Customer Success Manager

• Serve as the primary relationship owner through customer adoption, expansion, and renewal
• Drive customer engagement and effective use of Propeller’s platform and tools, including platform workflows, 3D mapping, GIS integrations, site and stockpile measurements, progress reporting, mobile app use cases, and DirtMate adoption
• Educate customers on new features, under-utilized tools, and product updates
• Lead product roadmap reviews with customers to align goals, demonstrate value, and identify partnership opportunities
• Advise customers on industry and product applications and translate data into business outcomes
• Maintain customer adoption, satisfaction, ROI, and 90%+ gross revenue retention across the portfolio
• Identify risks and mitigate churn and contraction using data-driven insights
• Track customer health, including logins, uploads, feature usage, and license entitlements
• Own renewals, expansions, upsells, and net expansion opportunities
• Identify, develop, and close commercial opportunities with channel partners and dealers
• Negotiate renewals and contract terms and communicate pricing changes and new offerings
• Build strategic relationships with decision-makers
• Track customer activities, risks, and opportunities in Gainsight
• Lead customer business reviews demonstrating value, ROI, and strategic alignment
• Collaborate with Product, Engineering, and Support to represent customer needs and improve the product experience
• Support team goals, process improvements, and documentation

• Partner with Sales during pre-sales and trial phases to map technical workflows and success criteria for infrastructure and utility clients
• Lead post-sale technical implementation, data integration, and specialized training across PIX4Dmatic, PIX4Dcatch, and PIX4Dcloud
• Advise engineering, utility, and construction teams on transitioning from manual field data collection to 2D/3D photogrammetry and GIS deliverables
• Identify expansion, feature upgrade, and technical upsell opportunities with Sales
• Prepare and lead technical business reviews for key accounts and resellers
• Monitor processing volume, data frequency, and license utilization to manage account health and mitigate renewal risk
• Document and channel user feedback, edge-case bugs, and industry feature requests to Product and Engineering
• Deliver advanced technical webinars, office hours, and in-person training events

Customer Success Specialist – Americas, Civil Infrastructure & Utilities

• Own day-to-day relationships for a book of 120+ SMB accounts representing approximately $2M in ARR
• Serve as the primary customer contact and keep customers informed, engaged, and successful on the platform
• Contribute ideas to dashboards and workflows tracking renewal timelines, health signals, engagement levels, and expansion indicators
• Drive pre-renewal customer outreach, lead renewal conversations, handle objections, and negotiate flat renewals and smaller expansions with leadership guidance
• Loop in Sales when meaningful expansion opportunities emerge
• Track and forecast the renewal book and proactively surface risks with mitigation plans
• Use product usage data and customer outcomes to demonstrate value
• Identify feature adoption and product expansion opportunities and flag signals to Sales
• Gather and synthesize customer feedback for Product and internal stakeholders
• Develop account management, commercial negotiation, and customer communication skills with senior CS teammates and the manager

Customer Success Associate

• Lead, manage, and grow Alloy’s strategic customers, supporting VP- to C-level stakeholders with strategic objectives, analytical work, ROI delivery, and user training
• Act as the primary point of contact for assigned customers from kickoff through renewal
• Build long-lasting customer relationships and business partnerships
• Support implementation, training, and onboarding with cross-functional Alloy.ai teams
• Deliver short-term objectives and keep projects on track
• Monitor customer activity and meet stakeholders regularly to drive business and identify improvements
• Surface and drive expansion opportunities with existing customers in partnership with Sales and the Executive team
• Manage, train, and support customer core users
• Conduct business value reviews to grow and retain the book of business
• Execute and present value-driving analysis and turn it into repeatable customer processes
• Act as the internal voice of the customer by prioritizing feedback and translating it into engineering-friendly requests
• Partner cross-functionally on product and marketing initiatives and help drive organizational scale
• Coach and mentor other Customer Success Managers

Customer Success Manager – Enterprise Engagement

• Own end-to-end program delivery and long-term account success across a portfolio of enterprise electric utility customers, serving as the executive escalation point and trusted advisor
• Lead, coach, and support a high-performing team of 4-5 direct reports (Customer Value Architects and Forward Deployed Engineers), driving delivery excellence, professional development, and resource allocation across accounts
• Partner with utility leaders to define ROI frameworks, map new digital twin workflows to existing processes, and ensure widespread software adoption
• Oversee complex technical workstreams, including data integration, custom scripting, and platform configuration, ensuring projects remain on schedule, within scope, and aligned with client strategic goals
• Collaborate with Sales, Product, and Engineering teams to feed customer insights into the product roadmap, mitigate implementation risks, and identify commercial expansion opportunities
• Establish project governance frameworks and maintain structured communication cadences with utility executives, project sponsors, and steering committees
• Guide utility executives through complex software deployments and embed Neara solutions into daily operational workflows

