Customer Success Manager

• Lead customer onboarding as the primary point of contact for smooth, value-driven implementation
• Develop trusted relationships with key stakeholders and align DexoryView capabilities with strategic goals
• Deliver customer training and workshops onsite and virtually
• Create and manage Success Plans with business goals, KPIs, and milestones
• Monitor account health using usage data, feedback, and engagement signals
• Proactively address risks and drive retention
• Own customer renewals and upsell opportunities
• Identify ways to expand usage and advocate for relevant new features
• Collaborate with Sales, Product, and Engineering teams to deliver customer outcomes
• Gather and report customer feedback to shape product development and customer enablement strategies
• Travel regularly to client sites across North America
• Help customers interpret DexoryView insights and unlock the value of warehouse data

• Serve as the primary relationship owner for assigned practices
• Build trust and alignment around value-based goals
• Review and interpret clinical performance data with providers
• Highlight trends, opportunities, and best practices
• Support practices in implementing improvement plans related to outcomes, utilization, and patient engagement
• Identify and escalate performance barriers and partner internally on solutions
• Train and coach providers and staff on Chamber’s platform
• Ensure tools are used effectively for care coordination, documentation, and reporting
• Track user engagement and adoption metrics
• Address underutilization through targeted interventions
• Translate customer feedback into product improvements with Product and Operations teams
• Coordinate onboarding and ongoing success planning for practices
• Create scalable workflows and success playbooks
• Monitor engagement, gap closure, and quality performance metrics
• Deliver recurring progress reports to stakeholders
• Establish recurring success reviews and lead joint metric reviews
• Deliver practice-level training sessions
• Establish feedback loops between practices and internal teams

Provider Success Manager

• Participate throughout the client lifecycle, including sales, implementations, project go-lives, business reviews, and cross-sell identification
• Oversee Client Success activities for designated clients
• Coordinate with EnableComp leadership to execute duties professionally and timely
• Serve as an ambassador for a fast-paced, detail-oriented, supportive team
• Manage KPI metrics, customer surveys, scoring, and client retention goals
• Track client performance goals and conduct regular status and progress reviews
• Generate and deliver monthly and quarterly client reporting packages
• Collaborate with internal teams on client-specific strategies, action plans, issue resolution, revenue maximization, and cross-sell opportunities
• Work with IT and Product Support on file corrections, updates, and automation
• Schedule and attend client meetings and conference calls
• Develop agendas and presentation materials, create meeting summaries, and generate deliverables
• Assist Implementation with process updates and manage post-implementation client deliverables
• Manage client obligations and maintain customer satisfaction
• Participate in internal client account review meetings
• Exercise independent judgment and discretion
• Perform other duties as required

Director, Client Success – Revenue Cycle

• Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of working time on-site with healthcare providers and provider staff
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, managed care colleagues, and other field support teams
• Serve as the local access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions
• Analyze data and account information to proactively address access barriers
• Address critical patient access and affordability issues
• Provide field-based reimbursement and access support, education, and creative problem-solving
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Improve practice and patient support through hub and specialty distribution channel knowledge
• Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
• Provide subject matter expertise on access and affordability solutions across Medicare, Medicaid Managed Care, and commercial plans
• Complete business activities according to ethical, legal, and compliance standards and required training

Field Reimbursement Manager, Neuroscience – Patient Engagement, Customer Solutions

• Build trusted working relationships with customer stakeholders through clear communication, responsiveness, reliability, and accountability
• Own the operational health of assigned customer programs by monitoring workflows, identifying issues early, and ensuring execution aligns with customer SOPs and expectations
• Develop an understanding of customer supply chain processes and resolve operational disruptions or inefficiencies
• Investigate operational and technical issues by analyzing system activity, data flows, and operational processes
• Identify root causes, implement practical solutions, and escalate complex issues while maintaining ownership of resolution and communication
• Translate customer operational challenges into system requirements, enhancements, reports, or configuration updates within the VIZIV platform
• Support testing and validation of system improvements
• Ensure operational deliverables, data flows, and system configurations remain accurate and compliant with customer SOPs
• Monitor system performance, reports, and interfaces
• Support customers and vendors using the VIZIV platform through guidance, troubleshooting, documentation, and training
• Manage user access, configurations, and workflows
• Collaborate with operations, IT, reporting, and customer strategy teams to address issues and improve processes
• Share insights, best practices, and operational knowledge with teammates
• Identify opportunities to streamline workflows, reduce manual effort, and improve system functionality or operational efficiency
• Continuously deepen knowledge of supply chain operations, logistics technologies, and Century systems

Program Specialist – Customer Success

• Develop and maintain consultative relationships with customers through regular engagement with key stakeholders
• Review customer satisfaction and product/solution utilization
• Share best practices, assess progress toward organizational goals, and identify customer needs
• Solicit customer feedback and communicate responses to internal stakeholders
• Analyze product utilization and adoption data
• Proactively improve utilization and adoption and support customer retention and growth
• Maintain Salesforce documentation of customer engagement activities
• Collaborate with sales, product management, training, onboarding, implementations, customer service, operations, and success management teams
• Collaborate with product managers and owners on product design and customer-success metrics
• Develop onboarding plans for assigned products
• Collaborate on account renewal strategy and provide pre-sales advisory support
• Develop customer-facing materials with product, development, and content teams
• Maintain product guides and templates, advertise webinars, and engage customers through the community
• Lead one-to-many and one-to-one strategies to increase product adoption
• Identify and nurture referenceable accounts and capture customer success stories and ROI

Success Manager, Clinical

• Collaborate with Sales in launching brand and advertising campaigns, promotions or online/web/interactive initiatives to increase listening audience and ratings
• Adjust programs and campaigns to address changing markets and competitive conditions
• Support the evaluation and selection of third-party advertising, marketing, collateral and related service providers
• Participate in conducting research on program and campaign effectiveness; track findings and report results to management
• Collaborate with internal department to ensure marketing campaigns are coordinated with operational and sales initiatives
• Connect with influential media outlets and journalists to place iHeartMedia news
• Assist with event planning, including working with vendors, event coordinators and design teams for on-site collateral
• Create content regularly to grow the company’s footprint, including press releases and corporate announcements
• Manage strategy and set up of all paid campaigns
• Research and test partnerships with new vendors to expand reach and lower costs
• Craft landing pages to distribute through relevant paid programs

Manager, Client Success

Manager, Client Success – National Digital

• Deliver best-in-class client service and ensure strategic, successful execution across iHeartMedia’s digital product suite
• Manage post-sale project management and execution across Podcast and Digital business
• Partner with sales, pre-sale development, social, programming, creative production, events, research, ad/pod operations and inventory management teams
• Collaborate with Sales to launch brand and advertising campaigns, promotions and online/web/interactive initiatives
• Adjust programs and campaigns for changing markets and competitive conditions
• Support evaluation and selection of third-party advertising, marketing, collateral and related service providers
• Conduct research on program and campaign effectiveness; track findings and report results to management
• Coordinate marketing campaigns with operational and sales initiatives
• Connect with influential media outlets and journalists to place iHeartMedia news
• Assist with event planning, vendors, event coordinators and design teams for on-site collateral
• Create content such as press releases and corporate announcements
• Manage strategy and setup of paid campaigns
• Research and test new vendor partnerships to expand reach and lower costs
• Craft landing pages for distribution through relevant paid programs

Customer Success Manager jobs in Tennessee