marketing, product, and support teams to ensure a seamless customer experience
• Identify upsell and cross-sell opportunities
• Maintain accurate customer data, activities, and interactions in the CRM system
• Provide regular customer performance reports and updates to leadership

Customer Success Manager – APAC

• Own post-sales relationships for a focused portfolio of enterprise customers
• Build trusted partnerships across technical practitioners, security leaders, and executives
• Build and drive deployment roadmaps and success plans with clear phases, owners, and target dates
• Lead quarterly business reviews to assess progress, demonstrate value, and align on next steps
• Understand customers’ AI environments, security programs, priorities, and risks
• Translate customer priorities into practical implementation plans
• Scope deployments and review architecture and integration requirements
• Use API documentation and logs to investigate issues
• Validate assumptions and engage R&D with specific technical findings, clear questions, and well-defined escalation requests
• Connect customer objectives to Noma’s capabilities and define measurable outcomes
• Drive adoption beyond the initial rollout and identify additional workloads, teams, and use cases
• Coordinate with Sales when commercial follow-up is needed
• Coordinate Customer Engineering, Product, Research, Engineering, Security, and Support resources
• Resolve blockers and bring customer insights back into Noma

Senior Customer Success Architect

• Own end-to-end execution of a portfolio of complex operational programs, managing scope, milestones, dependencies, risks, and deliverables
• Lead programs spanning multiple functions, regions, or workstreams and resolve blockers and risks
• Develop mitigation plans and recommendations for the Senior Manager
• Maintain program context, history, progress documentation, and continuity
• Contribute to program scope and objectives
• Design, build, and improve operational processes, playbooks, SOPs, and governance frameworks
• Identify systemic process gaps and lead root-cause improvement initiatives
• Maintain accurate, accessible, and current process documentation
• Shape Customer Success standardization and ways of working
• Produce operational reporting, performance metrics, risk summaries, trend analysis, and actionable leadership insights
• Prepare Monthly Operating Review materials and governance inputs
• Track cross-functional action items through closure and escalate delays
• Lead cross-functional working groups and coordination forums
• Build relationships with Global Tech Ops, Financial Services, Data Analytics, and Business Operations
• Represent Customer Success Operations in cross-functional discussions
• Resolve functional misalignments proactively
• Develop onboarding materials, training content, and learning paths for Customer Success roles
• Provide informal guidance to Program Managers
• Lead rollout of new processes and tools, including enablement sessions and adoption tracking
• Lead customer-facing reporting packages and QBR inputs
• Support CS leaders and SDMs with customer operational forums and executive briefings
• Contribute to leadership and customer-level operational updates

Senior Program Manager, Customer Success Operations

• Prioritise customer renewals and overdue renewals.
• Re-engage at-risk customers before renewal through various communication channels.
• Maintain regular customer contact to support satisfaction and platform adoption.
• Onboard new clients and provide training to achieve customer objectives.
• Deliver customer service via phone, in-app chat, and email.
• Plan and prioritise daily activities to achieve business objectives.
• Develop customer relationships to optimise service quality, business growth, and satisfaction.
• Use globally aligned systems and processes for consistent service delivery.
• Attend and present at customer success and cross-departmental meetings.
• Visit customers for training and support, and present grower/agronomist workshops.
• Maintain training and develop relevant knowledge, techniques, and skills.
• Follow health and safety and wellbeing requirements.
• Record, manage, and complete day-to-day activities effectively.
• Provide first-line inbound support by phone, in-app chat, and email.
• Assist new-client technical setup, including data imports, account configuration, and connections.
• Provide ad-hoc training during inbound support.

Customer Success Representative

• Own a portfolio of mid-market customers
• Partner with Finance and Operations leaders to modernise company spend management
• Guide customers from onboarding through expansion
• Build tailored onboarding plans, train teams, and support successful implementation
• Drive post-implementation adoption and improve customer workflows
• Identify opportunities to automate processes and embed Weel deeper into customer operations
• Run regular business and customer health reviews to measure ROI and shape future goals
• Develop expansion plans by identifying new departments, use cases, and features
• Champion customers internally and turn success stories into testimonials, case studies, and event participation
• Collaborate with Sales, Product, Marketing, and Support
• Share customer feedback and influence roadmap priorities
• Contribute to Customer Success playbooks, processes, and engagement strategies

• Define and run the Customer Success strategy for APAC, positioning clearer.io as a trusted partner to enterprise and mid-market clients
• Manage top-tier accounts, setting the standard for engagement, escalation and strategic alignment
• Build onboarding, adoption and retention frameworks in Vitally.io to improve customer satisfaction and Net Revenue Retention
• Act as a strategic advisor to executive stakeholders, connecting business outcomes to the company's products
• Partner with Sales and Marketing on upsell and cross-sell initiatives
• Identify at-risk accounts and intervene before churn
• Turn usage data and customer feedback into insights that shape strategy and influence the product roadmap
• Report on Customer Success results linked to retention, adoption and commercial metrics
• Work closely with the VP of Growth to trial, implement and scale effective approaches

Customer Success Lead

• Drive customer success, retention and growth strategies
• Build and manage senior stakeholder and customer relationships
• Identify and secure new business opportunities
• Lead high-value tenders, proposals and commercial negotiations
• Collaborate with internal teams to deliver innovative customer solutions
• Provide market insights to influence strategic decision-making
• Lead, coach and build a high-performing team
• Develop and execute strategies for Amplar Health’s aged care segment, Age Better
• Strengthen customer partnerships and deliver exceptional outcomes for aged care partners

• Manage a portfolio of strategic client accounts from onboarding through to renewal
• Develop and drive Strategic Account Plans aligned with client priorities and CES objectives
• Monitor account health, service performance, commercial metrics, and client sentiment
• Lead Quarterly Business Reviews and ongoing client governance activities
• Identify risks, service gaps, and improvement opportunities across the client journey
• Coordinate cross-functional teams to resolve client issues and deliver positive outcomes
• Act as the primary point of contact for important client communications, incidents, change initiatives, and business updates
• Partner with internal stakeholders to improve service delivery, client satisfaction, and retention
• Support development of a scalable Client Success approach balancing client needs, commercial outcomes, and business priorities

Customer Success Manager jobs in Australia

Customer Success Executive