Director, Customer Success

• Manage accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth
• Handle onboarding and ongoing training to increase retention and uncover upsells
• Meet or exceed assigned renewal rate and growth targets
• Track at-risk, non-renewal, pending, and lost renewals, including cancellation reasons
• Support assigned client base and respond to customer inquiries and issues
• Collaborate with Sales, Marketing, Channel, and Technical teams to develop global market intelligence
• Conduct quarterly business review virtual visits with at least 75% of accounts in their renewal year
• Travel less than 25% of the time

Customer Success Representative

• Lead, develop, and directly manage a team of Field Reimbursement Managers with access and fulfillment responsibilities across Neuroscience healthcare provider accounts
• Execute the PECS Field Reimbursement Manager strategy
• Enable healthcare providers, patients, and caregivers with information, tools, and resources to help patients start and stay on therapy
• Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales
• Lead, motivate, coach, develop, and retain a diverse team of up to 10 direct reports
• Develop short- and long-term strategic plans and manage execution of related tactics
• Pull through district vision, create team culture, drive accountability, manage FRM performance, build customer relationships, and achieve team goals
• Coach FRMs to use data insights and account management competencies to address access barriers
• Support identification and resolution of access and fulfillment obstacles involving Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit
• Build relationships and collaborate with internal and external partners while working in the field with minimal supervision
• Manage and allocate budget in alignment with team objectives
• Carry out responsibilities in adherence to the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement
• Report to the Field Director, Field Access & Affordability Solutions within PECS
• Travel up to 75% of the time

Associate Director – Field Reimbursement, Patient Engagement, Customer Solution

• Lead, develop, and directly manage a team of Field Reimbursement Managers with access and fulfillment responsibilities
• Execute the PECS Field Reimbursement Manager strategy across the Central region
• Enable healthcare providers, patients, and caregivers with information, tools, and resources to help patients start and stay on therapy
• Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales
• Lead, motivate, coach, develop, and retain a diverse team of up to 10 direct reports
• Develop short- and long-term strategic plans and manage execution of related tactics
• Establish team culture, drive accountability, manage FRM performance, build customer relationships, and achieve team goals
• Coach FRMs to use data insights and account-management competencies to address access barriers
• Support identification and resolution of patient access and fulfillment obstacles, including Buy & Bill, Medical Benefit, AOB, specialty pharmacy, and pharmacy benefit issues
• Build trust-based relationships and collaborate with internal and external partners
• Work in the field with minimal supervision
• Manage and allocate budget in alignment with team objectives
• Carry out responsibilities in adherence to the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement
• Report to the Field Director, Field Access & Affordability Solutions, within PECS

• Lead full-cycle searches for lateral law firm partners and practice groups
• Lead full-cycle searches for General Counsel and Deputy GC roles
• Conduct market mapping, competitive intelligence, and talent landscape analysis
• Develop search strategies aligned to client business objectives
• Manage highly confidential and sensitive searches with discretion and professionalism
• Serve as a trusted advisor to law firm leaders, corporate executives, and boards
• Partner with clients on succession planning and strategic legal talent needs
• Provide executive-level communication and search updates
• Deliver consultative guidance on compensation, law firm economics, and partner portability
• Build and maintain relationships with high-performing legal leaders
• Deliver an exceptional candidate experience
• Advise candidates navigating confidential transitions
• Maintain accurate CRM documentation, search tracking, and reporting

Manager, Client Experience – Recruiter, Legal

• Support clients post-purchase and ensure successful adoption of Palo Alto Networks' solutions
• Drive customer ROI and value
• Troubleshoot critical issues
• Act as a trusted product subject-matter expert for customer questions and technical requirements
• Write scripts and troubleshoot technical issues
• Train customers and address other technical requests
• Collaborate with product and engineering teams to maximize product value for customers and partners
• Translate team technical knowledge into customer-facing articles and guides
• Optimize customers' security infrastructure

Customer Success Manager jobs in Colorado