Customer Success Manager

• Set direction for digital health pharmacovigilance processes
• Establish, maintain, and continuously improve end-to-end processes aligned with global regulatory requirements and industry best practice
• Advise headquarters and affiliates on PV obligations for internally and externally owned digital health initiatives
• Assess external partners’ PV qualifications and capabilities
• Develop, negotiate, and maintain compliant PV agreements for headquarters-owned digital engagement programmes
• Collaborate with subject matter experts to align PV obligations across customer engagement activities
• Interpret pharmacovigilance and device vigilance requirements and guidelines
• Provide actionable advice to stakeholders
• Define and continuously improve external partner management processes
• Negotiate PV agreements with external partners and maintain oversight of partners affecting the Novo Nordisk PV system
• Help integrate acquisitions into the global PV framework
• Oversee PV process aspects of market research, patient support, digital health, and social media programmes
• Collaborate with headquarters stakeholders, affiliate colleagues, external partners, and Global Patient Safety subject matter experts
• Interact with senior leaders across functions and geographies

Associate Director, Pharmacovigilance Agreements, Customer Engagement Activities

• Own the customer journey from contract signing through site planning, implementation, onboarding, and expansion
• Coordinate successful on-site installation of Teton’s hardware with the technical project manager, IT, Estate planning, and care staff
• Develop strong relationships with front-line customers, including joining night shifts and travelling around Jutland
• Partner with product and engineering teams to calibrate and troubleshoot
• Provide excellent customer service and resolve issues promptly and professionally
• Partner with business development teams to run successful QBRs and identify and capitalise on expansion opportunities
• Contribute to product and service improvements based on customer feedback and needs

Customer Success Manager – Maternity Cover

• Manage a set of corporate customers using Arctic Wolf’s CyberSOC solution
• Achieve renewal and expansion targets through consultative selling
• Listen to customers and provide feedback to the business
• Ensure customer satisfaction and deliver quarterly account reviews
• Negotiate upsell opportunities by positioning additional Arctic Wolf service offerings
• Advise customers using domain and product knowledge to develop future growth plans
• Plan and prioritize high-volume activities and requests
• Manage customer issues and requests, clarify issue sources and impacts, evaluate courses of action, and coach customers toward alternative solutions
• Create and manage automated processes to forecast and communicate at-risk customers
• Build risk mitigation plans to retain at-risk accounts
• Conduct duties in accordance with AWN Information Security policies, standards, processes, and controls

Customer Success Manager – Commercial

• Manage a set of corporate customers using Arctic Wolf’s CyberSOC solution
• Achieve renewal and expansion targets through consultative selling
• Listen to customers and provide feedback to the business
• Ensure customer satisfaction and deliver quarterly account reviews
• Negotiate upsells by positioning additional Arctic Wolf service offerings
• Advise customers using domain and product knowledge to develop future growth plans
• Plan and prioritize activities and requests to manage customer issues in a timely manner
• Ask clarifying questions, assess issue impact, evaluate courses of action, and make recommendations
• Coach customers toward alternate solutions when possible
• Create and manage automated processes to forecast and communicate at-risk customers
• Build risk mitigation plans to retain at-risk accounts
• Conduct duties in accordance with AWN information security policies, standards, processes, and controls

Customer Success Manager – SMB

• Manage the customer journey from contract signature through site planning, implementation, onboarding, and expansion
• Coordinate successful on-site installation of Teton hardware with the technical project manager, IT, Estate Planning, and care staff
• Develop strong relationships with front-line customers and solve customer problems, including joining night shifts and travelling around Jutland
• Partner with product and engineering teams to calibrate and troubleshoot solutions
• Provide excellent customer service and resolve issues promptly and professionally
• Partner with business development teams to run successful QBRs and identify expansion opportunities
• Contribute to product and service improvements based on customer feedback and needs

• Own the full customer lifecycle for Wayfinder accounts across EMEA, from onboarding and fleet activation through renewal and expansion
• Drive commercial outcomes including measured fuel and cost savings per voyage, adoption across the contracted fleet, and vessel-count growth within existing accounts
• Conduct regular performance reviews with owners, operators, and charterers
• Evidence delivered savings and translate them into expansion opportunities
• Monitor portfolio health, identify risks early, and resolve them across shoreside and technical stakeholders
• Lead renewal and expansion conversations with the EMEA sales team
• Synthesize customer feedback for product roadmap and go-to-market decisions
• Represent Sofar at maritime industry events across EMEA

Senior Customer Success Manager

• Være den faste kontaktperson for virksomhedens storkunder
• Sikre den bedst mulige løsning for kunden og udvikle den løbende
• Arbejde med opsøgende salg
• Bidrage til, at organisationen leverer den bedst mulige kundeservice
• Have tæt samarbejde med supportafdelingen
• Være i tæt dialog med storkunder og kolleger
• Tage ansvar for og sætte præg på virksomhedens vigtigste kundeforhold

Customer Success Specialist

• Build and maintain effective customer relationships to ensure satisfaction and effective use of SimCorp solutions
• Act as key customer partner to achieve strategic outcomes and maximize investment value
• Facilitate and carry out adoption activities and demonstrate technical best practices
• Build and develop new customer relationships
• Drive net retention rate through expansion and success planning activities
• Manage the renewal process
• Collaborate with Sales Manager and Sales Specialists to grow and expand product and service usage
• Work with largest and most complex clients, including C-level stakeholders and complex global setups
• Co-create, manage, and drive execution of success-planning activities
• Establish and expand customer and internal stakeholder networks
• Collaborate with Sales, Go to Market, Offer Management, and Client Services
• Establish customer governance models and own the Quarterly Business Review process
• Manage strategic relationships, satisfaction, loyalty, and stakeholder expectations
• Discuss industry trends, value realization, and business opportunities with C-level contacts
• Outline measurable KPIs and coordinate user, functional, and technical specialists to improve adoption
• Identify optimization opportunities and position new products or services
• Support complex renewals, business cases, success stories, and reference cases

Customer Success Manager jobs in Denmark

Associate Director, Pharmacovigilance Agreements, Customer Engagement Activities

Customer Success Manager – Maternity Cover

Customer Success Manager – Commercial

Customer Success Manager – SMB

Customer Success Manager – Maternity Cover

Senior Customer Success Manager

Customer Success Specialist

Principal Customer Success Manager